I Pwnd Customer Support

Lmfao, well imagen people recall my thread of the clicking hinge. I got sick of it enough I called the customer support.
And I pwned them, they are sending ME the hinges, and allowing me to replace them without my warranty being voided.

Heres how it went down, FYI, I did end up with a Indian or Pakistan nationalty tech, so there is a language barrier, I'll word it out exactly how he talked.

Aww man I was pissed.. That sonva***** hung up on me... So I called again, and I got the same friggin guy.. LMFAO He acted like he wasn't the same guy but I could tell he was trying to cover it up just by the stress in his voice. So yea he asked for all the details like usual then things go my way.

Then he asks for all my shipping details.. Ha ha.. I pwnd the customer support.

Then I end up on the phone with the manager.. omg.. He was so nice..He said it was terrible my new laptop was making noises, and such and offered to send me a completely new one by Tuesday.. I said no and he started asking if I needed any other parts like a mobo or anything.. He was so frggin nice he was laughing and everything..

But yeah frankly.. if you want your way.. be stern, and demanding. That or go directly to the manager.. lol

New hinges arrive Tuesday. The manager is going to call Tuesday and make sure everything is okay and if I need more parts.


Now that's service..

The tech dude that yelled and hung up on me, even apologized well laughing..lmfao

 

You're the reason CSR's are stressed out and offer sub-par service to even the good customers.

 

Service..yes, but it isnt service when you have to go through all that to get what you want.

 

Thats funny.

 

I wouldn't do that again if i were you. You might be banned from getting support if you continue using the F word. the tech's actually log everthing that happens during the call and will tag a special message for the next tech that the customer uses such language.

I suggest you be polite the next time.

 

Yes, be polite. I am being polite right now, with frustration, and I got a request for priority build, and $30.

Shipping was upgraded a few days ago already.

 

It is one thing to be persistent and demand what you should fairly deserver, it is another entirely to be a rude and annoying prick.

The former is exactly what you should always do, the latter is what you should never do. If I was that CSR I would have hung up on you ASAP, put a note in your file and reported you for CSR abuse to my supervisor, hoping to get your support pulled.

 

Yeah you sure 'pwned' them. You cursed and swore. Good for you.

Not.

 

See this is what sperates me from other people, I pay money for something, i have problems with it, things will be done my way, or loose my future business.

I was polite for the first 15 minutes, but the service depo repeat over and over again is frustrating. Especially when they feed you lines that a film resent screen can break like glass, or a hinge can break the hard drive mounted all the way over on the other side of the system.

Frankly, being polite doesn't work, it got me no where, as soon as I turned the inner prick on inside, he got on the phone with management and got me my parts.

Now if the reps can be as easy going as that manager.. the manager was service.. The rep was just a broken record pissing me off more then the clicking sound coming from this hinge.

And as far as abuse go.. it ain't abuse cuz I never once told me to **** off, I said the f word to bluntly say it and show my frustration, THAT'S my right to. Why be a pain in the ass all that time and argue with me when all he had to do was pick up the phone and make this "special" order.

And if they banned me.. They'd find this laptop smashed across they tech offices front doors and me walking away with my money.

Push overs don't make it anywhere.. The first time I ever call dell and I get that b.s...lol

 

Wow you paid $2k for an Inspiron and couldn't afford to do the NBD onsite service.... thats a good move. People don't understand you get what you pay for hardware wise and support wise...

 

2k on an Inspiron? Jeez, I would've gone with a better computer. I mean they aren't bad but if you have 2k, you should something with better build quality like the Latitude or something?

 

You must feel pretty cool, huh? You bullied a guy whose job it is to help you and make sure you are satisfied. You do realize that they have procedures they have to follow, right? They can't just do whatever they want to make you happy, the company has policies, and they are required to abide by them.

Yes, it might be true that the squeeky wheel gets the grease, but you also have to remember that you get what you give. You might not see any repurcussions for this particular situation, but eventually you'll push the wrong button on someone. I know you feel big and mighty because you stomped your feet and got your way, but you are really just an ass.

LCDs can crack fairly easily. Here's 13,500 pictures showing its true. http://images.google.com/images?hl=en&q=cracked+lcd&um=1&sa=N&tab=wi

And yes, there is glass in LCD panels. There are layers of glass substrate with Indium Tin Oxide electrodes. I could explain further, but judging by your spelling and grammar, you're too much of a simpleton to understand, and you CLEARLY don't know how LCDs are manufactured.

You're a jerk, and not a very smart one.

You just got 'pwned'

 

u dumbass, you act like a moron and your pissed? your totally out of line

 

i wonder if the OPer has depot service, if you do, i hope your screen goes out one day after your warranty

you expect more when you pay less, IF THIS IS THE CASE.

if you have at home service, which it sounds YOU DONT, then by all means they come to you!

2000$ laptop with depot service? theres a good investment

 

Sorry but I just could not contain my anger any longer after reading this thread. To the original poster: "How exactly did you pwn the tech when HE was the one who ended up hanging up in your face???" For once I'll take Dell's side on this one because after reading what you said you're obviously just a problem customer with too much time on his hands looking to start a fight. You need to spend more time taking English classes and less time picking on Dell techs who are just trying to do their job like that next time you make a post you will know that the word is spelled "IMAGINE" and NOT "IMAGEN" Einstein!!!

 

Wtf!! just because you pay money it doesn't mean that you can go on exercising your bloody laws of dictatorship at any one. . . That guy over their is just doing his job. . .Instead of going all foul mouthed you should have asked him to connect directly to his manager if you intended to get your job done accordingly and you seem to be proud about what you have done huh!! Hmmm may be the tables would have been turned if you would had been subjected to some thing like that. . And as "Lithus" rightly said its because of people like you that we get sub par service. . . Sorry to say this but you got owned by the replies here

 

Ok, ok, thats enough pwnage for the OP.

 

LMFAO.. Yes.. Everyone on here bashes Dell for all the problems yet they'll defend them to the death.

Learn how to do business children. They want business they're gonna have to bend to the customers needs once and awhile. It'd be a different if it was a serious problem but 3 dollar hinges, please.

As far as the warranty goes, why pay 80, 200 additional dollars for the useless service everyone on here complains about. Plus they'd be useless to me in my circumstances. So think about that before running your mouths off. I upgrade completely every 6 months, so tell me why I need some bone head who everyone claims is rough and hard on the equipment to do something I can do myself. Frankly that's $80 or more in my pocket for the next machine.

Why should I suffer in the first place and send it out when they were clearly aware of the problem. I know for fact I don't give my clients products that are buggy, meanwhile I'm aware of the known bugs but just don't care.
That's they're error they should bend over and take it.

Oh and grammar and spelling? I was simulating exactly how he said everything because I found it amusing. So before you start bashing me get you're facts straight. Read my message jack ass I clearly stated "FYI, I did end up with a Indian or Pakistan nationality tech, so there is a language barrier, I'll word it out exactly how he talked." WHO JUST GOT PWND NOW.. moron.

Oh I'm out of line? No.. I'm a clam and relaxed person, I'm also polite. But when you repeat the same damn line to me over and over again, anyone is bound to be frustrated. Being nice don't work, they'll respond to me being a prick.

And no I don't feel proud of myself nor do I really care.. I'm not the one at loss.. I could have easily just send it out but I didn't want to.. lmfao..

First and last computer Dell will have in my company or household..

Learn to play with big corporations kiddies, that's why I'm successful with a $250,000 yearly income.

Could have just laughed and said "cool strategy" but I guess these forums got some real pricks.

Cheers

 

BTW, I'm human, humans make typos..

 

Perhaps it seems you have an ego good sir. Sorry we are pricks for possibly sympathizing with someone who had to deal with you.

This has nothing to do with Dell. It's just you being a dick to the guy whose job is to help you.

 

Like I said I was cool and polite and after asking many times for him to find some solutions. I never once yelled or screamed or told him off. So everyone better get their facts straight before they start accusing me of being a prick from start to go.. I only quoted the nasty stuff after like 20 minutes of trying to find a solution. He was just to ****ing lazy to. He even said > I < had to pay for shipping. So tell me why I shouldn't get mad.. h lets not forget my warranty was somehow expired on a 4 week old laptop.. yea.. I should have been happy with that bs?

 

The Indian or Pakistan nationality tech just earns not even 1/50 of $250,000annually, but they pretty much seem to be more educated in the way they speak or use their language.

 

Shut up church boy like you don't sware when you're mad..

 

You aren't supposed to be happy, but neither are you supposed to be so rude and obscene.

For example, I had a similar problem with Apple, they told me my warranty expired like two months after I bought the computer. I dealt with it in a calm and polite manner, and I had everything fixed in about 10 minutes. No need to make CSRs pissed off, or anything.

Remember the preschool idiom: treat people how you want to be treated? That applies perfectly in this situation.

 

You can claim anything you want on the internet. And honestly, people who make that much don't usually brag about it like you just did.

Are you self employed? If so, care to provide a taxid number so I can find your reported earnings?

If you are an employee, care to post up a scan of your W-2 so that we can all see what a bigshot you are?

I call shenanigans.

 

Dell's manager realized they simply couldn't afford to lose a $250,000/yr customer throwing tantrums over an inspiron with bare minimum warranty option.

 

I cant stand people that are rude to others that have bno control over the situation.
Poor guy is just following the rules of his job, and some ass hat goes off on him.
Reminds me of the douch bags that yell and scream at the TSA guys at the airport cause they have to take off their shoes, or cant bring their bottle of wine on the plane

 

Lmfao is this the best you people can do? You're making me laugh,I almost look forward to clicking refresh to see what you people are willing to say.

boonkauc, I ain't gonna waste my time, look up a company called 2Advanced, guess who works for them and owns them as lead designer and co-CEO... Enough said.

Pretty bad I can't vent my experience and everyone flies off the handle.. what great roll models. HAH..

No, Dell realized when a company buys 35 systems from you, you please them, not anger them and complicate they're experience.

And judging at some of these comments no one is reading mine what so ever. When you got a customer that invested that much into you're products you don't put some resourceful dip on the line that can only say "Return to depo", even the XPS desktop is having problems and that one has the 240 dollar warranty, and it's a return to deop when they are suppose to come fix it.

you people talk out you're ass read all the facts, then think it through before you bull ****.

 

You have been warned, but you kept using your language. I agree with the tech hanging up on you.

Good thing you were his next customer, otherwise the tech would not be at his best when dealing with a nicer customer.

 

Yeah.. thats why we were laughing the 2nd time around..

Like I said get you're facts straight

 

You are like the angry old lady who yells at stockboys at the grocery store because there isn't a particular item in the back. Do you think he has any control over it? Chances are he can't even order the item himself.

 

IXON, grow up and admit that you were wrong to loose your temper, while acting like a juvenile delinquent, even though in your mind you fought the good fight.

BTW, I'd like to see that W2, because I would bet your still in junior high, but I could be wrong and you really could be a big arsehole.

 

I am sorry Ixon, you can argue your stature and position all you want, but you lost a lot of credibility when you typed "pwnd".

 

Ladies and Gentlemen, what we have here is the poster being caught in an absolute lie. According to the Corporate Code for United States Corporations, you cannot have two individuals occupy the position of CEO. There is no such thing as a co-CEO. Now, nobody here really believes that this poster is a CEO of anything, nor that he makes 250K a year. If he did have such an important position, he definitely would not be purchasing his own personal computer for use, the corporation would provide one for him. As well, he would not be calling Dell's Support on his own, he would give the computer to his IT department and have someone there handle it; or he would have his administrative assistant handle it (not very likely, but possible).

In any case, as an attorney admitted to the California Bar that specializes in corporate law, securities transactions, and M&A, I can assure you that (like you didn't already know) this poster is a liar.

As another poster mentioned above, you are free to post evidence of your salary and position.

 

He didn't seem to have trouble with that..after me having a bit of a tone..

In fact both him and the manager asked if I wanted any other parts, like if I had any scratched components or anything. So frankly it wasn't a problem. He just didn't want to fill out that big dispatch forum.. I wasted over 30 minutes alone for him to do that.. lol..

Keep finding points of defense. No matter what you say you're still wrong. You're right as far as the rude part. But bottom line he found a solution.

Deal with it.. millions of people call into companies and scream at them far worse then I ever have or will. Get over it.. You people talk about me.. like any of you are being any more polite...

Work for a telephone company... you'd cry when you see someone who gets 2 dollars extra on they're bill..

 

Many of us are being much more polite. I received better service than you, while being polite the whole while.

The bottom line is not that you found a solution. I wouldn't doubt that many people are more rude than you are, but that's not the point. There's no reason for you to come here and brag about it. You won't find support here for that kind of attitude, and it doesn't matter whether it's you or anyone else.

I've had my share of frustration with Dell CSRs, but at no point did I resort to cursing, swearing, insulting or belittlement.

As a co-CEO, I hope you do not treat clients in the same manner.

 

The funny thing is in my line of business I have discovered that often business owners are the very ones who tend to behave most like this... they simply demand and aren't reasonable about what they demand...

The funny thing is that these are the exact same people who don't take well to having demands made of them that they don't like...

 

Lmfao.. actually theres 3 CEO's.. and we handle everything on our own.. it's a design firm not a huge corporation.

It's cute.. I share my experience with you people and somehow this ends up all personal. Asking for my payrolls and identities and so forth. This is starting to feel like a court room or something, you people need to relax wow.

Frankly I'm tired of this.. worst mistake even investing in dell for my company and investing my bandwidth into refreshing this useless forum. Everyone so serious and mature.. we'll see how the handle things when they live the life of dealing with big corporate identities barking down you're neck all day. Nothing like Ford Motors and Paramount Pictures throwing a fit because the font is red, not blue. Deal with that I do on a daily level then we'll see how cool and calm you handle things. especially when it comes to small problems.

and no the company won't supply the computer because I am one that runs the damn company. I bought the and put it under the company to get a taxes write off

No one gets the facts no wonder you're all so misguided

 

You know what, why am I explaining myself to a bunch of people.

It was hardly bragging. Like I said 6 times, Sharing the experience.

Maybe that time people we'll understand

To hell with this. I'm out.

I signed up here to have some fun and learn more about laptops for business reasons but frig this. Everyone complains about CSR's.. But as soon as I share my experience, WHOA stop the press..

Good Riddance.

 

The irony is overwhelming.

 

Haha m8 that was funny, i could not stop laughin =) me n my friend went on the apple site the other day just for kiks, n i was pissin tha **** out this 1 lady!

 

Ixon ~ I certainly hope you have no children.

BTW, what does Pwnd mean? Maybe I rather not know?

 

Pwned-> Owned, Defeated

 

I mean this with the utmost respect...

I recently read a study that cited a distressing lack of empathy amongst the younger generation of Americans... and it frightens me to witness people like yourself bragging about such unpleasant encounters. Some people's apathy toward others these days smacks of all-out narcissism, but rarely or never do they come to realize that typically such childish and short-sighted exchanges simply lead to even more headaches in the end.

 

Ixon, your e-***** must have grew like 20" from being such a macho man on the phone.

1) Dell CANNOT accept liabilities as such. They don't know you, they don't know what you can and cannot do. You try to take the hinge off and crack the screen or the bezel now what?
Most likely they notated EVERYTHING and if you call them tomorrow for a screen replacement, well I sure do hope to God that they tell you to F*** Off. It's a liability issue, not that they don't "trust" you.

2)They offer you ONSITE repair option. You know who benefits from those options? People like you who cannot part from their computers. You should have thought of that at the time of purchase. Policy is a policy.

3) There is no reason to curse to a CSR, I have had my ways but I have always kept a formal and a respectful discussion. These are just people like you doing their job, you DON'T have to be an ass to them.

OP: You're a douche, and there really is nothing more that can be said about you. Enjoy your $3 hinge.

 

Woot, good folks of NBR got rid of an asshat? :laugh:

 

I find this semi-racist. Maybe because I am an Indian, hence I'm taking this personally. Regardless, I don't think there's any DELL Customer Care thing in Pakistan, so you probably talked to an Indian.

Now big man with a little brain, let me tell you something. The population of India is more than a billion. Almost 70% of the students take technical side, and the remaining go to become doctors etc. This 70% is huge number in itself, and DELL is one of the world's biggest companies. The competition is very, very hard, and only the cream is taken by DELL. So, the person you talked to, has much more knowledge than you, your family and your entire neighbourhood combined, BECAUSE, he is a product of an educational system, which would slaughter your's, left, right and center, and then some. As someone pointed out, the LCDs CAN be broken. So shine one up real nice, turn it sideways, and shove it up your ass.

 

Wait, you make 250K a year and you were stingy enough to not pay $35 for Onsite contract......

Dude, GTF out of these forums.

 

Thank you, Rockblaster13. I guess I'm not up on the latest lingo.

 

I to am an Indian in the UK but i still make fun out of the way some talk lol. I like to think of it as a semi Indian - American accent they have.

If you want to know the real way dell reps are like just watch this video:
http://uk.youtube.com/watch?v=_ekIIvfyfD8

I 100% guarantee that video will make you smile!