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    How do you cancel a order?

    Discussion in 'Dell' started by laptopboss1, Aug 7, 2007.

  1. laptopboss1

    laptopboss1 Notebook Consultant

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    I no its a stupid question but I cant figure out how to do it.
     
    laptopboss1, Aug 7, 2007
    #1
  2. Soviet779

    Soviet779 Notebook Consultant

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    You have to call or email customer service.
     
    Soviet779, Aug 7, 2007
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  3. laptopboss1

    laptopboss1 Notebook Consultant

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    ok thanks
     
    laptopboss1, Aug 7, 2007
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  4. SoMuch2S@y

    SoMuch2S@y Notebook Consultant

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    I just used the chat feature a little while ago to cancel one, I've heard it can take quite a long time to get them to cancel over the phone. Chat took just a few minutes
     
    SoMuch2S@y, Aug 7, 2007
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  5. Dukes

    Dukes Notebook Enthusiast

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    Yes i just did this with a referb notbook over the phone and it took 1hour 45 min it was a nightmare transfered x2 and then was told to call back next day as my order was not invoiced yet. I asked the rep to take care of it for me and i would not be calling back, and to also send me an email confirming that he would be canceling it for me when it became invoiced. also ~ he said it would take 20-25 days for the funds to be placed back into my accout (payed with visa check card) In reality it was back in the next day i am happy with dell :wink:
     
    Dukes, Aug 8, 2007
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  6. minj

    minj Notebook Consultant

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    I was on call waiting for 40 mins.....but once someone answered the phone, it took less than 5 mins to cancel....actually it seemed like the lady on the other side of the line was extremely glad (overly eager) to have the opportunity to cancel my order....somewhat strange....hmm
     
    minj, Aug 8, 2007
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