How can I amend an order with Dell?

I have just spoke to the Dell Customer Services dept and tried to amend an order I made yesterday. Basically I configured my system with the 250GB (5400rpm) hard drive but I wanted the 200GB (7200rpm) hard drive.

When I spoke to them they said that I cannot amend the order as my system is already being built. Has anyone else got any experience of getting orders amended?

I suppose I could always cancel and re-order but then I doubt I would get as good a deal as the discounts I got have ended!

NEW XPS 1530 OWNER - £829 total cost

Components
BASE Intel® Core™ 2 Duo Processor T7250 (2.00 GHz, 800 MHz FSB, 2 MB L2-cache)
OPERATING SYSTEM Genuine Windows Vista® Home Premium - English
HARDWARE SUPPORT Base Warranty - 1 Year Hardware Support, Next Business Day
COLOUR CHOICE 2.0 mega pixel Camera & Midnight Blue for CCFL Display
LCD 15.4" Widescreen WXGA+ (1440x900) TFT Display with TrueLife™
BIOMETRIC IDENTIFICATION Biometric Fingerprint Reader with BLACK accent
MEMORY 2048MB 667MHz Dual Channel DDR2 SDRAM [2x1024]
HARD DRIVE 250GB (5400RPM) SATA Hard Drive
GRAPHICS CARD NVIDIA® GeForce™ Go 8600M GT with 256MB dedicated graphic memory
OPTICAL DRIVE Fixed Blu Ray 2X Slim Slot-Load Drive, including SW
PRIMARY BATTERY Primary 9-cell Lithium-Ion Battery (85 WHr)
Accessories
CARRY CASES No Carry Case
BLUETOOTH Dell™ Wireless 355 Bluetooth + Bluetooth Mouse
WIRELESS CONNECTIVITY Intel® Next-Gen Wireless-N Mini-Card - Europe - Core 2 Duo Processors
MICROSOFT SOFTWARE Microsoft® Works 8.0 - English
Services & Software
ACCIDENTAL DAMAGE SUPPORT No Accidental Damage Support
SECURITY SOFTWARE No Security/Anti-Virus Protection - English
Also included with your system
Gedis Bundle Reference N0315354
Order Information Inspiron Order - UK
Shipping Documents English Documentation with English/Irish Power Cord - 3 PIN
Dell System Media Kit Resource DVD - (Diagnostics & Drivers)
Power Supply AC Adapter 90W - 3 Pin
Modem No Modem
Keyboard Uk/Irish Internal Keyboard (QWERTY)
Standard Warranty Base Warranty - 1 Year XPS Premium Hardware Support (incl. Gaming and On-Site Support)
TV Tuner and Remote Control Dell™ Travel Remote Control

 

You have to cancel and reorder. I know it doesnt make sense, but that's how Dell wants to play it.

 

If I do this will they price match the current build I have configured though and still apply the discounts I got. I would like the faster hard drive but its not worth an extra £300 it will cost me if I lose the discounts applied to my spec.

 

Yeah, they will cancel. Everything will stay as is and they will honor the price. The only thing that might change is the shipping date. I just changed my version of Vista, and they said they would cancel my order. So that should tell you

 

NO, they will NOT honor the price. They will give you the current prices/sales.

 

You can try to get the same deal but its certainly not guarantee. Once you cancel your order, the new order will be received by a different sales person.