I thought dell business was better than this....

Bullet points...

• Bought m6600 from the outlet, good experience(paid for accidental coverage)
• arrived, It looks like there was a window screen over the monitor...
• dell ships new mobo+screen+etc
• arrives friday, dell tech doesn't pick it up or call
• dell tech says he called on his notes to dell
• he is an hour late for a 9am appointment.
• he takes 2hrs 30min to swap a mobo/screen
• 15min after he leaves the fans kick on and...
• they make this horrible pulsating noise as they try to spin fast/slow
• screen has dead pixels
• screen still looks like there's a window screen over it
• Had to dissasemble the top 1/2 of the laptop to get all of the cords seated and try to fix the fan.
• Dell wants me to wast another 8hrs of my time to deal with the tech replacing the mobo/screen again without any compensation.

WWNBR do?

 

Return it for a refund or demand a brand-new replacement with the same specs and an upgraded warranty.

 

If I return it there is nothing close to the preformance/price that I got it for...

i5 + ati6970 + 3 year accidental for $1200...



EDIT: I tried to get them to upgrade to the 1080 screen without luck...

Is the phone support better? I've been using the chat/email support...

 

Thats why you would demand a replacement, they would build you a fresh system with better/equal parts. That chat isnt a option for me however @dellcares on twitter have always helped me however if you have next business day warranty you will be waiting at least a day for a reply then by the time they have your number/address it will be easily two days after you first reached out for help. Give the phone support a call and see what they say relating to your demand for a replacement its more likely they will be able to upgrade your screen for you in a new build.

 

Give them a few chances and once they have failed a few times you can probably get escalated to someone who can actually fix the problem.

I know that sounds like a major pain and it is but it paid off for me.

Also if you do opt for another technician to come out (I normally get them to let me change things myself but again that takes time.) make sure to boot it up and run it through the paces while the tech waits to make sure it works.

Also you might try http://forum.notebookreview.com/dell/647513-mourin-dell-outreach.html

 

@ whitrzac, I'm sorry for the delay and inconvenience you've experienced. If you PM me your account information, I'll try my best to amend this issue.

Thanks,
Mourin