I have HAD IT with this Studio 1535

I have Vista Home Premium x64 SP1 on my Studio 1537. (and had it on my Studio 1535 too before I returned it) Both machines had the 'sticky eject button' problem but not the 'eject key not working' problem.

 

Thanks KingRaptor. Leads me to believe that it's not strictly incompatibility with a 64-bit Windows environment, but possibly something in the hardware that's different between a 1535 and 1537...that pretty much leaves the motherboard.

 

Take note that kingraptor also had a 1535 with x64 and didn't have the eject not working problem. There are possibilities for both hard and software issues that could cause the problem. I do not believe Dells BS about the 1535 having incompatible x64 drivers. I just hope someone finds a resolution and fast.

 

I'm with you on that one...it's not likely to be a software incompatibility. There's not very much software interaction between the touch button and the DVD drive, otherwise you wouldn't be able to eject from BIOS or Linux or during a boot from a CD.

 

I'm running a 1537 with Vista 32 and have the same problems.

The plot thickens!

 

Lol. Indeed it does. Wow. I thought this was exclusive to 64-bit setups.

 

I have a brand new 1537 with the "eject problem". Guys, I reinstalled a clean installation of Vista Business x64 and now I can't find the quickset anywhere, since the setup that came on the cd's is for 32-bit and it won't install on this system. And if I want to install the Quickset I had with my old 1535 (which has Studio 1535, 1536 and 1735) it says this 1537 is not a supported system. You mind uploading quickset x64 somewhere for me (1537)?

 

Isn't it available on the Dell "drivers and downloads" page?

 

http://support.dell.com/support/dow...1&impid=-1&formatcnt=1&libid=25&fileid=271614

 

that's just an update

 

I believe it's an application....not an update. May want to check it again.

 

-this is not a supported system

 

Dell Quickset is not the problem. Thanks for trying.

 

You mean your eject button doesn't function at all? Thick plot indeed!

When you say "eject problem", do you mean the sticking on startup, or does the button not work at all?

 

He was looking for the Quickset application. If you know what the problem is I'm sure he'd like to hear, as would the rest of us.

 

If you mean the eject button on the capacitive pad, it does not function during that certain time period after boot up and the eject light is illuminated during this time as well.

 

There ya go, no need to get rude.

 

Did you read the rest of his post? He's looking for the Quickset App, not a solution for the eject problem in that post.

 

You asked what the problem was, not the solution for it. Anyways, off topic. The link you posted didn't work. Try dealing with that as this nonsense doesn't get us anywhere.

 

Yes, I asked if you knew the problem as to why he couldn't get the quickset to load. Thanks for trying...

The link works for me.

 

You actually asked what the problem was, which could refer to the eject problem also, hence my response.

The Quickset software says it's incomaptible, he posted this on the previous page.

 

You need to re-read the posts and you'll see that you chimed in for no reason.

1. The guy was looking for Quickset for a 64 bit system.
2. I responded with a link to Dell's website.
3. You post that Quickset isn't the problem (which we already know) which wasn't what the guy was looking for anyway (see #1).

Get it now?

 

If you want to get technical, you and the other guy hijacked this thread. Mastershroom and I have installed Quickset and that has nothing to do with the eject problems. Start a new thread for your quickset adventures and leave this for those who have any solutions to the eject button problems. I am not going to continually argue with you, this is a forum for the community, a lot of people read these topics, as you can see. It's not all about being right. Let it go.

 

Calm down, kids. Play nice.

Big D, the eject issue John and I are experiencing is an entirely different thing. Virtually every Studio 15 in the known universe has the problem with the button staying lit and not responding for a few minutes on bootup. Our problem is that even after the button stops sticking like that, it will suddenly cease to function when pressed. The button lights up, but does not eject the drive. The other touch buttons work normally.

Rafucho, here is the 64-bit Vista download for QuickSet for the Studio 1537:

http://support.dell.com/support/dow...1&impid=-1&formatcnt=1&libid=25&fileid=271614

 

Gotcha. There was some chatter about the sticky eject button and that's what I was responding to. I haven't experienced the dead eject button issue with my 1537....just the spasming eject problem after boot.

Hey, that link looks exactly like the one I posted. I was told it wasn't the problem. Someone should tell the fella looking for the app.....

 

Curious indeed.

So, still no reported cases of a dead eject button on a 1537.

 

Yes Big D, I am sorry. Rafucho stated that he had the eject problem then immediately went onto talk about Quickset, I thought he was trying to relate the two.

If it does turn out that the 1537 does not have the problem we are facing, I am dumping this 1535 motherboard and getting the 1537. Enough said.

For the record:

I tried downgrading to BIOS versions A02, A03, (where is A04?) and A05. A02 and A03 wouldn't stop ejecting once I pressed either of the buttons, (LOL.) A05 turned up the same non-functioning results. I also tried using the Thorough Boot option in the BIOS and that didn't resolve anything. I am trying anything I can possibly think of, it doesn't look good.

 

Yeah, I've done some toying around with BIOS options as well, although I haven't tried using previous versions.

If you do end up getting a 1537 motherboard, you'll have the whole lineup!

 

Hahaha! The AMD one was the motherboard with no problems, it was also the suckiest in terms of graphics and processing power. Go figure.

 

Mastershroom: something interesting
my DVD is fine, but i noticed after I already burn DVD with standard vista program, my ejection button not respond as well.I hit it, it light es up, but nothing.
After i manually hit "Eject in Explorer options, windows give me some sort of message "Finishing your disk to be complete ejected" oh some sort of...
Anyway in my case: after the DVD is complete burned by Windows, seems Windows still has unfinished work/something to deal with it and block the eject button.
Please note: in standard case just play some DVD the ejection button works property

 

wow guys, wait, I've been away for about 12 hours, and here you are talking about me... Well, the problem I have seems to be disappearing. The old 1535 didn't eject under any circumstances with the eject button. Only with right-click on the windows explorer. The new 1537 does eject fine. But still has the problem that the eject button lit up on a cold boot and it ejects 3-4 times (after this, the touch panel is 100% functional)..
The Quickset question: I was looking for a solution to install Quickset on the reformatted 1537, I got the "This is not a supported system" message with the link that was posted for me here. I'll try with Mastershroom's link.

 

R196548 - Dell Quickset x64 for 1537 won't install on my system!!! , well this is offtopic, so I'll take this problem somewhere else.

 

That is pretty odd.

So, you're saying that when you had the 1535 with 64-bit Vista, the eject button would light up but not eject?

 

yeah... that was the main problem, I had to eject always on the explorer!
now it does work.... the 1537 is definitely better

 

That definitely goes along with JohnByeBye's theory that it's related to some sort of incompatibility between 64-bit Vista and the 1535 motherboard.

John, get in here!

 

Yeah, I think so too, does your eject button work under Vista 32-bit?

 

shroom's statement on software compatibility with hardware <--- True.

The 'not ejecting at all' problem might actually be software related. I know on my old XP desktop, if the drive is in the middle of reading/writing to a disc, it won't eject no matter how many times you press the little button on the drive. The only way to eject the CD is to stop the read/write process via software and then eject through software.

Hope this helps...

just doing my part to thicken the already thick plot

 

reformat will begin in 15min

 

FWIW,

My eject button works with the 32 bit. (1537)

I formatted the HD after taking it out of shipping box as I always do with a new PC to get rid of the pre-loaded garbage.

 

Well, that's good and bad. Lol. The good: It doesn't require a new motherboard. If I can figure out what program or driver is causing the problem, then we'll be set. The bad: I wish it were a hardware issue. LOL. It's so much easier to say that it's the motherbaord and be done with it rather than having to search through hundreds of programs and drivers.

My eject button worked just fine under Vista-32 bit. I don't want to go back to Vista 32-bit unless I absolutely have to, to fix this problem. I am liking 64-bit.

Thanks for the info, any help is appreciated.

A few more tidbits:

I logged into safe mode for the sake of troubleshooting and I did not have any eject problems. Shroom if you have time, log into safe mode and see if you get the same result, you can also log into safe mode with networking if you cannot live without the internet.

I looked through the Event Viewer, under system there were just a few "The ati----- driver did not load properly." Most likely due to it being Mobility Modded.

However, I looked under application and I noticed this error, which seemed to be concurrent to the times that I logged onto Windows and had the eject problem. Shroom, check your event viewer under application for this error and let me know what you turn up, thanks.

 

It's the damnedest thing. The button has not stopped functioning all day today or yesterday, despite several reboots and sleeps. I am just completely stumped.

I just looked through the Event viewer in the Application category...I have a few of those WMI Error 10's, but they don't necessarily correspond to eject button failures. Some of these errors occurred today and yesterday, when I haven't had an eject issue so far...not even a sticky button on cold boot!

This just gets more and more confusing. 5 minutes after the tech replaced my panel and DVD drive, the button stops working once I log into Windows. Now that I have a replacement motherboard on the way, I haven't had a single failure in a day and a half!

And I am also very reluctant to go back to Vista 32-bit just to put an end to this. I have 4GB of RAM, and I prefer to use all of them.

So, it seems so far that 1535 + Vista x64 combinations are the only ones affected by this...1537 + Vista x64 seems to have no trouble, as does 1535 + Vista x86, even though my 1535 + x64 has been behaving very well lately.

Ah well. I'm going to wait for this motherboard replacement to make any further assumptions, and see if it's a 1535 or 1537 board.

 

I would suggest getting the hinge panel itself replaced. I did that and I never had a Media Button problem again.

I'll list the problems I use to have:

On startup, the volume up button would become stuck "on" and the computer would make a loud beeping noise for several minutes.

After getting to the desktop, none of the media buttons would work for 5 minutes.

The eject button got stuck or just wouldn't work altogether.

 

It's just weird that you mention your eject is working fine, because at the moment mine also is working without fail. It's so confusing and weird, right now I don't even want to turn the computer off. At this point I wish there were a list of the drivers or services that did not load at startup, it might prove useful. Let us know how the new motherboard goes. Right now I am looking into an AMD board so I can have both Intel and AMD. Dell wants $450 for a new one. My friend obviously won't be buying it anytime soon. If I can find someone who is willing to trade an Intel board for the AMD then i'll be set. The 1535 boards are so cheap that I could just buy another one, lol.

 

Guys, I have a thought. Both of your ejects are working fine today. Is it any coincidence that today is the warmest day of the year so far? At least, in my area, it is. Are you both perhaps in areas where its very warm today, and do you perhaps have your houses/apartments/dorms open?

I'm just thinking outloud here. Trying to brainstorm any possible ideas that could get you closer to a solution for your issues.

Just my .02...
--Eric

 

Hahaha. I wish that were true. Where I am it is in the 60's at the moment. Yesterday it was 74 and the week prior it was in the high 80's.

 

Already tried that...I'm on my fourth hinge panel.

What JohnByeBye and I are talking about is a slightly different issue, which seems to go much deeper than just the media panel.

Haha, I don't blame you for being paranoid. Maybe I should start checking to see if any of my programs cause any interference...I generally run a pretty minimalist setup, but I do have a couple things always on, like Avast.

 

An interesting theory. It's 85 right now here in Ohio, and it was pretty close yesterday too. Until then it had been pretty chilly. Although I primarily use this indoors, where the temperature is relatively constant anyway.

It is a logical theory, though. I know temperatures tend to play hell with my car electronics. I park outside, and when it's really cold, my electric locks, window controls, and stereo have minds of their own.

 

Damn...well, Mastershroom, may I suggest you use your laptop as a paper weight? Lol. I really don't know then.

 

hehe, well darn, the temp idea was just a thought. Back to the drawing board

Just my .02...
--Eric

 

What's the humidity level???


Edit: sorry, I wanted to had some laughs for everyone...