The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    How can I cancel an order without restocking fee?

    Discussion in 'Dell' started by rogerspass, May 2, 2011.

  1. rogerspass

    rogerspass Notebook Enthusiast

    Reputations:
    0
    Messages:
    27
    Likes Received:
    0
    Trophy Points:
    5
    Hi. I have an order and the status shown "in production". The credit card payment has not come out yet. But the expected shipping date is May 13. I just changed my mind and hope to get another system as soon as possible. I check the cancelling procedure, and it seems I have to pay the restocking fee when my order is "in production". Is that true?
    Is there any way I could omit this fee? Thanks.
     
    rogerspass, May 2, 2011
    #1
  2. Rodster

    Rodster Merica

    Reputations:
    1,805
    Messages:
    5,043
    Likes Received:
    396
    Trophy Points:
    251
    Answer: Get on the phone ASAP and call order support. They may catch it in time and cancel it for you. Dell will cancel any order they are at a disadvantage like my Vostro V13 I bought for $339 instead of $439 with free shipping.

    They will also cancel just about any order that has been delayed. Don't use their website or email, phone them. :)
     
    Rodster, May 2, 2011
    #2
  3. rogerspass

    rogerspass Notebook Enthusiast

    Reputations:
    0
    Messages:
    27
    Likes Received:
    0
    Trophy Points:
    5
    Thanks, will do asap.
     
    rogerspass, May 2, 2011
    #3