Horrible customer service...no one can help me

Received my E4310 last week, along came with the window DVD which isn't the version shown on my order. So I called twice to only have them put me on hold forever. Then I wrote an email, naively believed I would get a response in 24hrs. Lastly, I used the chat session thinking this will resolve the issue. Nope, nope, and nope.

I had very bad experience dealing with dell 5 years ago, but I thought I would give them a chance this time around. But no, they have not improved one bit. This is just horrible now, I am thinking of returning the machine now, how good can my 3 year warranty be if they just don't care?

 

You have a Latitude. You should be getting the better Customer Care/Tech Support on your lappy (especially with the new Latitude).

You just received your lappy, don't give in or give up so quickly! Call them back and tell them you want your issue resolved at their soonest convenience. What Window DVD did you receive?

Cin...

 

It's an outlet latitude. The Seagate hard drive is very loud and it came with a 32 bits DVD, instead of 64 bit version shown on the invoice. I didn't think this was a big deal, but they made it a big deal by making me run around in a circle.

Do I need to ship the return on my own expense? Or do they provide prepaid label like other company? I think this is the last straw with Dell.

 

Dell is the biggest scam I've ever come across. I requested a return online, they don't send me an email confirmation (so i have no proof that I requested a return). Now, I want to access the same page, it doesn't show the form anymore.

What do I do now?