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    Inspiron 6400 - Annoying backlight leakage!

    Discussion in 'Dell' started by Inzo, Apr 4, 2007.

  1. Inzo

    Inzo Newbie

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    Hello guys,

    Three days ago I received my new Dell Inspiron 6400. But I got one problem. I got some heavy light leakage on the bottom of my screen. Since I discovered it's really annoying me. I only see this when watching a movie on when I have dark colors on my screen.I got a picture here. What you guys think... should I send it back to Dell and let them replace it or is this normal ?
    My friend got exactly the same laptop, we received it the same day and he has no backlight leakage at all!

    Thanks in advance,

    Inzo


    http://members.ams.chello.nl/j.roquegarcia/DSC03422.JPG

    http://members.ams.chello.nl/j.roquegarcia/DSC03432.JPG
     
    Inzo, Apr 4, 2007
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  2. magenta

    magenta Notebook Enthusiast

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    Hi Inzo,

    Sorry to hear you've had such bad luck with your screen. I just received my 6400 today, and it's completely free of light leakage (I have the 1440 x 900 screen with TrueLife).

    I think it's quite common for there to be some light leakage at the bottom of the screen, but yours does look like a particularly bad case.

    If it's annoying you, then you should definitely contact Dell, let them know that you are unhappy with the quality of the screen, and request a replacement.

    I hope it gets sorted for you soon! :)
     
    magenta, Apr 4, 2007
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  3. kaybertoss

    kaybertoss Notebook Enthusiast

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    Yes LCD’s do suffer from various degrees of leakage but yours in my opinion seems pretty bad.

    So yes I would consider contacting Dell and politely but firmly get that screen replaced. If they don’t accommodate you first time round ask to speak to a manager.
     
    kaybertoss, Apr 4, 2007
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  4. Inzo

    Inzo Newbie

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    Hello again,

    I was really happy when I woke up to see the replies. Thanks for that. I am sure I am going to call Dell for a replacement. This morning I took a new picture in a dark room with a black background. I took the picture from the best viewing angle from my eyes. I made sure the angle had the best real colors on the bottom and on the top of the screen. So this is the result.. It's afwul!


    http://members.ams.chello.nl/j.roquegarcia/DSC03432.JPG
     
    Inzo, Apr 5, 2007
    #4
  5. Inzo

    Inzo Newbie

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    Hi again!

    I just called Dell Netherlands and told my story. Since it's a new system
    (just few days old) they are coming tomorrow to change my screen! I can't be more pleased than that! Hope the new screen is better than this! Excellent treated by Dell customer service!

    Greetings,


    Inzo
     
    Inzo, Apr 5, 2007
    #5