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    I want a replacement.

    Discussion in 'Dell' started by xTaill22x, Apr 23, 2010.

  1. xTaill22x

    xTaill22x Notebook Guru

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    Soo, it's been about 14 months since I purchased my XPS m1530. It was great at first. Worked wonderfully. Then, all of a sudden bad things started to happen. My computer no longer charges. My battery is stuck on 0% and when I unplug the AC adapter, it immediately dies. I've spoken to customer support and they had no idea. They suggest I get a new AC adapter and battery. I've received 2 new AC adapters and 2 new batteries. No difference with any of them. I've reinstalled my operating system, 3 times. Even bought a new one. Looked everywhere on the internet for a fix. None. I'm growing sick of this. I believe I had a one year warranty, but that ended 2 months ago. I want a replacement, but I don't want to be given a lower spec laptop. I paid $1500 for this thing. I could get an equivalent Macbook Pro for even cheaper. Is is possible to get a replacement? Or even a refund? I'm sick of Dell and will definitely not purchase from them again.
     
    xTaill22x, Apr 23, 2010
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  2. sk2609

    sk2609 Notebook Consultant

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    Hmm, I'm sorry to hear what's happening with your XPS m1530. My brother has it (with 2-yr warranty, which is ending this September), and he's had quite a few problems with it as well.

    I don't think you can get a replacement after the warranty period is over, though. How about buying a netbook to carry around, and using your troubled laptop as a desktop replacement, so you won't have to charge?
     
    sk2609, Apr 24, 2010
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  3. chevychic55

    chevychic55 Notebook Consultant

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    If you can prove that your issues are unresolved from the times that you did use your warranty, then I think you have grounds for a replacement.
     
    chevychic55, Apr 24, 2010
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  4. Raether916

    Raether916 Notebook Consultant

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    You need a motherboard- the problem is that the bios is not detecting the AC adaptor. when this happens your Battery will not charge to prevent damage from an AC with the wrong voltage..
     
    Raether916, Apr 25, 2010
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  5. ChetanG

    ChetanG Notebook Enthusiast

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    Hey xTaill22x,
    Really looks like it is a motherboard problem.
    Many times a brown-out or other voltage related problems from your electrical provider is the cause of your inverter/battery/no charging problem.

    The contact on the motherboard where the inverter connects and splits off to input from the battery is where it damaged the motherboard.
    I've seen this very situation in quite a number of laptops through the years, while traveling around the world.

    You need a quality voltage-switching UPS to stop these type of electrical problems from occuring. :cool:
     
    ChetanG, Apr 25, 2010
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  6. Greg

    Greg Notebook Nobel Laureate

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    Hate to say this, but Dell is going to only see that you are reporting a problem with a laptop that no longer has a warranty.
     
    Greg, Apr 25, 2010
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