The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    I need help fast

    Discussion in 'Dell' started by Arebus, Sep 11, 2007.

  1. Arebus

    Arebus Notebook Guru

    Reputations:
    6
    Messages:
    63
    Likes Received:
    0
    Trophy Points:
    15
    I tried to issue a refund for my Dell Vostro 1500 last night and after 40 minutes of hell they told me they would have to issue a restocking fee. This was complete bull.

    I am going to call back now because I received an email from Dell Small Business with an ad saying the Vostros have a 30 day money bakc guarantee with no restocking fee.

    Does anyone have a link on the Dell site or any other way I can state my case to Dell to get out of the restocking fee?

    Thanks
     
    Arebus, Sep 11, 2007
    #1
  2. BertieW

    BertieW Notebook Consultant

    Reputations:
    8
    Messages:
    182
    Likes Received:
    0
    Trophy Points:
    30
    That email should do it, shouldn't it?
     
    BertieW, Sep 11, 2007
    #2
  3. Devedander

    Devedander Notebook Evangelist

    Reputations:
    12
    Messages:
    383
    Likes Received:
    0
    Trophy Points:
    30
    Yeah, quote the mail, or just call up and pretend to be a new customer, ask about it, then when told there is no restock fee roll into "then please look at order such and such and fix it for me".
     
    Devedander, Sep 11, 2007
    #3
  4. Arebus

    Arebus Notebook Guru

    Reputations:
    6
    Messages:
    63
    Likes Received:
    0
    Trophy Points:
    15
    Well I talked to Dell for a long ass time and finally got the return finalized. He claimed to me that his coworker made "a serious error" in giving me the restocking fee. I am hoping all the problems are resolved now. He gave me his extension and all that stuff and email.

    I'll let you guys know how it goes. If you are trying to make a return and you are getting charged a restocking fee (for Vostro) make sure you don't pay it.
     
    Arebus, Sep 11, 2007
    #4