How do I get Dell to replace my LCD screen?

I purchased a Vostro 1700 which I am fairly pleased with, with the exception of the LCD screen. I ordered the UltraSharp WUXGA 1920x1200 screen and got the crappy Samsung sec3155 screen. It is grainy and has a weird silk-screen effect. I had the sweet LG screen on my old E1705 and I really want to get an LG to replace this one, but after spending over an hour on the phone with Dell I was told that they would not send out a specific LCD brand, and if I wanted to have the screen replaced I would just have to return the notebook entirely, re-order, and hope for a better screen. I have read on this forum that people have had Dell techs come out and replace their screen multiple times in order to get a decent LCD. How do I go about this? Who should I talk to? Thanks.

 

what warranty did you purchase? if you have inhome then yes they can come in home, but if you just have return to depot, then why would they come to your house?

 

It's all about your warranty, like the guy above said.

 

Just send it to the Depot. Send it on a monday and you will most likely have it back by wednesday or thursday.

Tell them the type of problem you are having and even include a hand written note for the actual people that will repair the notebook @ the depot.

If you don't get a better screen, just send it back!

 

My 1st Hardrive was a lemon, long story short. They sent me a replacement laptop and upgraded my hard drive. You should beable to just get them to resend a working laptop with a 100% satisfaction screen, in Canada its 30 days for satisfaction.

 

How can you tell what brand screen you have? Why do they put different brand screens in the same model? I have a Vostro 1500 with the standard XGA screen and it looks good.

 

i'm guessing the lack of availability of LCD screens. they need to get it from multiple sources.