Inspiron notebook 600m-screen broken

hello all,
this has happened to me many times, 3 to be exact and Dell just comes and replaces the screen...would i be able to send it in and have it refurbished..can i trade it in for a new one? what should i do!!!!

 

Do you have CC ? Isn't there a no lemon policy law in some states ?

 

im sorry but i dont not knwo what you mean? i live in NJ, i just need help on what to do, so i can go back to school to be successful

 

CC= Complete Care

 

well yes i do but, they just f replace the screen and it keeps going black, like the light is dying

 

call and explain to them that this keeps on hapening and don't stop talking with them untill you get new laptop .

 

so do you think they will let me send it in and they will fix the problem and send it back at no charge?

 

The US has something called a 'lemon law,' which basically states that if said manufacturer cannot keep your equipment working during the entire warranty, and cannot properly repair it, you are entitled to a brand new replacement or a full refund for the price you purchased it for.

 

really? i did not know this...what if my product was manufactured outside of the united states?....so do i mention this lemon law when i speak to them? do you guys know of any actual stores in the central new jersey area i can visit?

 

Well, if it is sold in the US then it is based on US laws. If you are from another country, you'll have to look up the local laws as that is what would apply in that situation.

Usually the best way, in my experience, to bring it up is just say something along the lines of 'this laptop has been repaired like 10 times, is there anything different that you can since obviously you cannot repair it/honor the warranty?' Don't be mean or rude, because that ticks them off, but asking what could be done because you basically have a useless computer, is a good way to start. I cannot stress enough the part of 'being nice' though.