How to contact Dell? Serious Issues.

I have some serious problems and complaints about the way I was treated, delayed service support, and about some unresolved issues with my laptop.
How can I contact someone inside Dell that has the authority and can help me out?
No more useless call-centers, service support, store support, and similar others.
I need to talk to someone serious that is able to listen to me, and has the power to do something about my complaints.

I have to mention that I live in Romania.

 

Those people are incredible, I can't believe what I'm hearing and reading.

I desperately need justice. What can I do? Who should I talk to?

 

File a complaint at the BBB?

If you don't mind me asking. What exactly happened? What are you hearing/reading?

 

https://support.dell.com/support/to...t/dellcare/outstanding_issues?c=us&l=en&s=gen

 

There are many levels of supervisors from what I've experienced. I've gone to rep to supervisor to Texan supervisor before. If the supervisors in the call centers can't/won't help you, insist on speaking to someone that you can bargain with. It's easier to help you though if we know what the issues are.

 

Well, they lied to me, they fixed something and destroyed something else, long service periods, no interest at all about my problems, they didn't handle it with care(they've brought the laptop in front of me and it had dust on it, and ofc, they did not bother to wipe it), manipulated/stacked entries on the certificate of guarantee and many many others.

 

They serve millions upon millions of customers. It's inevitable that some mistakes will be made. Stop acting like you're so important and try some patience.

 

It's easy to say those things when this doesn't happen to you.

 

It's one thing when "mistakes" happen, its another when your laptop has to be repaired 10 times (me). Dell customer service just sucks, yes they serve millions of customers, no excuse for bad service on multiple occassions. I also work for a computer sales company and yes sometimes customers so too "me me me" and sometimes they're just genuinely frustrated.

And, I'm not knocking the Indian tech reps, some of them have been really helpful, others extremely useless (this could go for anyone regardless of language barriers) HOWEVER, my point in bringing this up is I find it crazy that I've never talked to anyone who sounded like english was their first language, until I called today to inquire about warranty extensions and ask questions about the e4200. From a business point of view, this makes sense, suck customers into the vaccuum. From the customer stand point, I feel like it should be the reverse. It's much easier to spit out specs and recommendations to a customer, than it is to try and explain a problem to a person who probably doesn't understand 30% of the words you use.