How to get Laptop replaced from dell

I've inspiron 94000 with LCD issue..
dell sent out lcd replacement... the onsite technician damaged my computer by putting scratches,,, fitting everthing loose... 2 month old laptop looks century old.. whats the procedure for getting it replaced..
i called tech support.. they asked me to call after sales department.. they are asking for email describing all de problems.. will they replace it as the fault is their's??? wat should i tell themand who are de specific ppl to talk to in this regard

 

Well, if you have the accidental damage protection plan, chuck it out the window and call them back saying it's destroyed - through no fault of your own

 

And of course if shekabhishek decides to do this, high quality pics and video are mandatory!!

 

Just be thorough in your description of the damage. Be polite and persistent to whomever you speak to. Start with reps, and if nothing is solved, escalate it to the supervisor level.

It seems like you should be dealing with tech support, not sales, as the damage resulted from a technical issue. Tech support does have the authority to do exchanges. Just keep on them, it might take some effort, but in the end they are pretty good about making the customer happy.

 

Don't be stupid and throw it out the window. Dell doesn't cover intentional damage.

You just need to be honest with them. Take pictures, detail the information, and be honest with dell. If you do have accidential coverage, dell might cover it with very little hassle. The problem is that they will only fix the areas and replace the parts.

You might be able to get a new laptop, but I would think that you could only do that under special circumstances.

 

but i dont want them to replace specific parts cuz for that they've to open the whole laptop again.. fit again.. and there's no guarantee that it will fit tight... like company fit... the repairing makes all the road ready design weak... wat to do.. jst wanna ask u ppl.. wat should i put in my claim to delll??????? is replacemt laptop justified or should i jst get specific parts replaced even though dell technicians were casual in handling laptop.. my laptop is under complete cover too....

 

LOL that will not work and you looking at fraud charges

 

I agree, I wouldn't want the parts replaced either. Just explain that you don't want tons of repairs on a new computer, you want a new exchange. They'll do it.