The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    I am really regret about using Dell online chat

    Discussion in 'Dell' started by alexzeon, Nov 28, 2007.

  1. alexzeon

    alexzeon Notebook Evangelist

    Reputations:
    17
    Messages:
    358
    Likes Received:
    0
    Trophy Points:
    30
    What can I say after having such experience from the online chat? I swear to God that I will never use the online chat but the phone one!
     

    Attached Files:

    • WTF.jpg
      WTF.jpg
      File size:
      73.6 KB
      Views:
      320
    alexzeon, Nov 28, 2007
    #1
  2. nizzy1115

    nizzy1115 Notebook Prophet

    Reputations:
    2,557
    Messages:
    6,682
    Likes Received:
    1
    Trophy Points:
    205
    Well no offense, but i cant understand what the heck you were trying to ask, and you didn't even include the whole conversation.
     
    nizzy1115, Nov 28, 2007
    #2
  3. praneeth

    praneeth Sanath Jaya Suriya!!!

    Reputations:
    38
    Messages:
    881
    Likes Received:
    0
    Trophy Points:
    30
    Agreed. I am as confused.
     
    praneeth, Nov 28, 2007
    #3
  4. alexzeon

    alexzeon Notebook Evangelist

    Reputations:
    17
    Messages:
    358
    Likes Received:
    0
    Trophy Points:
    30
    Oh well...
    1. I had a replacement system stating that it would be shipped on Nov 23 and arrived into my hands on Nov26th
    2. On 26th I still didn't receive it. When I checked the spec through Dell.com, I found out that there is nothing like "Microsoft Windows Vista" listed on the spec, which was weird.
    3. Then I tried using the online chat and the rep told me that my replacement system contained NO OS.

    That part was the most important part. The rest can be ignored.
     
    alexzeon, Nov 28, 2007
    #4
  5. Inkjammer

    Inkjammer Notebook Deity

    Reputations:
    205
    Messages:
    717
    Likes Received:
    0
    Trophy Points:
    30
    The problem with Dell's online chat is the customer service reps just use Macros for just about all of their responses, so they're generic replies at best. They seem to out of their way to try to not answer specifics unless they have to.
     
    Inkjammer, Nov 28, 2007
    #5
  6. thnksfrthmmrs

    thnksfrthmmrs Notebook Evangelist

    Reputations:
    294
    Messages:
    644
    Likes Received:
    0
    Trophy Points:
    30
    WOW. Dell online chat is ridiculous. Don't worry. I'm sure they included Vista with your computer though...
     
    thnksfrthmmrs, Nov 28, 2007
    #6
  7. alexzeon

    alexzeon Notebook Evangelist

    Reputations:
    17
    Messages:
    358
    Likes Received:
    0
    Trophy Points:
    30
    The answer is...NO! Dell has to do the cancel-then-order cycle AGAIN...I am glad that I have the ext. # of the rep. who helped me to configure it. By finding him, not only OS is back, it is also likely that my 160GB 7200rpm HDD can become a 64GB one...
     
    alexzeon, Nov 28, 2007
    #7
  8. nizzy1115

    nizzy1115 Notebook Prophet

    Reputations:
    2,557
    Messages:
    6,682
    Likes Received:
    1
    Trophy Points:
    205
    what the heck are you talking about?
     
    nizzy1115, Nov 28, 2007
    #8
  9. alexzeon

    alexzeon Notebook Evangelist

    Reputations:
    17
    Messages:
    358
    Likes Received:
    0
    Trophy Points:
    30
    Hee...64GB Samsung SSD :D
     
    alexzeon, Nov 28, 2007
    #9
  10. alexzeon

    alexzeon Notebook Evangelist

    Reputations:
    17
    Messages:
    358
    Likes Received:
    0
    Trophy Points:
    30
    Okay, final config is OUT!
    T7500, 3GB ram, fringerprint reader, 64GB SSD ALL FOR FREE!!!

    It worths USD 3159 in total (w/out tax), and I just paid USD 1832 for my original M1210...lol!
     

    Attached Files:

    alexzeon, Nov 28, 2007
    #10
  11. n19htmare

    n19htmare Notebook Evangelist

    Reputations:
    39
    Messages:
    440
    Likes Received:
    0
    Trophy Points:
    30
    It's like two monkeys trying to speak gorilla...... neither one is making any sense but glad you got it sorted out.
     
    n19htmare, Nov 28, 2007
    #11
  12. murphy

    murphy Notebook Enthusiast

    Reputations:
    1
    Messages:
    32
    Likes Received:
    0
    Trophy Points:
    15
    when i bought my computer, i used the online chat support and requested my OS cd (which is BS that i would even have to ask for it since i did pay for it), but they didn't seem to have any problems sending it to me. Thats weird they would give you so much crap like that.
     
    murphy, Nov 29, 2007
    #12
  13. bustabo

    bustabo Notebook Enthusiast

    Reputations:
    0
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    5
    yeah i doubt it too ^^
     
    bustabo, Nov 29, 2007
    #13
  14. alexzeon

    alexzeon Notebook Evangelist

    Reputations:
    17
    Messages:
    358
    Likes Received:
    0
    Trophy Points:
    30
    It's been a looooong story while the key point was that I met a VERY NICE Dell XPS rep who wrote me a VERY NICE internal report...otherwise I also never expected to get stuff like THESE...lol
     
    alexzeon, Nov 29, 2007
    #14
  15. praneeth

    praneeth Sanath Jaya Suriya!!!

    Reputations:
    38
    Messages:
    881
    Likes Received:
    0
    Trophy Points:
    30
    wow.. those specs look impressive..

    have your rep write a VERY NICE internal report for me too ?? :)

    pls?
     
    praneeth, Nov 29, 2007
    #15
  16. leggysoe

    leggysoe Notebook Enthusiast

    Reputations:
    0
    Messages:
    32
    Likes Received:
    0
    Trophy Points:
    15
    what language are you speaking?
     
    leggysoe, Nov 29, 2007
    #16
  17. Mt9

    Mt9 Notebook Consultant

    Reputations:
    23
    Messages:
    235
    Likes Received:
    1
    Trophy Points:
    30
    alexzeon, great news. I'm happy for u. just ordered my #3 M1330 due
    to problems. did n't get any goodwill gestures--all i want is a working laptop.
     
    Mt9, Nov 29, 2007
    #17
  18. Silas Awaketh

    Silas Awaketh Notebook Deity

    Reputations:
    891
    Messages:
    1,676
    Likes Received:
    0
    Trophy Points:
    0
    What internal report? :confused:
     
    Silas Awaketh, Nov 29, 2007
    #18
  19. alexzeon

    alexzeon Notebook Evangelist

    Reputations:
    17
    Messages:
    358
    Likes Received:
    0
    Trophy Points:
    30
    leggysoe: My primary language is Chinese (Cantonese), secondary one is English, and some Japanese

    Mt9:Thx!

    Silas Awaketh: It's something written by rep about the case and kept as a record. Everytime you call Dell, rep will get the whole file to review your case history...that's what I understood...
     
    alexzeon, Nov 29, 2007
    #19
  20. sorinat

    sorinat Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    5
    well, I have used the online chat and the agent changed the shipping form 2nd day to next day without charging me...and the laptop arrived 5 days earlier than estimated...
    the 'agent' was very kind ... far far from automated responses...I am very pleased...
     
    sorinat, Nov 29, 2007
    #20