The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Inspiron 17 5767 Headphone jack

    Discussion in 'Dell' started by Zapp_2014, Apr 9, 2017.

  1. Zapp_2014

    Zapp_2014 Notebook Enthusiast

    Reputations:
    0
    Messages:
    40
    Likes Received:
    0
    Trophy Points:
    15
    Hi all

    Im trying to troubleshoot my mothers laptop. The headphone jack doesn't seem to be active in any sense and Im not sure what to try.

    The speakers work fine and they continue to outout sound when the headphones are plugged in. The only sound device listed in playback devices is Speakers/Headphones Realtek Audio, and is the default device. I have show hidden and didabled devices selected but there are none.

    I have reinstalled the drivers from Dells site and I also let Windows do the installation itself after a reboot. No effect.

    Any other suggestions? The laptop is under warranty so if its a hardware problem it can be resolved but I'd rather get advice on here rather than speak to Dell directly.

    Thank you in advance.
     
    Zapp_2014, Apr 9, 2017
    #1
  2. kojack

    kojack Notebook Prophet

    Reputations:
    1,235
    Messages:
    4,187
    Likes Received:
    1,636
    Trophy Points:
    231
    If you tried all the "normal" things...I would just contact Dell, they may be able to direct you in the right course to fix it.
     
    kojack, Apr 9, 2017
    #2