Is Dell Trying their best?

With reading about the delays on the xp1330, and customers opinions and statements from CSR's they've spoken to,I hope Dell is trying their best to get these orders out Immediately. What do you believe?

 

dell, as a business, wouldn't want to lose out on its customer base. however, they planned the launch of their new xps, inspiron line, and vostro line very poorly. the fact that people have been waiting forever (like me) while people who ordered after them received their laptops first is such bs and dell's going to lose a small customer base because of this unfair treatment and the (mostly) incompetent csrs Dell has hired.

 

Agreed- very well put. Dell has gone through a rough patch over the last several years, as their reputation for quality and good customer service suffered heavily from a higher level of problems with their computers than in the past coupled with poor tech support due to extensive outsourcing. They appear to have learned some lessons; for example, by all accounts, the new Inspirons and Vostros are of noticeably higher quality than their predecessors. However, they are risking ill will and customer dissatisfaction by promising way more than they could deliver- for a company of Dell's size and age to have this level of supply problems is actually fairly shocking. Demand for the new models has been high, but let's face it- these ain't the iPhone. Inspirons and Vostros haven't become a cultural phenomenon with sales to brand new segments of the economies; they've merely had higher-than-expected demand, which Dell should have been prepared to handle. People will have to be awfully happy with their computers to forget what a hassle it was to receive them.

On top of that, Dell's pricing scheme isn't exactly customer-friendly. They had made noise about eliminating their whole coupon frenzy in order to make pricing more transparent, but that appears not to happen. Instead, they still have an airline-like pricing process wherein people pay wildly different prices for the same product...and we know how popular airlines are.

 

I agree. I think Dell will be losing quite a bit of loyal customers.

When I ordered my 1420, at a Dell kiosk in the mall, They're pricing configurations were different than the ones customers see online. The ones customers see online are a little more expensive than the ones at the kiosks

 

oh well that just depends on what you saw online, now doesn't it?

and @durmat: ty