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    Inspiron 15R SE (7520) BSOD Issues

    Discussion in 'Dell' started by highwayguy46, Jul 23, 2012.

  1. highwayguy46

    highwayguy46 Newbie

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    Hello all,

    I decided to purchase the Dell Inspiron 15R Special Edition (7520) after perusing these (and other) user-based forums. I was aware of the BSOD issues indicated in several posts, but I thought that any such issues wouldn't apply to me because I don't use computer games at all. However, after having received my laptop, I am disappointed to report that even streaming Netflix causes the BSOD. I have tried several suggested methods of "fixing" this problem to no avail. I have even called Dell Premium support to no avail. Frankly, I would have been shipping this laptop back to Dell for a refund if it wasn't pouring rain outside thus ruining the "original packaging" required in such returns. So, I feel like I am stuck with this - in my opinion - faulty machine, but I am hopeful that others out there, which more computing prowess than I possess, will be able to offer solutions.

    What I have tried:
    - updating all Dell Drivers as recommended for my machine;
    - updating only the AMD driver by utilizing "Device Manager;"
    - uninstalling and re-installing the AMD driver;
    - tailoring the graphics card to only have the AMD driver utilized for high-intensive functions (i.e., in my case, Netflix).

    If anyone has suggestions as to other possible solutions, I am all ears. And, for what it's worth, apparently - given the number of user reviews I have read, the problems I am experiencing do not necessarily apply to ALL Inspiron 15R Special Editions. It does seem like there are those lucky few of us that are unfortunate enough to be experiencing these issues.

    Thanks.
     
    highwayguy46, Jul 23, 2012
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  2. ngr.hd

    ngr.hd Newbie

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    OK, same problem! Infact, I was the first who told Dell about this issue. Did an intensive research upon this and the problem was of the faulty driver that AMD had supplied to Dell for it's further customization. If you check on the AMD's website for the driver of this particular hardware, you'll find that AMD has now corrected many BSODs issues particularly Bugcheck 116, which incase I had encountered with several times during many games like Arkham Asylum and Crysis2. What I did was asked Dell a replacement. That's all. The new laptop came with the latest driver and all other factory installed softwares and customizations. Have a look at my post on Guru3d: Guru3D.com Forums - View Single Post - Random BSODs (HD 7970)
     
    ngr.hd, Jul 28, 2012
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