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    I was charged for the Express Upgrade!

    Discussion in 'Dell' started by Slufa111, Feb 23, 2007.

  1. Slufa111

    Slufa111 Notebook Geek

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    Whats up with that? I was charged 10.50 for the upgrade and I was billed. I know this because I work at Citizens Bank and I called the back room to see what the random 10.50 purchase was and it was labelled "Dell/Vista Upgrade."

    Either they are shipping now or they are using our cards fraudulently. I am still in the pending stage. I was told they would not charge until after they are shipped.
     
    Slufa111, Feb 23, 2007
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  2. BHD

    BHD Notebook Deity

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    if you filled out an app and agreed for vista upgrade redemption then there's nothing wrong with dell charging you for shipping. i'm surprised you haven't paid for the shipping immediately upon request.
     
    BHD, Feb 23, 2007
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  3. Slufa111

    Slufa111 Notebook Geek

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    I applied for the Express upgrade in late November......

    I talked to 3 different dell reps and they all said I would NOT be charged for shipping until it was shipped.
     
    Slufa111, Feb 23, 2007
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  4. BHD

    BHD Notebook Deity

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    then it's probably shipped out from dell. lucky you, mine arrives in april.
     
    BHD, Feb 23, 2007
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  5. Gautam

    Gautam election 2008 NBR Reviewer

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    I believe that you paying the shipping cost is part of the Express Upgrade policy.
     
    Gautam, Feb 23, 2007
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  6. Slufa111

    Slufa111 Notebook Geek

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    I am aware of the policy. I agreed to pay it however why is my card being charged when there is no shipped status or tracking number.

    i advise others to look at your bank account
     
    Slufa111, Feb 23, 2007
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  7. Iceman0124

    Iceman0124 More news from nowhere

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    With the scale of this operation, and the fact that another company is handling the program, the status page probably isnt a high priority, the fact that you were charged more than likely means its on the way. I wouldnt worry about it.
     
    Iceman0124, Feb 23, 2007
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  8. hf1111

    hf1111 Notebook Enthusiast

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    Wow, you were right, just check my online statement and theres an unknown $10.50 charge, this is a good sign.....i hope
     
    hf1111, Feb 24, 2007
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  9. Slufa111

    Slufa111 Notebook Geek

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    Good news!
     
    Slufa111, Feb 24, 2007
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  10. Matsu

    Matsu Notebook Consultant

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    nice to hear that dell possibly is starting to ship the DVDs. hope mines arrives soon. =D
     
    Matsu, Feb 24, 2007
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  11. Slufa111

    Slufa111 Notebook Geek

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    They are officially shipping! I just got this email from DHL last night.


    DHL EXPRESS
    SHIPMENT NOTIFICATION

    The following 1 piece(s) have been sent by FULLFILLMENT CENTER of DELL VISTA via DHL Express on February 23, 2007 using Waybill 803877*****.
     
    Slufa111, Feb 25, 2007
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