How long to get a Studio 1555

I was wondering if anyone has orderd a Studio 1555 and if so, how long does it take to get it. I have been waiting since June 11th.

I have been in contact with Dell support, Executive Escalation and have now contacted Unresolved issues. I am about ready to cancel and buy an Apple or something that can be delivered in a resonable time.

Anyone having the same problem?

 

Mine took less than two weeks.

What is the status of your order?

 

Holy crap, June 11th?? That's more than two months! I hate to say it, but I can virtually guarantee something went wrong with your order.

My girlfriend ordered a nicely configured 1555 on the 4th of this month, and it arrived yesterday, the 17th.

 

The status of my order has always been the same, "In Production". Over the past week I have had to respond to the emails telling them to continue production or they will cancel. The last dely message added two days to the Estimated shipping date. Maybe its getting closer. This laptop is for my daughter and I feel the Design Studio art she choose may be what is taking so long. The things we do for our children.

 

Not sure why it has taken that long. The custom design is most likely the culprit. But I really hope you receive it soon I'm sure your daughter will love it. Any update on the matter?

 

No status update yet. After speaking to Dell Executive Support on Monday, which was unproductive, I submitted the infomation to the Unresolved Problem section on Dell's Web Site. The site states someone will contact me in 4 days. Its day 5 and I thinking of taking a trip to Texas and knocking on the door to see if anyone is home.

Streetmagus, I noticed that the only difference between the unit I ordered and yours is the hard drive and color. How do you like your computer? Any problems?

 

So far no problems as of yet *knock on wood*. Love this laptop, for the price I got it for I would say it was a great deal. My total was $997 including tax/shipping/gov fees. That was after %25 off coupon. Then the credit card I used offere 5% cash back for purchases on Dell. So I got a little more off
I love the screen, its beautiful. I get around 4 hours or more depending on what I do with the 6 cell, which is a huge improvement compared to my old laptop which had at most 2.5 hours. It doesn't get hot either, just a warm around the touchpad, which I like. Black lit keyboard is pretty nifty. I like how all the main ports are on the left side of the laptop so that when using a mouse (right handed) I don't run into them. I'm a bit skeptical with the sload load drive though, theres no manual eject hole, and its controlled by a keyboard key.

 

I haven't had any issues with the DVD drive. Which is fantastic, considering that's the original reason I ended up exchanging my old 1535; it had an endless slew of problems regarding the DVD slot.

 

Same, but if a problem arises, I wouldn't know how to get the disc out

 

You'd probably have to disassemble the laptop and remove the optical drive to force the disk out.

 

This is getting old fast. I just did my usual Tuesday moring check on the website to see if the date has been changed. Sure enough, the date was pushed out to Sept 16th! That is 3 months and 5 days since my first order. I am going to try and find a number for the Dell main office and chew my way up the chain of command. Apples are looking better all the time.

Update: Got an email telling me it was delayed and I need to call to continue processing. New date is shown as September 2. Every week they add a week. Going to try an call now. Wish me luck........

 

That is absolutely ridiculous! I would call tomorrow and not hang up until I got a solid answer WHY it took so long and WHEN you will receive it. I would also ask them to take a % off for your troubles. I'm sorry you're having such a hard time. I hope you get this taken care of soon.

 

Ok..This has taken way to long..and you have been a very patient person...Even if you ordered a Custom Cover S1555 should not be delayed for over 3 months in the build process.

You should have some sort of *compensation* coming your way for your *troubles*. That could be in the form of E-Coupons to spend on dell.com, or reimbursement to your purchase.

I have had luck and a few others have by e-mailing of of the following e-mails below, at the Dell Executive Management Level:
(copy all of your documentation into your e-mail correspondence).

Ask them...IS this how you would like to be handled as A Dell Customer? For over 3 months? Held Hostage Over a Laptop? At what point would you like for me to dismiss myself from the order, cancel and move on to a different brand such as HP, Apple or Lenovo? All, of which may provide superior Customer Service..which is obviously lacking here..since you cannot fulfill a simple order...

I wish you the best of luck...*fingers crossed* for you...and Bless You on your patience!

Cin...

Michael Dell
Chairman and CEO
[email protected]
Donald Carty
Vice Chairman and CFO
[email protected]
Ronald Garriques
President, Global Consumer Group
[email protected]
Michael Cannon
President, Global Operations
[email protected]
Mark Jarvis
Senior VP and Chief Marketing Officer
(Dude, You're Getting An Email!)
[email protected]
Lawrence Tu
Senior VP, General Counsel
[email protected]
Susan Sheskey
Senior VP, Chief Information Officer
[email protected]
Andrew Esparza
Senior VP Human Resources
[email protected]
Paul Bell
Senior VP and President, Americas
[email protected]
Stephen Felice
Senior VP and President, Asia
[email protected]
David Marmonti
Senior VP, President, Europe, Middle East and Africa
[email protected]
Brad Anderson
Senior VP, Business Product Group
[email protected]
Jeffrey Clarke
Senior VP, Business Product Group
[email protected]

 

Thanks for the words of support. I have emailed all of the folks you listed. All it got me was executive escalation. That person told me nothing that I did not know already.

This evening my daughter and I discussed our options and her needs for school and we decided to let Dell cancel the laptop and we will be getting an APPLE.

Dell is not leaving me much choice as I have tried contacting them and no one listens. They were the only one that had the mix of options I was looking for. It’s their loss as I will not recommend Dell to anyone in the future. As an IT Professional I get asked at least twice a month about what system to get and I can only offer what I experienced. Considering I was a loyal Dell customer for over 8 years and have used them at work and home, it hurts to be treated this way.

I will be sending a certified letter to Michael Dell and Steve Balmer letting them both know that not only did Dell loose a customer, but Microsoft lost another opportunity to sell a Windows license.

Thanks again for all the words of support.

Take Care.

 

I am sorry to hear this...but, I also think that in the end..this is probably the best decision that you and your daughter are making.

Ultimately, no one Customer should ever, be held hostage by a Corporation, company or whatnot. A Customer is the *breadwinner* *money maker*...what makes a company grow. And, it is going to be Dell's loss that you have canceled your order..and Apples gain.

You tried your best...Dell failed. You did more to try and find resolve..whereas Dell did very little...*sigh*.

*Loyalty* and Customer *Word of Mouth* go a very long way...

I wish you the best. And, perhaps when Michael and Steve receive your letter...they will truly *read inside the lines* *word for word* vs. outside...*skimming* the words.

Cin...

 

Well I gave it one more shot.

I sent a letter to all of the addresses you listed and told them we were buying a Apple. I got a call from Executive Escalation and they assured me that the laptop was now built and on its way to the warehouse for boxing and shipping. I was skeptical after all these months. He assured me that is would be shipped out in the next few days and wanted to know if I still wanted to cancel. Something in my gut told me this might be the truth and I said I would wait and see if it gets here. Afterward I called my daughter and asked if she really wanted to wait. Its amazing how mature she is getting. She said "I have waited this long, what's a couple more days."

Anyway, I will be watching with critical eyes to see if that can keep their promise this time.

I will keep you all posted on the result.

Thanks.

 

*Wow*....I will surely...*keep my fingers* crossed and hold *high hopes* for you and your daughter on this... I really hope that Dell follows through on this. If not, this would be a huge, huge, Fail.

Yes, please keep us advised!


Cin....

 

I agree with everything Cin said. I also hope for the best, you and your daughter deserve it, the looooooonnnnnggggggg wait. I can't even imagine! How was she able to wait that long, I wouldn't have been able to haha. But yeah, I hope everything comes as promised, and you have no problems with the machine.

Do keep us posted

 

Well, I checked the web site on Friday evening and what do you know, it shipped. It should arrive on Monday. I have a tracking number and its in Atlanta. (So much for next day shipping ). Will let you know when it gets here. Will also post a photo of the unit to show the color my daughter choose.

By the way, Cin', what's up with Hello Kitty tattoo. Is it real?

 

WoOT! Such great news for you & your daughter!
I'm glad it will arrive on Monday...and that Dell actually followed thru (though it took *forever*)! Can't wait to see the photo!

Oh...on the Avy...I pleads the Hello Kitty 5th on that! hee hee

Cin...

 

At about 2:30 PM ET my daughters laptop arrived. Here is a couple of photos of the purple Horizon Design Studio she choose.

So far I have been impressed with the unit. Here are the specs.

Studio 1555
Intel Core 2 Duo P8600
4 Gig Ram
Back lit keayboard
1080p Screen
Webcam
ATI Radeon HD 4570 w/512 Meg ram.
250 gig 720 rpm drive

I think it will do her well for hopefully the next 4 years. Should really do well when the Windows 7 upgrade gets here.

Thanks again to all for the words of support. THis forums has always been a great resource.

 

The pretty cover was worth the wait

 

Finally. Congrat's
What a lovely lappy! It's so pretty! The spec's are very nice, also!

Win 7 will be a very nice addition!

I wouldn't mind toting that around! Finally, the ordeal is over for the both of you. I hope going forward now, there are no problems with the lappy!

Cin...

 

Considering the size, it is not heavy to carry around. Its not a rugged laptop but it feels solid.

 

It looks very good! And, from the pic's it appears very solid.

I really like the look of the keyboard!


Cin...

 

Glad everything worked out for you and your daughter. Nice pick on the design. I hope it was worth the wait Should any problems/concerns/questions arise, you know where to find us =P

 

Thanks for the offer. I hope I will not need it, if you know what I mean . So far it's been fast and the screen is wonderful.

You all take care and have a good Labor Day Weekend.