I officially hate dell support | NotebookReview

Dreon Notebook Guru

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Ok, so my laptop came, as soon as I turn it on, the LCD display is distorted. All the colors were messed up. So, I called in, and they sent a repair man the next day, he replaced it, but when he replaced it, he broke the touch media buttons. And on the bottom of the LCD, where it says "dell", is starting to peel off since the repair, as well as the back where it says "xps". Both areas are noticably bulging, and need to be glued back down or something... Also, my caps lock button is sitting shallower that the rest of the keys. Not really an issue, as it still works, but I mean... for $2,000 everything should be flawless!

P.s. I'm not sure if its me or the computer, but I can't get the figerprint scanner to work for the life of me, it ALWAYS says "bad quality", or "too short" whenever I try to use it, I've never gotten a good read. But I always get a good read on my dad's 3 year old laptop.

Dreon, Jul 10, 2008

#1

Polarix Notebook Evangelist

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Dreon said: ↑

Ok, so my laptop came, as soon as I turn it on, the LCD display is distorted. All the colors were messed up. So, I called in, and they sent a repair man the next day, he replaced it, but when he replaced it, he broke the touch media buttons. And on the bottom of the LCD, where it says "dell", is starting to peel off since the repair, as well as the back where it says "xps". Both areas are noticably bulging, and need to be glued back down or something... Also, my caps lock button is sitting shallower that the rest of the keys. Not really an issue, as it still works, but I mean... for $2,000 everything should be flawless!

P.s. I'm not sure if its me or the computer, but I can't get the figerprint scanner to work for the life of me, it ALWAYS says "bad quality", or "too short" whenever I try to use it, I've never gotten a good read. But I always get a good read on my dad's 3 year old laptop.

Click to expand...

Definitely call them back, and just ask for a replacement laptop because everything is going wrong on it.

Also, I can't get my fingerprint reader to work for the life of me either. It's always "bad quality" even though I don't have any cuts on my finger, and I'm doing it just like it says. I swear, I've spent like 30 minutes trying it.

Polarix, Jul 10, 2008

#2

philly Dog Notebook Consultant

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Dreon said: ↑

Ok, so my laptop came, as soon as I turn it on, the LCD display is distorted. All the colors were messed up. So, I called in, and they sent a repair man the next day, he replaced it, but when he replaced it, he broke the touch media buttons. And on the bottom of the LCD, where it says "dell", is starting to peel off since the repair, as well as the back where it says "xps". Both areas are noticably bulging, and need to be glued back down or something... Also, my caps lock button is sitting shallower that the rest of the keys. Not really an issue, as it still works, but I mean... for $2,000 everything should be flawless!

P.s. I'm not sure if its me or the computer, but I can't get the figerprint scanner to work for the life of me, it ALWAYS says "bad quality", or "too short" whenever I try to use it, I've never gotten a good read. But I always get a good read on my dad's 3 year old laptop.[/QUOTE

Return that puppy and get a new one. You`re right to expect better for 2 grand. There's always lemons around, just get it replaced.

Click to expand...

philly Dog, Jul 10, 2008

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thekooler Notebook Consultant

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Dreon said: ↑

Ok, so my laptop came, as soon as I turn it on, the LCD display is distorted. All the colors were messed up. So, I called in, and they sent a repair man the next day, he replaced it, but when he replaced it, he broke the touch media buttons. And on the bottom of the LCD, where it says "dell", is starting to peel off since the repair, as well as the back where it says "xps". Both areas are noticably bulging, and need to be glued back down or something... Also, my caps lock button is sitting shallower that the rest of the keys. Not really an issue, as it still works, but I mean... for $2,000 everything should be flawless!

P.s. I'm not sure if its me or the computer, but I can't get the figerprint scanner to work for the life of me, it ALWAYS says "bad quality", or "too short" whenever I try to use it, I've never gotten a good read. But I always get a good read on my dad's 3 year old laptop.

Click to expand...

As they said! Return it soon and get it replaced. As for the fingerprint scanner. I have trouble with it also. It doesn't work if my finger's wet or if I don't push with some pressure. There is a tutorial where you can practice until you get it right. Hope it all works out.

thekooler, Jul 10, 2008

#4

Rodster Merica

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I echo the sentiments of others and say, call Dell and return it. Go back to the website and order another one. As others have mentioned for 2 grand it should be flawless. Besides the XPS line has been Dell's consumer flagship line. You should expect more for 2K.

Rodster, Jul 10, 2008

#5