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    How do I use my XPS Specialized Support?

    Discussion in 'Dell' started by AFJeeper, Feb 23, 2006.

  1. AFJeeper

    AFJeeper Notebook Enthusiast

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    I have an XPS M170, but I don't see anything about special support. I thought I was going to get a special XPS support number. Does anyone know how to use this or where to find the information?
     
    AFJeeper, Feb 23, 2006
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  2. Amber

    Amber Notebook Prophet NBR Reviewer

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    * Call 1-800-624-9896
    * Press 3 for Technical Support
    * Say "No" to the service request status question
    * Say "Yes" to the Dell logo question
    * Enter your Express Service Code using the phone buttons. Don't speak the numbers
    * Say "Yes" confirming the express service code was correct
    * Say "None of those"
    * Say "Yes"


    No idea if that will work.... just a suggestion I found. Make sure to enter your express code (should be all numbers) and not service tag
     
    Amber, Feb 23, 2006
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  3. AFJeeper

    AFJeeper Notebook Enthusiast

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    Thanks again SG, I'll give it a try tonigh!
     
    AFJeeper, Feb 24, 2006
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  4. Howdogg74

    Howdogg74 Notebook Enthusiast

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    The specialized support is connected with your Express Service code. There is no seperate number. When you enter that code, it'll route you to an XPS tech, usually in under a minute. They are pretty responsive.

    SG's directions are pretty exact.
     
    Howdogg74, Feb 24, 2006
    #4