In reply to the post making fun of people who worry about grainy screens

well after reading all these forums and findind about the screen issue a day after i ordered my one. i asked about it here but i was made to look like a fool for asking about it.

i would just like to say it does pay off to worry about it because i called dell and demanded that my new laptop must have the LG screen when it comes. the rep said he could not say for sure if i will get it. i demanded that he put a not on my order saying i want an lg screen. he said he had to talk to his boss. he then came back online saying he cant put that not. i asked to speak to his boss then he put me on hold again. a few min later he came back on the phone and said he will put the note but there was no way to be sure that i would get it. then i asked him for the nuber of the recorded call and his name which he gave me.

my laptop just came today and guess what. It has a perfect LG screen



so my advice is if you are worried about your screen call in and do what i did. dont listen to the noob from the other post who says stop worrying until it comes, that makes no sense. its just gonna put you though more stress if it comes with a bad screen.

 

It's luck of the draw....you "demanding" had absolutely NOTHING to do with it.

You just got lucky and got the LG screen. There is no way for Dell to "put" a note so the build house can see that "note".

Zfactor went through 4 or 5 replacements, he was GUARANTEED an LG screen, Dell reps swore UP and DOWN and he ended up with a NON-LG screen.
Sorry to burst your bubble, but it wasn't because of your "demands" that you got LG, trust me.

Congrats though.

 

It's was luck man. Gratz anyways.

 

You seem to have mistaken the 'New Thread' button with the 'Post Reply' button.

 

lol.. you lost all credibility as soon as you said 'noob'...

 

man i spoke with escalation dept and also a dell exectutive from the top office's there is no WAY PERIOD they can get you a specific screen on your order. this came from dell top dog's in the executive office. i was PROMISED 4 TIMES a lg screen i acctually had recorded phone conversations (i told them i was recording the phone call and they said that was fine), i spoke with chris from escalations he also promised me a lg screen.... i was promised this from a supervisor etc etc etc.. you simply got lucky. i even spoke on the phone with a rep from these boards he also told me they cannot pick a specific screen on the "backend". some people had legit issues. i know i sure as hell did. my sager came with a lg the first shot. just so you know i agree with what you said about people that tell people to chill out. if they didnt get a bad screen then they dont know. i would never tell someone that. and fyi i spent prob over 10-12 hours in total on the phone with dell maybe even longer. and no go on the dell .. first was a cpt awesome awesome color no grain HORRIBLE LIGHT BLEEDING I ALMOST COULD NOT SEE THE TASK BAR it was that bad.. the task bar was almost white in color yes that bad.. loved the rest of the screen though by far HAD THE BEST COLORS I EVER SAW SO FAR ON A LAPTOP SCREEN.. i wish to god it didnt have the light bleed imo it was the perfect screen minus that. then i got a auo no a hint of grain but the colors were terrible i simply could not make the whites white. they were actually yellow. and i mean yellow. blues were almost green terrible.. but i have to say the auo was by far the best screen with viewing angles i ever saw..

the other three i got were all sec3350 every single one was exactly the same GRAINY AS ALL HELL... i saw the lplf300 my sister and brother in law got and it simply BLEW AWAY the sec screen no questions asked it was THAT MUCH BETTER...

 

I read the forums, I had the fear, but I held my tongue.

I received my baby yesterday, and a SEC I have, but a 3258 it be, and the IQ is perfection. My CRT isn't this sharp. It feels as though someone is imprinting every lightwave into my eyeballs with a razorblade.

As mentioned, luck of the draw.

 

i have seen the sec 3258 it is FAR BETTER than the sec3350 no comparison just fyi...

 

is dell still putting out grainy screens? i though they might have this fixed by now... i hope they have!

 

yes they are still sending out the sec3350. i know someone that just got one.. they are pissed

 

Tell him to stomp the laptop into pieces then send it back.. lol Maybe those techs will figure it out..

Kinda hard to go through an entire companies inventory and rid of a particular component. Give it time..

If everyone feels so strong of the situation, go down and volunteer some time sorting through X# of ship cargo containers for these "sec3350" screens...

 

sure. where do i sign up? hahaha...

actually, this would be impossible, because dell does not hold inventory for their new laptops. they order and assemble everything within only a few days of time. so- this means they are still ordering grainy displays.

if dell truly intended to solve the problem, they could just stop ordering the crappy screens. blam. problem solved. in like a week they would be finished with all of the grainy screens and they could move on.

why haven't they done this? i imagine the garbage LCDs are bargain priced, maybe? dell has done nothing to solve this problem, and they are well aware of it. ask mikey dell, he even has a post on it.

http://www.dellcommunity.com/supportforums/board/message?board.id=insp_video&thread.id=167802

from mike's post:

Although not a defect, our customer feedback and concern around this phenomenon has led Dell to acquire a unique, first of its kind method for measuring the “glint” and is in the process of implementing it into our product design cycle.

dell is coming with a first of its kind method to detect grainy screens, and it is not a defect? what a crock. everyone knows which screens are generally bad, and which are generally good. how about not purchasing the screens we all know are bad? duh. dell can eat it.

 

I got mine with an AUO screen and I do not notice any noticeable defects in it either.... May be if you keenly look into the screen wanting to notice some grainness you may notice it otherwise nothing....

 

17" diagonal widescreen XGA+ display with 1440x900 resolution
Does this screen have problems?

 

This is exactly the problem. There have been so many threads about this that now people are going out of their way to find something wrong with their screens, even if there isn't.

People are seeing what they want to see.....and right now, it's grainy screens.

 

Just came here to say it was luck, but it was already said a few times.
You can't really make the dude at malasya who is building your laptop place the lcd you want by telling some 'boss' in usa about it.

 

OMG! You're screwed big time!!

Thank God! I have SEC3258 as well, and I thought it was my n00bishness that I could not find out any grains/bleeds, and found it to be perfect, with amazing viewing angles! Now I have assurance that it is great!

My other DELL laptop though has it, but I am not complaining because of some reason!

 

So you're making fun of me now?

 

it is so true that people that don't know enough about LCDs are sticking their noses to their screens to find something wrong. i have said it before and i'll say it again.

if you truly have a grainy screen, it will be totally obvious from arm's length or greater. if you have to get a noselength from the screen to see a problem- you probably don't have one.

 

That argument is a double edged sword though... if people DONT check closely for issues then there is no way the issue will ever be resolved as Dell is not going to change if they don't get complaints.

I can't count the number of times I have come across someone who has a tech device that doesn't perform right and when I point it out they just say 'oh really? I thought it was normal".

Case in point, one guy I know has a Garmin GPS thing for his car, the antenna doesn't work so it never knows where he is. He just types in his nearest cross street and the destination and pushes a button every time he hits a turn to get the next direction. Basically uses it as a portable mapquest.

He had no idea something was wrong.

Of course this a very extreme incident and was isolated, but imagine if Garmin cheaped out on antennas and 90% of their units performed this way. If people who don't know about technology (which is a surprisingly large amount) aren't told where and how to look we very much run the risk of the few of us who do know being lost in the crowd of those who silently accept.

I mean if no one tells noobs how to recognize a poor quality LCD then 90% of LCDs could be crap but the numbers would (truthfully) say "only 5% of owners have expressed concern with potentially poor quality LCDs which is completely within the acceptable norm". Bam, nothing will be done to fix it and now the bar is moved down and we can expect nothing but crappy screens as the norm from now on.

I am not saying that panic doesn't drive people to see problems that aren't there, but I don't think keeping people in the dark is good either.

 

Actually, this is not "exactly the problem". The problem is Dell using crappy screens. You have to see a grainy screen and a good screen side-by-side to really appreciate how very crappy the grainy screens are.

Dell is betting that many people who buy cheap laptops will either put up with the crap screens, or not notice the difference. The existence of all these screen threads is because people do notice the difference and will not put up with it.

 

Absolutely agree. If you scour the forums you will find posts about potential issues that fizzled because they turned out not to be a real issue. You obviously don't hear about them because they fizzled. I actually had a weird mic problem that I thought had to be indicative of the design and posted it... with the headphone buzz problem generating dozens of pages mine got a few posts informing me that it wasn't a normal issue.

Turns out it wasn't.

I do believe people are in large finding things wrong with their screens because there is something to find. I can tell you that with my current no grain screen there literally is nothing you could see that even resembles sparkle or grain. I have a sharp eye and can spot tiny flaws (I find dead pixels on panels that no one else I know sees) and I could not even come close to saying my current screen has grain.

 

My 15" WSXGA+ screen has part number JN997. So who makes it? Other than poor viewing angles (which I had expected beforehand), I found no issues with it whatsoever, by comparing it to a Samsung matte 20" desktop monitor.

 

Good, getting a nice screen is ...well... nice. You can find the manufacturer in the Device Manager (LPL - LG, SEC - Samsung, AUO - AUO). .

 

According to my Business book (might not be true), Dell's business runs on low inventory by having a "we won't order it until you order it method." Meaning, whichever parts you want, they'll order it only when you order it, in order to keep the parts low. This is very easy for dell since all their inventory is shipping from Asia to their Malaysian building site. The point of this is that getting a LG screen REALLY is the luck of the draw because they'll probably order samsung all the time. My theory is that LG screens people have been getting are refurbished ones off laptops that were returned or cancelled. Although it is just a theory.

As someone who ordered 1440x900, the LG screen is LIGHTYEARS better than the Samsung one. It is about i would say 1.5 times as bright, colors are vivid, and the whites actually look like whites adn the viewing angles are also a lot better. keep asking!

 

DerKaiser, SEC is not Samsung (or is it?).

 

There seems to be some debate regarding this. One Inspiron review reports that the program Everest identifies an SEC screen as Seiko-Epson. However, many people have reported seeing Samsung stickers on the backs of their SEC screens. If you go to the Samsung electronics webpage, you can find SEC in many places. The fact that Samsung is a well-know LCD panel manufacturer leads me to believe that Everest is simply incorrect in regards to what SEC stands for.

 

i believe the part number jnxxx is a samsung screen

 

Thank you. I won the lottery and it says LPLF300.

 

too true. we agree here. man. i need to get the grainy taste of that 1520 out of my mouth! i hope the sager 2090 i am ordering rules.

 

Do you have to mention you are getting a sager in every thread?

Let me help you to the door...

http://forum.notebookreview.com/forumdisplay.php?f=1017

go to this thread over at the sager section, and they are also having issues with screens.... guess you can help them since you have been through this before.

http://forum.notebookreview.com/showthread.php?t=178266

 

Ah... who, exactly, do you think this Michael B. (@Dell) is...?

 

wow. thanks, man. it's friendly dudes like you that are a real boon to these forums. you're a real pal. did i mention i'm getting a sager? can i subtract rep?

also, here is a post on the LCD of the SAGER THAT I AM ORDERING:
http://forum.notebookreview.com/showthread.php?t=181639

but, seriously, thanks for trying to ruin my purchase for me.

who cares? it is either mike dell or it isn't... who do YOU believe it is?

 

all brands have screen issues i had to echange the first sager i had. but no company imo out there has put out nearly as many bad ones as dell has. and most companies imo would have at least pulled them from production if they had this many known issues.

i AM VERY VERY PICKY with my screens and i can attest the fl90 we recieved today has a simply killer screen on it compared to any of the 5 DELL ONE WE HAD PRIOR TO THIS..

 

Well, my guess is he's a Dell Forums Moderator with the name of Michael B. ...

 

whoever the person is- this is the only communication i know of dell has offered about the grainy screen fiasco of 2007, and i find it lacking.

michael saul dell is the name of the one and only ceo, so it is obviously not the big mike. i reiteriate from post #12 of this thread- dell can eat it.

i don't think we will ever hear from the big mike about this situation, if he even knows about it. i'm sure the people under him will try to hide such an enormous blunder to save their jobs- either that or they will get a promotion for saving dell so much money buying cheap screens!

 

I have a 1720 1400 X 900 with a 3258 SEC screen and it is PERFECT, SHARP, Beautiful

And my new 1720 1920 X 1200 with a SEC 3155 or 3355 just sucks. Grainy and Fuzzy!

I just spent 1:30 minutes talking to Dell about my issue. They will be sending me a replacement screen, just the GLASS though.

Either I send my notebook to them, or I can do it myself.

I have replaced the entire screen myself (LID included), but not just the glass itself!

 

^^^ yup i know man ive seen it sooo many times the 3258 is a awesome screen .. the 3355 sucks about as bad as the 3350 (same series screens one is a 15.4 the other is a 17" but they are from the same family) these 335x screens sucks bad.