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    Inspirion Problem

    Discussion in 'Dell' started by kevanio09, Sep 28, 2007.

  1. kevanio09

    kevanio09 Notebook Enthusiast

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    Hey, just recieved my 1520 yesterday but it wont work with the seagate freeagent 500gb external hard drive i have got, is tells me the USB device is not recognised. Can anyone help? ( my os is vista prem)
     
    kevanio09, Sep 28, 2007
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  2. unclebrudy

    unclebrudy Notebook Guru

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    I run the same OS and have the exact same drive, and no problems here.

    Make sure you use the USB cable that came with it. Also, try the 3 other USB ports. Make sure you run Windows Update. Also, reinstall your system drivers (mainboard drivers, either from Dell.com or the included driver DVD) and see if that helps, then report back.
     
    unclebrudy, Sep 28, 2007
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  3. kevanio09

    kevanio09 Notebook Enthusiast

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    I have tried all usb ports, ran windows update and i'm about to try the drivers...no luck so far :(
    how do i run the drivers? it just says install all
     
    kevanio09, Sep 28, 2007
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  4. gridtalker

    gridtalker Notebook Virtuoso

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    Have you installed the software that comes with the HD
     
    gridtalker, Sep 28, 2007
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  5. Dell C.A.

    Dell C.A. Company Representative

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    Hello,

    This is Richard from the Dell Online Community Outreach. I just looked up the specs on you Seagate external drive, and it does indicate that it come with an intensive software/driver package. The AutoBackup and the FreeAgent Tools would be included with that package.

    Have you had any issues so far with other USB devices or just this one (I realize you just got the computer yesterday)? Also, did you get a 3-way USB cable? Because sometimes if you don't put it in correctly the system won't see it (this happened to me).

    See how installing the Seagate software package works.

    Good luck,

    Richard B
    Dell Online Community Outreach
     
    Dell C.A., Sep 28, 2007
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  6. kevanio09

    kevanio09 Notebook Enthusiast

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    I have had no other issues with my zen micro video player or my usb pen in any of the slots, and my hard drive has a small usb to normal usb connection ( dont know the technical words for it :)) but i had no disks with the hard drive, all that came with it was the instructions and the actual hard drive itself the usb cable and the power cable
     
    kevanio09, Sep 28, 2007
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  7. Dell C.A.

    Dell C.A. Company Representative

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    May I have the exact model number for this Seagate Freeagent external drive?

    Richard B
     
    Dell C.A., Sep 28, 2007
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  8. Dell C.A.

    Dell C.A. Company Representative

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    I found this page on Seagate's site. I am not sure if this is for your product.

    Regards,
    Richard B
     
    Dell C.A., Sep 28, 2007
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  9. kamote

    kamote Notebook Geek

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    try this one, this worked for me.

    go to device manager then delete everything under usb controller (make sure that all your USB device are unplugged) then restart your system
     
    kamote, Sep 28, 2007
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  10. kevanio09

    kevanio09 Notebook Enthusiast

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    500gb Seagate Freeagent desktop USB

    thats what it says on the box

    also it is ST305004FDA1E1-RK
     
    kevanio09, Sep 28, 2007
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  11. kevanio09

    kevanio09 Notebook Enthusiast

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    Any other ideas?
     
    kevanio09, Sep 28, 2007
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  12. unclebrudy

    unclebrudy Notebook Guru

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    Hey Kevanio, sorry to hear you're still having problems.

    Try this:

    1. If you have Windows Media Player 10 installed (if you don't, go directly to 2), download and install this. (If you're concerned about downloading a strange file, feel free to virus scan it, but I promise you can just trust me on this one.) Let it run and restart if it asks you to.

    2. Right-click My Computer->Properties->Hardware->Device Manager->View->Show Hidden Devices->Expand USB Devices and delete any and all devices listed there. You may see you FreeAgent drive, but if you don't, don't worry and delete whatever else you see there (MP3 players, thumb drives, etc.) Then reboot.

    3. Plug in the FreeAgent and let me know. You do not need to install any of Seagate's software to make it work, it's purely optional. Hopefully after trying this you'll be able to just plug it in and all will be well.

    Let me know. I have a few other things you can try if this doesn't happen.

    -Brian
     
    unclebrudy, Sep 28, 2007
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  13. kevanio09

    kevanio09 Notebook Enthusiast

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    I have no idea what just happened..i followed step two and somehow it worked...but i didnt even delete them, thank you so much! :D
     
    kevanio09, Sep 29, 2007
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  14. unclebrudy

    unclebrudy Notebook Guru

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    Great! I'm glad it worked it out.
     
    unclebrudy, Sep 29, 2007
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  15. Dell C.A.

    Dell C.A. Company Representative

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    Try this link to download the Seagate DiscWizard software.

    Regards,

    Richard B
    Dell Online Community Outreach
     
    Dell C.A., Oct 1, 2007
    #15
  16. TuxDude

    TuxDude Notebook Deity

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    Actually it happens with my HP Deskjet printer as well..... The first time it tries to detect the USB device it may fail.... But it will make a hardware entry for that device with a Device is not Working properly sign there.... So what you have to do is remove that entry and again re-plug the device..... I guess the same is the case here too....
     
    TuxDude, Oct 2, 2007
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  17. Dell C.A.

    Dell C.A. Company Representative

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    I believe that you might be right on with this one!

    Best regards,

    Richard B
    Dell Online Community Outreach
     
    Dell C.A., Oct 2, 2007
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  18. shinji257

    shinji257 Notebook Deity

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    Yes. I have seen this happen before with one of my usb hard drives and removing the entry that was reported as not working properly then re-inserting the drive usually corrects it.
     
    shinji257, Oct 2, 2007
    #18