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    How long did it take for Dell to deliver your order?

    Discussion in 'Dell' started by yessuz, Feb 16, 2017.

  1. yessuz

    yessuz Notebook Enthusiast

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    Ok, guys, how long did it take for Dell to deliver your order?

    my case:
    Ordered in UK, 10 p.m. on 12th of February.
    15/02/17 16:30 CHINA DEPARTED MANU.FACILITY
    15/02/17 08:30 PENDING. <- appeared same time as shipped, imho 8:30 = 16:30

    ETA 24/02/2017

    I have read that dell's ETA's are quite conservative.

    so how long did it take for dell to deliver your notebook vs ETA?
    how much time it took them to deliver from Shipped notification?

    thanks!!
     
    Last edited: Feb 16, 2017
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  2. yessuz

    yessuz Notebook Enthusiast

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    if it will be useful:


    21/02/17 07:40 BPO - LEICESTER ORDER ON DELIVERY.
    21/02/17 00:52 BPO - LEICESTER ORDER COMPLETE IN DEPOT.
    21/02/17 00:52 BPO - LEICESTER FIRST BOX SCANNED INTO HUB.
    20/02/17 13:18 WWI - LUTTERWORTH ORDER DISPATCHED FROM HUB.
    20/02/17 13:18 WWI - LUTTERWORTH FIRST BOX SCANNED OUT OF HUB.
    20/02/17 13:18 WWI - LUTTERWORTH ORDER COMPLETE IN HUB.
    20/02/17 13:18 WWI - LUTTERWORTH FIRST BOX SCANNED INTO HUB.
    20/02/17 11:59 PLAN COMMITTED NOTE.
    15/02/17 16:30 CHINA DEPARTED MANU.FACILITY

    Delivered today. total - 6 days since "Departed Manu.Facility".
    2 days of production.
    2 days to travel from china to UK. weekend. Two days to deliver from HUB in Lutterworth.

    Delivered by UK Mail (part of DHL group)
     
  3. Maxboy

    Maxboy Newbie

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    That's pretty quick. I will share my order few months back while I am waiting for my xps15.

    XPS15 8GB 256SSD 4K w fingerprint scanner.
    Toronto, Canada.

    Ordered on Feb 12,2017 cancelled by Dell.
    Reordered Feb 14,2017 by Dell.
    ETA Feb 28, 2017 ( I doubt it to be honest, lol.)
    ETA updated to Mar 2, 2017...Well....
    ETA updated to Mar 6, 2017..........Well............
    Still in Production as of Feb 23, 2017. (To be updated)




    Inspiron 13 7378
    Toronto, Canada
    Ordered on Sep 13, 2016.
    Shipped on Sep 22, 2016. Departed sort facility US.
    Stuck in U.S.A. Ground Linehaul until Sep 26, 2016
    ( I guess it shipped to Dell US first from china)
    Picked by purolator on Sep 26 And Deliveried on Sep 27, 2016.

    So, 9 days in production to US I guess. 5 days from US to Canada.
     
    Last edited: Feb 25, 2017
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  4. JackKnife

    JackKnife Newbie

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    I ordered the Dell Inspiron 15 7567 from Best Buy
    Ordered on May 05, 2017
    Received on May 10, 2017
     
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  5. 1361

    1361 Newbie

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    I ordered my Precision 5520 on the phone from a Dell sales rep on May 5, 2017. It was delivered May 11, 2017.
     
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  6. docrock

    docrock Notebook Consultant

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    I ordered a higher-end FHD XPS15 9550 last year in October, it took almost a month. Ordered a similar spec'd 9560 from their Memorial Day sale yesterday and it shipped the same day.
     
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  7. hmscott

    hmscott Notebook Nobel Laureate

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    Huh, @yessuz never came back, last visited Feb 22nd...
     
  8. yru

    yru Newbie

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    Mine took three weeks from the order date:

    13/12/17 14:15 HOME DELIVERED
    13/12/17 06:50 BPO - XYZ ORDER ON DELIVERY.
    13/12/17 01:04 BPO - XYZ ORDER COMPLETE IN DEPOT.
    13/12/17 01:04 BPO - XYZ FIRST BOX SCANNED INTO HUB.
    12/12/17 18:31 WWI - LUTTERWORTH ORDER DISPATCHED FROM HUB.
    12/12/17 18:31 WWI - LUTTERWORTH FIRST BOX SCANNED OUT OF HUB.
    12/12/17 18:31 WWI - LUTTERWORTH ORDER COMPLETE IN HUB.
    12/12/17 18:31 WWI - LUTTERWORTH FIRST BOX SCANNED INTO HUB.
    12/12/17 15:07 PLAN COMMITTED NOTE.
    23/11/17 23:00 PENDING.
    23/11/17 23:00 CHINA DEPARTED MANU.FACILITY
     
  9. kojack

    kojack Notebook Prophet

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    My 13 5000 took 4 weeks from order date to delivery date. My 11 3000 took 2 weeks, and my 24" touchscreen monitor took 3 weeks. It all depends on whats in stock at the warehouse. I think my monitor had to be shipped cross border, then to me.
     
  10. spoonablehippo

    spoonablehippo Notebook Enthusiast

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    I ordered a Dell 7577, and it arrived next day!
     
  11. kojack

    kojack Notebook Prophet

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    that was quick! Luckily you ordered a device that was on the shelf and ready to ship. Both of mine were builder devices. 3 week wait time for my 5000 to be build and shipped for a total of 4 weeks, and a week for my 3000 to be built and another week for shipping.
     
  12. judgerlight

    judgerlight Notebook Enthusiast

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    A few weeks maybe
     
  13. jauffrey

    jauffrey Notebook Enthusiast

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    Forever.*

    An XPS 15 with some light customized took 3 weeks, and even an "off the shelf" system took 5 days.

    *compared to literally every other ecommerce website
     
  14. nixliu

    nixliu Notebook Consultant

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    if it is on stock, just 5 days.
     
  15. xarfrost

    xarfrost Newbie

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    Hi, I am from BC,Canada. My first laptop (Inspiron 15 7000) took 11 business days from order to delivery. To break it down,
    Ordered: Jan 12
    Shipped: Jan 21
    Delivered: Jan 29
    ETA: Feb 2 (estimates are usually 3 weeks from time of order)
    ** that's 5 business days in production, 5 days to cross border, then 1 day to my doorstep.**

    My second laptop I am expecting tomorrow or the next day. Item is XPS 15 9560.
    Ordered: Mar 5
    Shipped: Mar 14 - there was a slight delay
    Delivered: to be announced
    ETA: Mar 20 - that's today, did not arrive, still has not crossed the US-CA border.
    **that's 7 business days in production with shortage I believe, already 5 days in transit to border. Delay in delivery.**

    Beware, Chat support is useless. Those reps can not provide you an answer regarding your status and location. They are just a waste of time.

    By the way, the shipping time while placing an order is a lie. My Inspiron showed ships in 8-10 business days, which shipped early. While my XPS 15 showed ships in 1-3 business days, and took them ~7 business days to ship.

    Well I guess I am just unlucky the 2nd time.
     
  16. Stryker0

    Stryker0 Newbie

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    2 weeks for alienware laptop but reading here.... Its a mixed bag