Horrible Customer Expierence

Man, I have this strong hate for Dell right now, it is quite stressful. You see, I am plagued with the "grainy screen" issue. So I decided to get the LCD replaced. First of all the guy was a day late, he had called me the day before saying he would be out that day, and second of all his repair job sucked. My SEC (Samsung, yes it is samsung, it said samsung inside...I do not know where this epson stuff came from) screen was replaced with another SEC (Samsung) screen. The grain remained, but maybe a little bit finer grain. Anyways, the lid wasn't snapped shut all the way, the dell logo in front was loose, the area where my power button is was warped and bent, and the plastic part next to my "Delete" key was chipped. Now after that, I was furious, so I called dell, and my lord, that wait time is annoying. Some of that hold music drives me insane. Well I asked dell if I could get another screen replacement, hopefully the LG Phillips one. Tech support then proceeded to check my video drivers to see if they were up to date, and to update my bios, as well as check to see if I was running at native resolution. They did this with their remote utility....

Anyways it took 2 hours on the phone for tech support to tell me that the grain was normal and that it is the "true life screen" and that if he replaced it would be exactly the same. It was also challenging to get tech support to understand which parts needed replacing because of the damage done during a LCD replacement. Right now, I hate Dell, I hate them so much. Honestly though, I like their laptops, they look so nice, but this experience just turns me off on them. I wish Apple just made Windows PCs, with two button clickers and absolutely no OS X boot camp stuff or emulation.

All I want, is a laptop that isn't damaged, feels sturdy, and preferably has nice clear whites and greys, that's all.

 

wow that sucks..why in the heck did they do all of that checking of your drivers and what not..that isn't even what you asked for. all you wanted was a new LCD screen replaced and they coudln't even do that. I would definatley keep calling them and tell them what happened. There is NO reason your computer should come back having seemed like a crap job was done. With all of the stuff i've heard about this happening Dell must think ppl are stupid and won't notice..haha yea right.
anyways hope you get it straightened out.
lol..each time i called Dell because of the possibility of buying one of their computers they are definatley nice and actually helpful when they think you will be buying one from them so..(correct me if i'm wrong)

 

The sales reps to seem nice, I am going to be calling them again, I just have to find a 2 hour window where I can waste the hours of my day. Waiting on hold takes long enough. I put the phone on speaker and wait, and hopefully don't fall asleep.

 

Oh and it continues to suck...Dell sent the wrong part to replace the scratched area, I even sent them a digital picture. So a tech had to come out a third time. On that third time they damaged the power button. I am fed up with techs coming out, hopefully I can fix this myself though, by removing the cover around the power button.

During this whole ordeal, I've had emails go without an answer and long hold times. Every time I get transfered they always say they do not handle this problem and must transfer me again....I'm going crazy. It is so hard to just figure out how to fix my problem! Does anyone have a number that requires no wait time...and maybe proper tech support?