How long has your Dell laptop lasted without repair?

Hi, i have my xps17 l702x since 2011 and the only issue i had so far is the battery replacement message and early in the beginning with the hybrid system always taking the onboard card no matter what settings.Most the time its running 24/7 for all sorts of aplications. Its the second dell(dimension desktop was my first and STILL used as mediacenter/network storage for the family. I do agree on dell services not being topnotch. But as they canceled my order for the dimension twice resulting in me doing a pretty angry mail, i was called within the hour by head of sales and he personally delivered it the day after with a sorry present from them. They gave me a 20" of their topline screens and 2 500gb hdd instead of one.
I was pleasently suprised by that.
I do know one thing.
Whatever i get in the future. It will be a dell again

 

Dell quality can be a hit or miss but for the most part they are okay. Customer Service is nice and flexible. That said, I still have my XPS-17 L702 to date, though a 2nd Gen i7 but it has been pretty solid and can handle just about anything.

 

Guess what, my Latitude D420 has been living for 9 years and still not willing to give up, running Win 10 like a champ.

I'm not the first owner though, I bought it second-hand last year but I'm sure it still has the original mobo (checked through Dell Support page). I tinkered it from time to time, mostly for upgrades and cleaning, the only real repair I've done was the screen.

Also my Latitude E5510 has turned 5 years old this year, again a second-hand thing.

Then I've refurbished a few Pentium II/III-era Dell laptops (two Inspiron 3700, a Inspiron 3800, a Latitude CPi, a Latitude C610) over the last year, working well and were running Win XP before I sold them one by one. Fixed an Inspiron 6000 with ATi X300 and upgraded to Win 10, crazy but surprisingly it works.

 

lol we have a latitude D600 from 03/04 that still works to service our legacy hardware. Old faithful is around 12 years old, runs like a champ.

 

I had a Dell L501X XPS15 that was like a lemon, needed things fixed left and right (I think it went through two different motherboards the first year). I was on a first name basis with the tech that would come over and fix it because he was at my house so much. One day I had enough and told Dell that I just wanted a new computer instead of having the same one fixed the tenth time; they sent me a new L502X with way better specs (pretty much their top-line model at the time) that had 0 problems.

I had the cheapest Inspiron 14z they sold to use for my really young kids to watch videos on, so I purchased their protection plan. They had to fix it like five times, not because of any failure on its own, because my kids thrashed it. Screen was replaced when they drew on it with a ball point pen and scratched it, dropped it and cracked out a USB port, and finally killed it when they spilled juice in it -- Dell replaced it with a newer version with way higher specs (went from an i3 to an i7 with it's own GPU).

Just purchased an XPS 13 from Best Buy, will definitely register it and purchase a similar plan from Dell because if it's as bad as my first XPS 15 it will be useful, or if it's a trooper like my Inspiron they'll replace it if it's KIA'd.

 

Poor Inspiron... it doesn't deserve this treatment

 

It was a trooper, I picked it up during some kind of sale (think it was Mother's Day) for very cheap, like $3-400. Did its job faithfully, the new one they sent us was deemed too high end for the kids to abuse so my wife claimed it and gave them her older computer.

It worked as well as the one it replaced until it was stolen in a burglary

 

Browsing through this thread my impression is that older Dells tend to last longer while the XPS line--especially the newer XPS line ... can be the kiss of death.

Does this seem accurate?

 

Isn't this poll sort of useless without knowing the make and year of each laptop, and how long their owners have had them for?

 

I keep going back and forth on the XPS 13 inch 4340 ... Sounds like you think that would be a mistake?

 

Still have a 600M running Windows 7 32-bit. Pentium M 2.0GHz 2GB memory, 60G PATA SSD and the wonderful 1400x1050 screen. It's still surprisingly useful apart from Youtube,which lags a bit!

 

I bought a Dell 1545 and a 1012 Netbook in March of 2010. Both have never given me a lick of trouble. I use 16.04 on the laptop, and 14.04 on the Netbook.

 

have had a 15z inspiron for around 4 years now, gave it to the new GF some time ago(now the WF!)
so its had some abuse trust me, but still going, gonna upgrade to windows 10 tomorrow, see if I can finally kill it off, prob will carry on, like the flaming WF's cat, 84 and going strong!!

 

I bought my father-in-law a Dell (forget which model) 11 years ago. After removing the bloatware (if you think it's bad now, it's nothing compared to what Dell was preloading 11 years ago) it performed very well. It was finally put into semi-retirement earlier this year when I got him a refurbished Thinkpad. Only problem was about a year after getting the Dell he loaded something on it and totally screwed it up and I was out of town so I couldn't help him. He contacted Dell support. He waited on hold for about half an hour to speak to a live human being. But once he got a live person, that person stayed on the phone with him for an hour and a half and walked him through a complete reinstall of Windows XP, drivers and a restore of all his personal files (thank &deity he does backups).

 

When I was a full-time university student I used to go through an Acer or Toshiba laptop every year or two. Then I went into the work force and got introduced to Dell Latitude machines. When I went back to school around 2010 I bought myself a Dell Latitude E4300, I then started my own real-estate company and used ONLY that laptop for my business for two whole years. I spilled entire cups of tea and once my gf at the time spilled her entire Venti pumpkin spice latte right on the keyboard, it was oozing out the ports, somehow that computer is still running right now. It is connected to my living room tv. I actually ended up having to buy a newer Dell Latitude E5440 because I could no longer run needed software on my Core 2 Duo E4300. Now that I have again returned to university in order to complete a degree I have been searching for the perfect laptop. Right now it is between the E5450, or the E7470.

That all said, I am a business person. I'm either working or I'm in business school and Dell Latitude laptops are built to last in such situations. If I had known they existed before I got into the workforce I would have bought one long ago. Most people are not business people and do not need a laptop as rugged as I do, nor do they need docking stations etc. I'm pretty sure if other Dell's were built as rugged as the business class machines Dell would have a much better reputation in terms of durability.

 

I have my dell xps 17 for about 7y now and appart from a dead battery hardly no issues at all. I have to mention i dissasemble it every year to clean and repaste the notebook as it runs almost 24/7. I use it for watching movies, gaming and photoshop so all components are well used. Only issues i had are limited to software only. In the meantime i also been thru two acers and an msi notebook in the meantime. I even have a 13y old dell inspiron running win7 only issue it has is the temperature driven fan that keeps running full speed. So you can pretty much say dell are the only pc's that will be purchased in the future.

Verstuurd vanaf mijn LG-H815 met Tapatalk

 

That's a great post, thanks. I can't say enough about the new Latitude 7000 series. I recently bought the E7450 (looks like Dell just released the E7480 as the current version). The 7000 are noticeably thinner and better build quality over the 5000... and can be more highly spec'd. That, and the keyboard to me is much better on the 7000 series.

My primary laptop is still the XPS 12 I've used daily for nearly 3 years, it has been flawless. I'm an IT professional and purchase and setup hundreds of laptops and always recommend Dell. The Latitude series is certainly the best for the business professional on the go. I look forward to migrating to the larger screen of the E7450 and have need of the dedicated ethernet port and full size HDMI.

 

Quick update.

My Dell XPS M1530 is going strong with it's 10 year anniversary, but IIRC I've only had it 8-9 years, oh well.

Almost dead battery, but I've also had to take it apart once or twice a year to repaste and blow the dust out once in awhile, otherwise it is going strong now. Just installed CloudReady on it (Chromium (Custom Chrome OS)).

It runs like a speed devil. Also installed a Intel 330 120GB SSD in it a few years back to revive it. W10 unfortunately made it a bit dull, so I went full Chromium build.

 

Precision 5510... 1 month

 

Hi.
Dell Vostro 3750. No problems either. Running stock config.

 

I've had a specific component fail (wifi card), but it was a five minute fix. Not bad for 3.5 years of daily use and commuting.


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Its been 19 months so far on my Inspiron 15 Gaming (2015) model 7559. No issues. (I've upgraded RAM and SSD)

 

my dell xps l502x working fine since 2011, ve upgraded to 8gb ram and128gb ssd.

 

My last dell was a Pentium 3 800 inspiron 3700 from brand new. I only got rid of the laptop in 2010. I think it was released in 1996. So, however long that was. Never had to do anything besides refresh the OS. Everything worked perfect. I would not hesistate to buy dell products.

 

The only one of my Dell machines I've owned that made it through the full 3-year warranty period of daily use without repair or being replaced in an upgrade was my D630. Best machine I've owned since switching from Toshiba.

I4150 (2003-2006) -- used for about 3 years, but needed more than one motherboard replacement due to overheating.
D620 (late 2006-early 2008) -- replaced at 18 months to get a newer GPU and faster CPU. Got a motherboard replacement at some point, don't remember why.
D630 (early 2008-early 2011) -- replaced right around when the warranty expired to get a faster CPU. Never repaired (and still running, albeit very lightly used, 6 years later.)
E6420 (early 2011-late 2012) -- replaced around 18 months to get a faster CPU and GPU. Arrived defective, replaced within the first few months. Replacement never repaired. Still in use by my aunt.
E6430 (late 2012 - early 2014) -- replaced around 18 months to get a faster GPU and lighter machine (M3800, i7-4702HQ slightly slower than i7-3770QM at least in Java development). Never repaired, still in use by my brother.
M3800 (early 2014 - mid-2016) -- replaced around 28 months to get 32gb of memory and a smaller power supply. First repaired before 1 year, due to very fragile PSU connector -- that's been replaced several times. Also has had one motherboard replacement, two bottom plates replaced, new keyboard, new touchpad, new screen, new heat sink, new fans. Really not happy with how fragile this thing is.
E5470 (mid-2016-present) -- keyboard replaced within about a month of owning the machine. Has had some case damage (very cheap plastic compared to older models I've owned) but it's purely cosmetic. Otherwise fine, since. Probably retiring over this summer (at 12-18 months) for a XPS 9560.

 

I had a Latitude E4310 that was 7 years old by the time I got done with it. No issues at all. Never needed repair. The only time anything was replaced was for upgrades. Adding ram and swapping the HDD out for a SSD.

 

Nice Strom! ADV rider here too!

 

I have an XPS M1330 from 2008 and a Latitude E4300 from 2009.

Although they have both been upgraded to SSD, nothing has ever gone wrong with them. The batteries aren't too great now, although the E4300 still lasts 2 hours on it.

After all the issues I've had trying to buy a new gaming laptop, the E4300 is my daily machine.

 

What's interesting to me is that there are several reports that show about ~42% failure rate of business-grade enterprise laptops in the field, within the warranty period typically purchased by companies (usually 3 years).

As of this post, the current poll shows a 50% failure rate.

It's very interesting to me that the failure rate based studies (42%) and the self-reported failure rate in this poll (50%) are nearly identical.

 

Be reminded the poll in this thread includes consumer laptops.

But then you never know, perhaps some chaps here are laptop sadists that not even Toughbooks can survive their abuse

 

Source please? Our internal figures are absolutely nowhere near this 42% figure.

 

My family bought my mom's Dell Inspiron 640m/e1405 laptop back in summer of 2007. Over time, I upgraded the CPU, RAM and hard drive to bigger & faster ones. It used to have an Intel Core Duo T2350 (1.86ghz) processor - that was a 32bit only CPU and a few years ago I put in an Intel Core 2 Duo T7600 (2.33ghz) processor which is a 64bit CPU. It also came pre-installed with Windows Vista 32bit home basic edition. Now running Windows 8.1 Pro 64bit edition on there, still running good.