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    I need help on the laptop i just got

    Discussion in 'Dell' started by Jamie, Apr 27, 2006.

  1. Jamie

    Jamie Notebook Consultant

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    i just recieved my dell XPS M170 and there is a 1/2 scratch on the upper left corner of the screen. I dont know if dell will do a return because i bought it off ebay. i have emailed the person i bought it from and he hasnt replied yet. It was never opened until i just did so i know that he didnt somehow do it. Any advice will help, anything.
    Thanks
     
    Jamie, Apr 27, 2006
    #1
  2. JohnnyR

    JohnnyR Notebook Geek

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    The problem with this situation is I dont know if Dell warranties will trasfer to new owners. You will need to find that out. As long as the laptop is not more then a year old (aka 1yr warranty) You should be able to get it replaced, given that the warranty Is transferable to you.
     
    JohnnyR, Apr 27, 2006
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  3. nickspohn

    nickspohn Notebook Virtuoso NBR Reviewer

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    thats the chances when you buy from ebay, even though it wasnt open, you might not be able to contact Dell for it.

    If it has been within 21 days of the person that bought it, and then sold it to you, then you will be able to refund it im sure of.

    If not, you can contact Dell, and im sure they will send a replacement out
     
    nickspohn, Apr 27, 2006
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  4. drumfu

    drumfu super modfu

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    the warranty should be trasnferable as long as the seller is following dell's guidelines by not selling you a new computer.

    just call Dell with the Service Tag and they should get you going. you may need the Seller to talk to Dell as well.
     
    drumfu, Apr 27, 2006
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  5. Jamie

    Jamie Notebook Consultant

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    thanks for your replies, i took care of everything and dell is going to replace the screen. i just had to give them the name of the previous owner to register the laptop under my name. thanks again.
     
    Jamie, Apr 27, 2006
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  6. JoyRider

    JoyRider Notebook Enthusiast

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    Wish you luck. If the scratch was caused by the previous owner. Dell will not honor the warranty.
     
    JoyRider, Apr 27, 2006
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  7. Jamie

    Jamie Notebook Consultant

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    oh i know. he hadent even opened the box. so its good.
     
    Jamie, Apr 27, 2006
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