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    Is EPP Support Better?

    Discussion in 'Dell' started by mystycs, Jun 21, 2009.

  1. mystycs

    mystycs Notebook Evangelist

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    If you order through dells EPP program do you get better customer service than standard customer service?

    Thanks
     
    mystycs, Jun 21, 2009
    #1
  2. Cin'

    Cin' Anathema

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    Hey!

    When, I first ordered my 1530 I made the mistake of purchasing thru the local Dell Kiosk, as they stated they would would beat my EPP pricing. Wrong..so wrong.. :( Well, I got that order canceled promptly and ordered thru EPP, like I should have, and the treatment I received was 110% better (though I never factually ordered thru Customer Care).

    I think the EPP Program is pretty awesome (I deal with the same Rep all the time), so I am used to great Customer Service. I also think that you can get great Customer Service thru the Reps at dell.com. It all depends on the Rep you get, and how they want to treat you, as a customer.

    I have heard great feedback on both here on the forum, and thru word of mouth, likewise. I think with EPP you get a bit more of personalized service..but that's just my own opinion.... :eek:


    Cin ;) :)
     
    Cin', Jun 21, 2009
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  3. Mastershroom

    Mastershroom wat

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    Ha! Ha! Oh, what a funny joke...my eyes are tearing up! :p
     
    Mastershroom, Jun 22, 2009
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  4. Cin'

    Cin' Anathema

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    Tear up more! :p Because I always expect to get good Customer Service whenever I call ~ whether it be EPP or Reg. Customer Care... :p :rolleyes: :D

    Lulz. (We have to train those Reps sometimes, you know) ;)


    Cin ;) :)
     
    Cin', Jun 22, 2009
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  5. Mastershroom

    Mastershroom wat

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    Sure, I may expect good service, but that doesn't guarantee that it's what I'll get. For that matter, these days I can't even honestly say that I expect good service. I legitimately expect to get transferred to at least 20 ignorant people every time I call.
     
    Mastershroom, Jun 22, 2009
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  6. Cin'

    Cin' Anathema

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    I guess I expect to *good service*, and remain positive each time I call. I remember I am the customer, and they are who I am purchasing from, they are selling to me...and servicing me..and they should be making me happy.

    But, I have also had call's with Dell Reps that haven't been 100% pleasant..and I have simply call them out on their attitude..and taken that to another level for resolve.

    EPP Reps have been been nicer, though.

    Cin.
     
    Cin', Jun 23, 2009
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