How should I proceed?

Dear friends,

I am in a tough situation. I bought an M90 in october 2006 that got replaced in december 2007 for an XPS M1730. It got replaced because it wasnt turning on, not even the DELL logo will appear. Because I bought the pc in Spain but I live in the Netherlands, there was a mess with my client number and case number... blah blah... Even thought I sent emails noone answered to them and in the end noone came to pick it up... In christmas I was so bored that I looked to see what the problem with the computer was, I saw that the keyboard lights were blinking in a specific way, code like, so I researched on the net and found that it was a RAM problem. I exchanged the ram and voila the computer resurrected. I then formated and cleaned to the point that it looked as if it was new. Yesterday I got a call from Dell Spain requesting the M90 and I dont know what to do...

When they see that the computer is working like if it was new they are not gonna be happy with me because they might think I lied to them. I read in another forum that a guy was thrown to the fraud comitee because of too many replacements, and my case is similar as I have allready owned 3 different XPS systems...

I dont know what to do, options like glass of water come to my mind.

Im in such a tough situation that I couldnt sleep tonight...


What would you do if you were in my case?

 

+if your system is running fine. then dont go for the replacement. there will be some delay in replacement and u can avoid that. since xps 1730 is still in production u will not be getting any advantage in replacing.

however if u had noticed some other trouble with the laptop (like build quality or something) or it has got some scratches or stuff, then u can go for the replacements. put in ur old ram modules while exchanging so that it will not work.

 

Let me be more clear. I allready have my xps at home... I allready had 3 xps systems, one that had a wobbly base that got replaced for one with a faulty graphics card that got replaced for the one I have now that works perfect.

The RAM issue was fixed by removing the slots, cleaming the modules and putting them back. The computer is as good as new and it is not under my "property" anymore as I allready own the XPS.

So when dell receives it, its going to wonder why it was replaced in the first place and for a system that is worth 150% of what the m90 was...

 

You say you exchanged the RAM and it worked.
Simple - put the old RAM back in so it doesnt work again!

Or, if you want to keep it and send the M1730 back, just be honest. Say that youve got it working with a change of RAM (since Tech Support should have picked up on that anyway) and let them tell you what they want you to do.....

 

The ram works, I guess the conector was dirty or something because it works 100%... Now that I have the xps with the 8800gtx im loving it too much...

Ifti as you know I am as honest as possible returning everything and letting Dell decide whats best for me... But this i dont know... I could have never thought that bc the connector was dirty I had to have my computer replaced... Its their fault for not looking at it, but also mine for trying to fix it...

 

What you probably had done best in the first place, was to inform Dell that you had fixed it. That you however were still returning it because all your data is now on the XPS and you don't feel like moving it back to the M90. You could have emphasised that apparently the connectors on the M90 are sensitive to dirt, and that you do not want this happening again in the future.

Now, i don't know. you can still try to go that way, but I don't know if they'll accept it.

Good luck with whatever you decide!

And remember: fraud is illegal! So better forget about the glass of water!

 

Like I said im not going to play dumb with Dell as they have been really good to me.
IT was just a matter of luck fixing it.
The only thing that comes to my mind is that if they ask I can say that I asked an engineer to try and fix it as I needed to recover my data. Since 2 engineers came to my house to repair the first wobbly XPS they cannot say its false...

 

You're not going to play dumb ... but you are going to lie?

 

What else can I do? out of the worse in my opinion is teh best. They came to my house 10 times, after 4 months of the last visit the computer "dies", They arrange an exchange without coming to my house to look... After I receive the XPS and 2 months after it should have been picked up I find out that the computer can be easily resurrected by looking at the keyboard ligths message. Now that is working they want to collect it and I dont know how they will react, if they do, to the fact that the computer is not like what I described.

 

It's simple, just send it back working.

I'm in exactly the same position as you except it's with two identical systems (m1330).

The LED screen was flickering when on battery and I fixed it a few days back.

The replacement is now with the carriers and if the new one has no faults i'll be sending the old one back (that now works).

I've sent back systems before that won't even switch on when all I claimed was wrong was a grainy screen (it stopped turning on after it was agreed to send it back for having a grainy screen). They didn't care and still refunded me when they recieved the system (no phone calls or anything).

So they are hardly likely to care that yours now works!

Hope that helps you

 

Wow that helped a lot... I am actually scared because the system I have now its 150% the price of the m90, I feel like I dont deserve it after all i have been put through....