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    Insp 1721 Replaced by Dell with XPS M1730 - Question

    Discussion in 'Dell' started by jt72978, Jan 13, 2009.

  1. jt72978

    jt72978 Notebook Enthusiast

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    Dell replaced my Inspiron 1721 with an XPS M1730. I have a question though. Dell has not informed me to return my Inspiron to them. Customer Service & Tech Support did not tell me to do this and I did not receive a return shipping label or any kind of paperwork to facilitate a return of the old device....so....what do I do????
     
    jt72978, Jan 13, 2009
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  2. MAG

    MAG Notebook Deity

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    They usually send you one in a plastic bag on the box, but they will send you one again in the mail with the instructions how to pack your old laptop in the box.
     
    MAG, Jan 13, 2009
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  3. Cin'

    Cin' Anathema

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    Contact Dell and have them send you the needed paperwork, etc. to get your Inspiron 1721 returned to them, respectively.

    You should've received all that! :confused:

    Cin ;) :)
     
    Cin', Jan 14, 2009
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  4. NickQ

    NickQ Notebook Consultant

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    As iElSayed said, it is with the packing slip attached to the outside of the box it was shipped to you in.

    Just put your INS into the box they shipped the new one in.
     
    NickQ, Jan 15, 2009
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  5. millermagic

    millermagic Rockin the pinktop

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    That's not a bad deal!
     
    millermagic, Jan 15, 2009
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  6. Cin'

    Cin' Anathema

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    Look's like he said he didnt receive any information, regarding this.
    Hopefully he will provide an update.

    No, it isn't..I didnt think so, either! ;) :D


    Cin ;) :)
     
    Cin', Jan 15, 2009
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  7. jt72978

    jt72978 Notebook Enthusiast

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    I didn't receive the return label. There also was no packing slip...in its place was some weird Customs Form, that was used by the shipping Company to deliver it to me. I think this was a return from an overseas country. I didn't get one of those packing sheets that contains the specs of the machine, either. No paperwork whatsoever.
     
    jt72978, Jan 18, 2009
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  8. ry6uf

    ry6uf Notebook Enthusiast

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    When my inspiron 8600 was replaced, after some days (not sure, how many days after) I received in USPS a ground shipping label from a company called Onprocess, saying that I should use the box that i got my replacement notebook to send in my old notebook. So if you did not receive any shipping label with your new notebook, it is likely you will receive one later.

    Onprocess also mentioned that if i did not send the old notebook back, they will cancel the existing warranty on the new notebook.

    Hope this helps :)

    ---------
     
    ry6uf, Jan 19, 2009
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