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    How is customer service and tech support?

    Discussion in 'Dell' started by MTHall51, Sep 1, 2008.

  1. MTHall51

    MTHall51 Notebook Evangelist

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    This is a tough question since experience can vary, but what is your take on this? Do you feel Dell is better than average, just average, or below average for tech support and customer service?
    So far I have owned two Dell desktops (now a custom Desktop) and two Dell PDA's so it has been awhile since I was a Dell customer.
     
    MTHall51, Sep 1, 2008
    #1
  2. fonduekid

    fonduekid JSUTAONHTERBIRCKINTEHWLAL

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    For me, I would say they are better than average..
     
    fonduekid, Sep 2, 2008
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  3. Cin'

    Cin' Anathema

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    My experience with both has been better than average...each time I have had a concern or problem, it has been taken care of in a timely manner :cool:



    Cin ;) :)
     
    Cin', Sep 2, 2008
    #3
  4. jcm4

    jcm4 Notebook Evangelist

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    Mines been decent, I'm still waiting for a response from them on getting my extras.
     
    jcm4, Sep 2, 2008
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  5. philly Dog

    philly Dog Notebook Consultant

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    I have to say that Dell has always worked with me in resolving issues. Sometimes it takes a little time and patience but it usually works out. I find that Dell chat eliminates any language issues with tech support, so I try to use that whenever I can. I guess my vote is for above average.
     
    philly Dog, Sep 2, 2008
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  6. own3d

    own3d Notebook Evangelist

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    Agreed , Its very hard to decipher what they say ^^ But from my experience there better then average.
     
    own3d, Sep 3, 2008
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  7. billy_b0b

    billy_b0b Notebook Consultant

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    They are pretty good. In the past they were terrible but have really improved the past few years.
     
    billy_b0b, Sep 3, 2008
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