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    How does dell prepaid shipping work?

    Discussion in 'Dell' started by krap101, Aug 15, 2009.

  1. krap101

    krap101 Notebook Consultant

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    Okay, so Dell sent me a replacement laptop, and the exhaust fan is broken and it gets ridiculously hot... so... do I just give the box back to Fedex with the laptop/charger, or do I need to do something?
     
    krap101, Aug 15, 2009
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  2. paper_wastage

    paper_wastage Beat this 7x7x7 Cube

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    inside the box should be a label with instructions on what to do....

    for my last dell replacement/return, it was via Fedex PRP... you call Fedex, set up time , apply the label on the return box, Fedex will come by the house to pickup the package
     
    paper_wastage, Aug 15, 2009
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  3. Mastershroom

    Mastershroom wat

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    The two times I had to send in my laptop to Dell, the instructions told me to put my stuff in the cushioned box and slap their pre-paid label on top of the existing label on the box.
     
    Mastershroom, Aug 15, 2009
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  4. krap101

    krap101 Notebook Consultant

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    There was no label... so I'm assuming I'm going to need to either call again, or hope my email is miraculously replied to...
     
    krap101, Aug 15, 2009
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  5. Cin'

    Cin' Anathema

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    Krap, did you get any resolve on this? Were you able to locate the label? I had a preprinted label I was linked to print via e-mail, sent to me for a return on something. Otherwise, as Paperwastage & Mastershroom suggested it should be w/in the box.

    If you can't find it..contact a Dell Rep via phone and have them link you the return label via e-mail. :)

    Cin...
     
    Cin', Aug 16, 2009
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  6. krap101

    krap101 Notebook Consultant

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    They're closed till monday (as of now... today) so I'm going to wait awhile for a reply email, and if not, call around 2:00. Let me check his emails first though.
     
    krap101, Aug 17, 2009
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  7. Bukket

    Bukket Notebook Consultant

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    You first have to call and get a return authorization. Dell will then have Fedex come out to pick up the box.
     
    Bukket, Aug 17, 2009
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  8. krap101

    krap101 Notebook Consultant

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    Yeah, I called today, and they just did something with ups and they'll pick it up tomorrow. Thanks 4 your helps guyzzz :p
     
    krap101, Aug 18, 2009
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