Inspiron E1705...

So I got my Inspiron E1705 last tuesday and this machine has been a nightmare. From the time I pulled it out of the box stuff has not been working right. This machine like has a mind of its own, screen will randomly go black, it will randomly try to go into standby mode and then crash, and sometimes it won't turn off. I had to deal with so much tech support they finally decided that the LCD needed to be replaced. Meanwhile I got a tv tuner from them also I was trying that out one day, after 20 minutes of use the thing died on me.

The technician came to replace the LCD and I was talking to him for a bit and he explained to me what he thought the problem was and didn't think that the LCD would fix it. He called to talk to someone there cause he wanted to try and actually get this working for me. They said no, they thought it was the LCD and thats what he was out there to replace. So thats what he did. Sure enough the problems continued after he left. I finally got fed up and am having a new one sent to me. I'm kind of wondering if its really worth the potential hassle again or if I should just get a refund and go with another company instead I'm thinking Sager. Oh and with the TV tuner they have a new one in the mail on its way here. I will say that once you get through all the BS with the dell tech support they can be useful. But this has just been frustrating.

 

Other than sorry for all your pain, the thing that most bothers me is they wouldn't allow the tech to implement his fix. What better solution that an experienced tech diagnosing the problem.

If Dell is sending a replacement, then that's all you can expect. Lemon's happen.

Hermit

 

That's sad incident. I'm using the same model but no problem so far. I guess, you give the replacement a try and if it still give you problem, you'll sure come up with a decision - ask for replacement again or refund it (you got 21 days satisfaction policy).

 

I decided to refund it actually, I was annoyed when I saw that it offered the ATI card for it now, and so I was asking if it was possible to upgrade to that with the replacement, and they said no. So I'm going with a refund. Dell annoys me. Also the person couldn't tell me how returning it worked like if I had to mail it or what. The person said I had to wait until I got a call from a person who will have that information for me. I think I may just order one from another company if I decide I want to deal with a headache of a laptop again....

 

Refund will take some time. The person who will call you is I think their Customer Care who will explain the process of your refund request. Depending on how you paid. Some took 6 weeks to get the full refund while others is less than that.

 

I too have been having problems with my 1705. It will not hold a wireless connection. Having seen so many threads on defective 1705's, I am beginning to think that lemon is the norm, not the exception and I should start the return process as well. I did not realize that they have only a 21 day return policy.

 

Just curious.. where is your i9400 notebook manufactured?

 

I think all Dell notebooks are made in Malayasia.

 

don't wait for them to call or reply in email b/c they will take a long time. call 1-800-624-9897 option 4, choose from home or business, then enter your customer/order number and wait. waiting is not long. they will ask you why you want to return it. they will usually approve your return and give you a Return Credit Authorization Number. ship the system and everything they give you in the original dell pakage. backup information and delet all confidential information. must put the RCA# on the brown box. they might give you free shipping which they will provide free of charge and will schedule a date with UPS for them to pick it up. they will make 3 trip to pickup your package if you get free shipping, after that you have to do it yourself. if no, the shipping cost will be under $8 if in state and $16 for outstate. they will give you a return address.

 

Thanks. Mine is made in China (that's what the box, battery and machine says). Good thing not made in Malaysia (just kidding).

 

I already went through that stuff battousai they gave me a number and stuff and said that I will get a call tomorrow afternoon with the information because of processing or something...probably more BS I don't know...

 

i'm curious what the fix is that the tech wanted to do instead of the lcd?

do you know ?

 

He said it had something to do with the magnets in the wrist area of the puter by where it latches, the magnets are what puts the computer into standby and such and he thinks thats what was causing the problems.

 

So things with Dell got a whole lot worse today. I called today because I didn't get a call back about returning my computer. First the person I was talking to I could barely understand. It turned out that they were sending me a replacement computer which I was told was canceled yesterday. I was told that no it wasn't and then the guy was talking about giving me an MP3 player or something. I didn't understand what he was talking about. I was trying to tell him that I wanted that canceled like I had been told it was, and I wanted to return this machine and get my money back. I had gone through so much with the tech support I was really pissed. The guy told me that I had to pay to ship the computer back and pay a 15% restocking fee. I was telling him that it was unnacceptable they sent me a broken computer and then expect me to pay to ship it back. I got pissed and let the guy know. He said that there was nothing that he could do. My dad was in the room, I had used his Discover card to pay for it. He decided to try talking to them some, he was talking to the manager and had the threaten to contact Discover and a few other things before they finally agreed that they would pay for it. But, I have to wait for them to send a replacement machine, refuse it, have it sent back to them, which will take about 2 weeks, and then I can mail this one back to get my refund so it will be about 3 weeks before I get the refund. There is so much BS dealing with Dell. They keep saying that they will help you until you are satisified and then they just push you off onto someone else to deal with. Its such BS...

Though I was reflecting on this, I guess if you own a dell and want an mp3 player just call and complain, as long as its still under a warranty. That was their answer here's an mp3 player. I'm calling out everyone to do that. Make them give out many Mp3 players.

I'm not bitter. Not at all.


So it gets even more annoying I got an invoice in the mail today for the replacement tv tuner they sent me, which I refused and sent back to them....that thing died after 20 minutes of use, and they want $160 for the new one they sent me.....