How does dell's return policy work?

to avoid being denounced as a "troll" like i was unjustly in another thread, im not even going to talk about why i want to return my 1420.

can someone just tell me if i have to pay the shipping fee if i want to return my laptop?

 

21 Day Return Policy

Depends...what the reason is...if it's their fault/error. Are you going to get another one. What is the reason for the return?

 

I would like to know too.

(You can't troll your own thread! )

 

What does according to "Seyd" mean in your signature?

 

Seyd is my Case Manager. He told me that it should ship within the next 36 hours.

 

Sounds familiar. Just out of curosity case manager for..??

 

he is my case manager for my dell order. I have had two really bad experiences with Customer Care, so Seyd is calling me everyday to make sure that I am happy.

 

how hard is it to google "dell return policy"

first result: http://www.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010

 

Well actually, the google is incorrect as is the 21 day return policy. You can look at my previous posts but this is how it works.

Canada and US Dell have a Total Satisfaction Commitment. This means you have 30 days to use the system to whatever your heart desires. if within that time, you simply dont like it. Cal Customer Support and get directed to the Total Satisfaction Return department. They will ask you why but you can say you just dont like it. They will issue you a RMA, send you mailing slips and dispatch a courier to your address.

Your money is refunded 100 percent complete (no restocking fee) when the system is received by them. Its as simple as that.

I know, just like every other forum someone is going to jump in here and speak of restocking or shipping fees. Its because warranties overlap and your reading incorrectly as did google guy above.

Simply read, on the warranty paper that came with your system, the total Satisfaction commitment and your rights with it.

 

"Total Satisfaction" Return Policy (U.S. and Canada Only)
If you are an end-user customer who bought new products directly from a Dell company, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy.

To return products, you must call Dell Customer Service to receive a Credit Return Authorization Number. Refer to "Getting Help" in your Installation and Troubleshooting Guide to find the appropriate telephone number for obtaining customer assistance. To expedite the processing of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either applications software or an operating system that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.

This "Total Satisfaction" Return Policy does not apply to DellWare products, which may be returned under DellWare's then-current return policy. In addition, reconditioned parts purchased through Dell Spare Parts Sales in Canada are non-returnable.

 

repped !!!!!!!