I regret letting the technician opened my M1330

It was fine at the beginning...but as he opened my laptop, he started saying that M1330 was the most trouble one blah blah blah...after removing the motherboard, we found out that the replacement part that he brought with him was not the correct one so I asked him to put the original one back into the M1330.
When he reassembled my M1330, he somehow forced the palmrest go back to its position. As a result, now the feeling of the right bottom corner of the keyboard becomes very weird. Now it seems that there is a gap between the keyboard and the metal plate so that when I press "enter", "shift" keys, the keyboard just "collapses" and made an uncomfortable noice...

I'm thinking about after the tech came back on Mon/Tue and replaced the correct mobo, if the keyboard problem still exists, I will jsut call Dell customer care and ask for another replacement. What do you guys think?

 

I totally agree. Also tell them that the technician was saying bad things about 1330

 

If they keyboard on structure underneath was damange by the technician. Bet your life I would get it replace and let Dell know what I thought about their tech. I've never had an experience quite like that with a Dell onsite tech though. The worst if got was when my sounds stopped working on my old Inspiron 6000D. The tech decided to try replacing the speakers when I knew the problem was the motherboard. The second time around he did replace the mother board and everything was peachy.

 

Just a FYI, the techs that dell sends out are 3rd party so they don't actually work for Dell. They're contracted. That is more than likely why he felt comfortable enough to say what he did about the m1330.

 

These techs that Dell sends out (3rd party) are pretty bad when it comes to handling the unit they are working.

They're usually very rough with and use excessive force most of the time.

I had one come replaced the LCD screen. This idiot of a tech used tools bought for a 99cent store or something and pretty much stripped the screws.
Then to pry apart the bezel, he just shove a metal flathead in between and started prying. Which put dents in the bezel.
after replacing the screen, he does a half arse job putting together. Doesn't line up the wires in their grooves so u dont get an even fitting. needless to say, i got a replacement.

I despise Dell TEchs. So i signed up for their DCSE site and I just tell em I'm a member and I can do the repair myself (which I can as i've taken my laptop apart down to the core).

 

Oh well, just let me see what I'll get tomorrow...If I don't satisfy, I must call Dell :-/

Thanks everyone btw

 

The problem most techs have with the M1330 relates to its design. 70-80 percent of all laptops have very similar interior dynamics making it very easy to assemble and dissassemble. The replacement of parts could be done by most Grade 6 students.

Dells intention was originally to have adequate training for techs because of the change in interior structure. This didnt occur and resulted in the Tech manual that many of us have a copy of.

Now, couple that with the fact that most techs like to time themselves and their work and you have exactly the situation here...a tech believing it should fit like all others when, it is now different.

A simple example is the way the RAM cover clicks into the case and is not just screwed in.

So there we have it...

 

I totally agree with your first part. That's what he said.
You know what, he did the cover well, BUT HE TOOK ONE OF THE SCREWS AWAY THINKING THAT WAS AN EXTRA ONE...When I discovered that, I called him immediately. Luckily he was still keeping it and I may get it back tomorrow...

 

This is why I just immediately explain my problem, request my parts needed to resolve, if not possible, ask clearance from management/supervisor.

I suggest and encourage everyone get comfortable doing this, because regardless, all techs are careless with machines. They figure "damn great another computer, I'm sick of this.." then just do it in a lazy sloppy fashion, no passion for it or nothing. That, or there punching a stop watch..

Likely, 40% of the m1330's issues, likely come from being visited by ignorant and careless techs. If the problems don't improve, they worsen when the tech arrives.

Don't worry, your not the first one to have troubles with techs eff'n up there stuff. But I feel your pain.. Trust me I do.. I've witnessed my old baby being at the bottom of a computer dog pile (like a football game) on a office chair.

 

search the forum for the m1330 service manual - they are very handy and i suggest you study them carefully before you let anyone (even those technicians) near this reasonably expensive item

 

sigh...once again thx everyone.

The only sad part is that I really wish this one is my last replacement...now it just seems that it is just another dream...

 

If anyone is unaware, you can call Dell and have them deliver ANY replacement part. if you are computer savy, you can do the repair yourseld while they assist by phone and its all above board.

 

Same here...first the tech came with a wrong mother board and she couldn't put the media panel back correctly. The speakers and the bluetooth didn't work after she put the old board back on. I ended up fixing it. The 2nd visit, I told her what she did wrong and she perfectly put everthing back perfectly with less time than the first visit.

 

That's what exactly happened today! Okay, now I decided to stick with this one cox I just don't want to take the risk of getting another replacement.

Once again, thx guys! m(_ _)m