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    Inspiron 6400 Dvd/cd drive failure!

    Discussion in 'Dell' started by torvok, Jun 27, 2007.

  1. torvok

    torvok Notebook Geek

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    My inspiron 6400 i got 6 months ago dvdrw/cd drive stopped working! It cannot read any cds or dvds! i cant install any games or burn dvds now. Any way i can tell wats wrong with it? Any chance i can fix it? Or does this mean its broken for good? Also will dell basic warranty cover this?
    Thanks
     
    torvok, Jun 27, 2007
    #1
  2. ZaZ

    ZaZ Super Model Super Moderator

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    Yes the Dell warranty should cover a part failure. Are you getting an error message?
     
    ZaZ, Jun 27, 2007
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  3. torvok

    torvok Notebook Geek

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    No. it just keeps saying theres no cd/dvd in the drive.. i tried many blank cds for burning plus games.
     
    torvok, Jun 28, 2007
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  4. Dell_CA

    Dell_CA Company Representative

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    Hello,

    My name is Mike, I’m a Technical Analyst located at Dell corporate headquarters in Round Rock, TX. I’m part of an internet outreach team developed to interact with the online community regarding technical questions and issues that customers face with Dell products. I’ve read your question and wanted to offer some help.

    There are a few things that tech support will run you through to verify if the drive has failed or if there is another problem with the system. You can give them a shot to see if any will help before calling in for a replacement. First, try reseating the drive by taking it out of the bay and then putting it back in. You can find a tear down of your system with pictures and text here.

    Next, see if the drive is detected by the operating system by going to “My Computer” and verifying that the drive is listed. If so, go to the device manager and see if the drive has any errors next to it which will be denoted by a yellow “!” or a red “X.” If the device is not listed in either My Computer or Device Manager after reseating then you might be looking at a failed drive.

    You've already said that no media works in the drive which is another indication that the drive has failed so we can skip this step. Next, you can try booting the system in safe mode and see if you have any success in there. If so you may just need to reload the drivers for the drive which can be found here.

    With the symptoms you’ve described it sounds like the drive has failed and this should be covered under your warranty. You can contact Dell by phone at 1-800-822-8965 and follow the prompts or you can visit our website at www.support.dell.com and choose a different contact method from the options on the right hand side under the “Need More Help?” section. Just let the agent know what you’ve already tried and they should be able to get you set up with a replacement drive. I hope this information is helpful.

    Thank you,

    Mike
    Dell customer advocate
     
    Dell_CA, Jul 2, 2007
    #4