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    How long does it take??

    Discussion in 'Dell' started by dvmxps1530, Jan 14, 2008.

  1. dvmxps1530

    dvmxps1530 Notebook Evangelist

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    History:
    Ordered 1st :xps 1530 Dec 9th got it on Dec 19th returned on 20th "damaged".
    Ordered Xps 1530 Dec21st. got it on Jan2nd. called dell to replace my WSXGA+ LCD "was grainy and dim" got my first replacement LCD Jan 9th. well they send me WXGA 800X1200 rather than WSXGA+ 1680x1050.

    called them again Jan9th. send me another LCD got it Jan 14th . again they send me WXGA 800X1200 . even though I've spent 80 miutes on the phone and got them to send me the XK309 LG 1050X1680.

    So Called again and I'm getting a whole new laptop number #2...

    So how long does it take to get the right non-damaged, 1600 $ laptop from dell??? So far 35 days..

    The truth is I don't beleive that I will get the right one.. Do YOU???

    Stay tuned ...........to be continued
     
  2. Mt9

    Mt9 Notebook Consultant

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    dvmxps1530, hang in there and keep us posted!
     
  3. mia4l

    mia4l Notebook Evangelist

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    Damm that sucks. Lately I have been hearing more and more horror stories from dell support.
     
  4. dvmxps1530

    dvmxps1530 Notebook Evangelist

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    I told you so, I just looked at the order online for the replacement laptop.. I didn't believe my eyes .. they have me again set with WXGA+..
    again I called and they said they will send me an lcd with the laptop.. so i will get laptop plus LCD.. the right one.. this time. they said. so I will wait and see if they send the right one. although never said that some one will come and install it..
    does anyone believe this???
     
  5. MAC5217

    MAC5217 Notebook Consultant

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    Maybe Dell isn't for you. If this laptop isn't right, try Sony or HP.
     
  6. nizzy1115

    nizzy1115 Notebook Prophet

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    But what about his nbr name?