How does replacement of a discontinued product go?

For example, if you're getting a replacement for an xps 14, how would they primarily determine which system you'd get? Is it by similar/slightly better specs, or the price you paid for the system that's being replaced? How much control do you have over what you get?

Also, if you are getting a full refund, does it include the tax?

Thanks.

 

Well the first thing Dell will do is try and replace parts but if you get a replacement system.

The general consensus seems to be the replacement has to be 'as good or better' than what you have. If they can't match a specific thing they will usually try and 'upgrade' a few other parts.

Almost always the replacement will be refurbished. Good place to look is the dell outlet and see if there is a system similar to your own and that is probably what you would get.

Depending on the tech agent you get they may or may not give you the specs, once they did with me and once they did not they just sent a system.

On refunds they should refund the complete costs, tax, shipping etc.

 

I see, thanks

 

Btw I got a better spec'd machine (specs in my sig), also the replacement was totally BRAND NEW.