How many phases are there?

Ordered my 1530 on the 31st of Jan and am currently on Phase 3 Production, with an EDD of 19/02.....just wondered how many phases remain...

 

2. Boxing, then shipping.

However, your order may be put back to pre-production later today or tomorrow. It happened to me last Sunday

 

Oh? How come?

 

Like he says theres 5 phases in all

Clearing Payment
Pre Production
In Production
Preparing for shipment
Shipped!

With some luck your hopefully get it before the 19th, I ordered an M1330 on the 30th Of January and My Estimated Delivery is the 15th and i'm on stage 3 aswell but I had to wait 3 days from stage 2 to 3 because the 6 cell battery was out of stock . Craig007 also says your order might go back to stage 2 which is true because at the moment they might have enough parts in which to fufil your order but when it comes to making yours a part might be out and so your have to wait for a nice dell lorry to deliver more parts to the factory

Chris

 

Also, Stage 3 is a big part it includes:

Collecting the parts for your order
Assembling your order
Testing and quality checking
Software adding
And then boxing.

Sadly production tends to be the longest process

EDIT: 50th Post for me , Now i'm a notebook Guru!

 

Cheers for that chaps......just gotta hope its all smooth sailing at the factory.....

 

I ordered on the 30th of January as well for an M1530. Do you think that the battery could be holding me up as well? Also how do you check this stuff?

 

How predictable - mine has been put back to phase 2.

 

Lol, sorry Craig007.

 

Haha... so has mine after 13 days of pre-production, it was only in production for 4 hours

Dell are a joke in the UK at the moment, they won't even admit they have long delays.

 

If it is any relief for you guys, mine has been in the "Build" stage for over 4 days now...........And the CSR always says there are no delays no part shortages etc.

 

Not your fault lol

What really annoys me is that they have their SALES line open 7 days a week but their order status line thingy is Monday-Friday.

They want your money, but when they get it, they treat you like dirt.

 

Hey Craig, how much longer will my laptop be in the Build stage for? Four days seems like enough, especially when the reps are telling me there aren't any delays.

 

Hard to tell... maybe another day at most. That is if they are telling the truth that it is in production.

 

I am getting this from their automated phone recording thing.

 

Omg , I'm back and they put me back on pre production! Can't believe that I'm asked a rep and she said she doesn't know why it happens and that the only part on my order with lead time is the 6 cell battery.

Come On Dell get a move on!

 

So my laptop has likely been in the Build stage for four days because of the battery? I ordered on the 30th.

 

Quite likely that it has been , Whats your estimated date by the way?

 

The 14th of this month.

 

One day before my EDD , Mind you at this rate we'l both be getting automated calls telling us there are delays , We've just gotta hope for the best and leave it up to the people working at Dell. They work longer in week days too

 

Well Dell gets new supplies every couple of hours so it shouldn't be too long. My EDD is the 15 my ESD is the 14th.

 

Hmm, I just went to the Dell site and built my laptop exactly as it was when I ordered and then clicked the preliminary ship date button and it told me it would take about 5 days to build it. I didn't realize it would show you this, in which case I am still within that and it should be done by tonight.

 

I live in the Netherlands, and I ordered 2 XPS m1530s. By mistake I ordered one 1280x800, which I tried to cancel on monday. However, they already shipped it!!

The second one was the 1440x900, but this is still in Phase 2: pre-production. It was in phase 3 today, but it came back in phase 2. EDD is 15-2-2008.

Why ships the 1280x800 so fast ? Do they have a shortage of 1440x900 displays ?

 

I think everyones 1530 is delayed in europe if they ordered late Jan , I ordered mine 23 Jan , and Like everyone elses went into production around 1 feb then back to pre production in a matter of hrs , customer services never admits to delays

 

Just got this from dell today just now

Dear .....

I'm sorry to inform you that the correct status of the order is not updated on the website.

The order ideally is in the Production Stage.

Regards,
Praveen Kumar.
Dell Customer Service.

Customer Service Frequently Asked Questions please log on to the below link:

For UK: www.dell.co.uk/help
For IRL: www.dell.ie/help


Original Message Follows: ------------------------
Hi
Thank you for replying promptly , must be EMEA online status not updating , because it did state being in production then went back to phase 2 pre production.
------------------------------


hmmmm
Not sure what he means by ideally in production stage , sounds like guessing

 

Well just got back after a week away and lo and behold my order's been pushed back to pre production (it also states that this is as of 01/02/08 which might mean it's not exactly that accurate)

 

OMFG! The forge.nz you have exactly what I have, I emailed their support about the status on the website and guess what I got "praveen kumar"reply with the exact same responce. This is uncanny.

 

Yes , ****ing uncanny
There seem to be quite alot around that got delayed at the same time , so something is delayed , but dell is playing us for fools it seems , Well I will give them till the 13th then I am on the blower to them.
3 ****ing weeks for a laptop to be built !!! could be more

 

Hey Forge,

I'm in the same boat as you, I ordered an identical system to yours only with a wireless N card and 9 cell battery. Ordered on the 25th, EDD is 13th Feb. Sent an email the other day to them and they are adamant it will be here on or before the 13th...

I'm not holding my breath, will keep you posted if I hear anything or magically receive it through the post

(UK) btw

 

Ha that makes me the third person to get Praveen Kumar.... 'Your order is definately IN-production'

Not convinced!

 

Wow, how brilliant

Got an email from dell this morning labeled "Dell Order Update", got all excited.

Then I read it.....

We have now changed your EDD from 13th Feb to 3rd of March.

Great.

 

Brutal. It sounds like actually getting a notebook delivered from Dell is like winning the lottery. I'm just glad mine says it has shipped.

 

What's the no. of this phone line where you can get 'more reliable' (atleast as reliable as you can get with dell) information on what stage your PC is in?

Dell should be more specific about what you're waiting for, there's nothng more annoying than waiting in an ambiguous state for days/weeks/months.

 

Yep I got the email as well , delayed till march 3rd.
I am ****ing annoyed.
I am on the horn next week to demand free delivery for ****ing me around .
They shouldn't take orders for configs they cant build , I thought there might be something on their system to stop this.
Its probably the LG 1440 by 900 screen I think thats delayed , its no longer an option in the config.

 

Now I'm bricking it.......I don't wanna have to to wait until the 3rd......my EDD is the 19th of this months and thats bad enough....

 

Delays seem par for the course for dell , I have read loads of post from people that get delayed for ages - one guy had his 1730 delayed for 2 months .
I thought the demand might have gone gone down since xmas. Well I thiught wrong.
Im going to wait it out because I got a deal on the specs that nobody else comes close too (768 quid)

 

I've just received an email too, telling me the EDD has changed from 15/02 to 29/02. It's still in pre-prod.

I think I might cancel it now, only I've invested so much time in waiting for it already.

 

Wait it out , if your order is delayed by a couple days then they have to give it in 3 week blocks , it should come sooner , like alot sooner , they only missed my origional EDD by a couple days and it was stated at 3rd march , mines coming tommorow

 

Mine has been in production stage for 2 days now, should I be worried they will put it back to pre-prod? AAAAH!!!

 

Mine was in production for 1 day , dont worry the status screen sometimes is not very accurate. It can jump 3 phases in a day .

 

Hey, you're right. mine moved through 4 stages today and is now dispatched.

 

Same for me... looks like it will be one day late - do they deliver weekends? But they pushed my EDD to th 10th of march!

 

Deliver on a Saturday but not a Sunday

 

Bah! delivery on the 18th.... Boo walsh western :-(

 

Does the sleeve you're supposed to get with an m1330 appear in the Packing Slip? All it says is "Not Included Carry Case 460-10041 "

 

No, none of the accessories are on the Packing Slip; Sleeve, Headphones, Leather Folder and any others I forgot.

 

Well just got the dreaded email.....my EDD been pushed back until 12/03/08.......more than a little bit pissed off

 

Tell me about it, a replacement m1330 was ordered on the 8th February and they have just told me it's not going to be here until the 3rd March and they can't change the collection date of the current system from the 22nd February.

They sure as hell aren't taking the old one until the new one arrives, and that's that.

 

Right well I checked the order status online last night and it said that as of 15.02.08 it was in pre-production......then this morning it was in pr5oduction......now it says its in delivery preperation.........odd huh....

 

Mine has been in production for almost a week now..