Is it true?! M1330 recall?!!! Question!

I just read on one of the other threads that according to "Dell engineer in Texas," M1330 have been placed on hold due to issues relating to build quality and other engineering problems.

I just want to know if this information is credible, and also if there is a hold to fix and improve the build quality and the engineering problems, since my shipping date is 9/14 and still in the "build stage" in the order status system, will the laptop build and ship after the problems have been sorted out?

I rather wait few more weeks to get a perfect laptop for the price I am paying instead of getting one with flaws few days early.

Thanks

 

I don't think so, HCW is just seeking attention, once more :laugh:

 

My laptop arrived just this past wednesday and it has the cpu whine I don't mind waiting too, if I can get a perfect laptop.

 

engineering hold

 

Well I ordered mine about 2 days ago and estimated delievery is 5th October. So let hope the deigns and build issues currently seen have been worked out.

 

So production on all m1330s is now stopped?

 

No, it's not. It's just a big pile of bull, being laid down by a single person

 

There is no engineering hold. I had an extremely long conversation with (God I hate the word executive or corporate since HCW) but, lets say a very well connected person very close to the top.

Before believing me, weigh all information that I have provided here and, also, the fact that I am the only person here who has shown proof that my systems (3) were ordered and then received 6 business days later.

This is the fact. Dell has established new lead times on all systems as has pretty much any computer manufacturer based in the asian countries. Its because there are sever shortages of LCD components which directly relate to your LED on the M1330. These also extent to bluetooth parts, CPUs and so on and so on.

There has already been information released and it will start hitting the posts in the next few days.

There is no hold. There is longer lead times. For example, a M1330 ordered right now with all the hot components will have close to a mid-November shipping date in reality.

With respect to exchanges, they are a priority. Even if you get a date very far off for an exchange, the truth is its bumped to the front on the build floor.

There ya have it...

 

Thank you sooo soooo much flamenko!! So even though my shipping date is still sept. 14, I should except a delay? I guess my delay is caused by the black color LED LCD!

Thanks! Much appreciated!

 

I ordered August 3rd; and my Senior and every other CSR is telling me its supposed to ship on the 27th; and that the only part they needed was the DVD-DRIVE. I guess we'll just have to wait and see; like every other dell problem...

 

If the delay results in laptops with perfect condition, I'm going to replace mine.

 

I agree wdro!! If the wait is going to result in satisfactory quality then it's worth it. I rather wait and be satisfied instead of getting a crappy product!

 

Engineering hold my order 'til 2009.

 

Will dell cover the shipping cost, the money I will be spending to send back the laptop?

 

Does anyone know the replacement procedure?! I haven't received my laptop yet, but I am mentally prepared to send it back for replacement! LOL! Soo I am assuming there's a form to fill out, etc? Do they ask for specific reason for replacement, and guarantee that the replaced product won't have the same problem?!

Thanks!

 

Contact HCW on this forum. He got Dell engineer friends and he probably can help....LOL.

 

Then somebody explain to me why at least 5 forum members have been waiting 21+ days for a replacment ? afterall these are a priority.

 

You are entitled to a replacement within 30 days. This is a brand new replacement and covers any initial defects. After 30 days, you are only entitled to replacement at their discretion and may be refurbished.

Contact Customer support if you receive your system and something is wrong. I have advised several here, all of whom have had their replacement order accepted and ordered.

It arrives and you have typically 14 days to decide which one you want. You must ship back one complete system at their cost. They will send a courier or email you mailing labels.

This is the beauty of Dell XPS.


and Ill explain that. Its because of the backlog. I have a neighbour right now who get his new system tomorrow or the day after. Wheres the engineering hold HCW? Heres your proof.

Ordered 02/08/2007 172XXXXXX Shipped 11/08/2007 11:30:34 AM

 

I am quite aware of how it works Flame just trying to figure out why this process is taking so long . I talked with the engineering team on thursday and they said that I am looking at another 2 + weeks. This will put me well outside of the 30 days but they told me that they will extend the time I have to return it 21 days once the replacment ships.

 

I am wondering if HCW knows what kind of engineer can put a hold on a manufacturing.

 

K...HCW...Im not knocking you on this and am just offering some personal experience. This happened with my m1210 as the squealing was there in my first and the replacement. They promised another outside the 30 days but when it arrived they said they could only send a system which may have refurb parts because thats their obligation outside the 30 days.

They told me that, regardless of what i was told, they had no control as this is not within the control of CSR or Support. It was done at the build process.

You will get a new system but, the parts may be refurbs. As this system is so new...you may escape this however then maybe not. Maybe you will get the parts of one of the returned systems here.

 

Duke!!!!! You had a new system right in the palm of your hand big guy. Now some guy from Brandon,Manitoba is ecstatic!!!

With respect to your DVD, there is a good thing with that. At least we know they are not throwing parts from returns in the new systems or exchanged ones...all new parts.


Hey he deleted his post!!

 

Hey flamenko, thanks for the great help! I'll be moving to Montreal next week for school. Dell can send me the replacement to a different address, right?

 

they can send to a new address but they also can mess it up

 

That is utterly freaking rediculous.

 

lol, dammit.

 

this is a joke. HCW makes things up on alot of threads just so he can put his website out there. check it out yourself, he's on almost every thread saying nonsense. he doesn't know anyone "close to the top" and he's basing his claim of a recall on "5 forum members waiting for a replacement". did you ever think that the computer you got was on hold due to some of the components, so the replacement will be delayed also? i got one with mostly components that weren't on backorder, but i had a problem with the finish. now, they've already shipped me a replacement 1330 and i just called them on tues. to complain. there is no recall. you people need to start using common sense...

 

Seems like they just don't like you HCW.

Replacement system was ordered on the 16th and it shipped out on the 23rd. So obviously, there's no 2 week delay or whatever you're talking about.

As for the mid-November delays, I've also heard nothing on that matter, but I'm confirming with someone to be certain.

 

http://direct2dell.com/ has new info on the laptop delays. Nothing that we don't know already...

 

We did a news story on Dell and the delays I have more sources than any of ya'll could dream about and I will keep on posting legit info for all the haters so please stop trolling me . Thankshuc


Chuck the chances are around 75% that once you get that laptop you will be returning it . They are still dealing with quality control issues.

If anybody that has received there XPS1330's already has any problems feel free to pm me with what's wrong with yours and I will pass it on to Dell engineeing in Texas when they call me on Monday

 

oh wow!! he did a news story!! everyone should believe him because we all know that "news sites" never blow anything out of proportion...anyone else think maybe he's trying to get us to go to his website and read this garbage?

c'mon...

 

HCW....stand up and be counted... Actually stand up and be proud. Show off your media article!!!! You dont have to advertise the paper, just cut and paste the article.

And...uuuuh.... I received 3 systems. None have any problems whatsoever. None....zero.....zilch..... I guess quality control is improving is it not.

Oh ya...I wish they had ice dispencers for when I start reading your drizzle.

 

yeah HCW, please tell "dell engineer in TX" that he should try talking to a legit news site about problems. i'll even bet his real name isn't even "dell engineer"!!! you should check his ID...


pathetic...

 

I don't doubt that they are dealing with quite a few issues, which have popped up at a higher rate than they'd like. I've been in indirect contact with the engineering team, forwarding issues as well. However, I have not heard of any recall or engineering hold.

 

It's not his title I already posted that in the other thread. Thanks for paying attention .

 

Again, what is your dell engineer official title?

 

yeah, i don't follow you around, HCW. if it's not his title, then why did you just refer to him as "dell engineer from tx"?

 

paper pusher engineer? I think Dell XPS planner is the person to talk to about what is going on with XPS production.

 

I got my system into boxing after 5 business days. Maybe you should trying making friends more, it might help get things done faster.

Please remember everyone that HCW has stated flat out that M1330 will not ship from this day on until they "work out the bugs." So I guess every system that ships from now on will prove him wrong, and that's the truth.

sowatup: as you can see from all the people posting HCW is not a credible source. Wait for official announcements, or atleast a few people to agree on a theory before believe this stuff.

 

Jesus I just read the other thread where HCW states that M1330 have been recalled.

So when should I expect my letter or phone call with info on returning my system? If they have all been recalled we should all hear about it soon huh?

 

I think recalled was the wrong word. They are not asking people to send their systems back as in a product recall. Production is temporarily on hold in part because of the numerous quality issues which have been publicly stated and also due to parts shortages.

This is what I was told by the person I called when I questioned why I had 6 weeks lead on my replacement while others seem to have much less time.

I'm hoping it means we'll all be getting the XPS high end system quality we thought we were getting when we bought them.

 

It is not a recall. Nor is it a design flaw. Lead times have pushed out due to:

1) High demand for the product
2) An industry wide shortage of certain parts
3) Process adjustments at the manufacturing plants

Techniques and testing etc. are changed as issues are discovered. Issues are discovered as production flow increases from initial small batch runs to full on production. Additonally, data from the field (ie problems reported from users) will also result in changes being implemented in the work/test flow....which results in the lead time for the product to increase.

 

We need to stop this guessing. M1330s are still for sale. There is a longer lead time; one which I have already described. Systems are still arriving daily and the exchange systems are still enroute to those who have ordered them.

I have received 3 systems virtually perfect that were built on the weekend of the 12th so Im gonna guess that most, if not all bugs are worked out.

Cliegal, I cant answer why your second exchange is taking so long but wonder if its partially because of exactly that; it a second exchange. I know its Dells fault but we cant answer guess as to the true reasoning.

To all, I have another system which was ordered as such...

20/08/2007 175XXXXXX In Production $2,169.00

Im buying it for someone so no its not for sale. I spoke with someone yesterday who checked on DOMS and says it should have OS Imaging done in Texas within the next few days. That would be quick I believe but, also tells me there is no stoppage in production.

Lets stick to first hand information (ie systems being received/condition/updates by those who actually have contacts and have been proven reliable) and dissipate the panic.

MODS!!! I know someone like HCW spreading false information as he does is great for business here but, it induces a state of panic amongst many who are considering buying a system or waiting. You should consider warning him regarding the continuous flow of false information (EPP delay, systems trickling out, recall, hold, etc...) It just goes on and on to ruin this community.

 

Flamenko - I've already forwarded on the information through to my contact. If there is reason to believe that these rumours are affecting potential customers, the PR team will be responding. No need to take personal action.

HCW and I did discuss some things through PM yesterday, and there may be an explanation. Your contact as well as mine, flamenko, are both from the consumer department while his contact, let's just assume he has one, is from the business group. It's very possible that Dell allows autonomy of their separate segments and that the business side has put a hold on the machines, if they figure business users would be more apt to get a bad taste in their mouth from build issues and take their corporate buying plans elsewhere.

I'm still attempting to confirm this information, but as long as I haven't, I'll continue to say that there is no recall or engineering hold as I've not heard anything concrete about it yet.

 

So you have concluded that we have the same contact? (lol)...Oh we cant have the same contact...mines not in the consumer department at all...

There is no need to contact anyone as I had already told you in a PM regarding my conversation earlier in the day; there is no stoppage and only longer lead times which are industry wide.

In any case he deserved it and welle let the Mods slap me on the wrist for it...they have already removed it anyway.

 

No, your contact is definitely not the same as mine, but I presume if you were forwarded on to him through your Exec support rep, he should be in the consumer side as well.

 

HCW is an idiot and you'll find that out quickly by reading any of his previous postings.

 

Hmmm.. So we do turn out to be Beta testers for Dell.. Great feeling, isn't it? A half baked, DIY notebook, with parts that seem to hate each other..
The Dell engineer who came to confirm my buildissues tried to repair the left hinge(the teeth show), by opening the screen(no idea why), couldn't put it back perfectly again, and neither could I- the clips don't snap on fully now, and the gap b/w the screen and the bevel is even more.
And after a two hour call to dell, he concluded that he couldn't repair it. Bloody brilliant.

 

Definitely Dells fault in my case as I have yet to be shipped what I ordered on June 29th. I take what I hear from Dell reps with a grain of salt however what I said is pretty much what tomcatTX said and it's what I keep hearing over and over from reps. They all seem to say the same thing using slightly different words.

 

Chuck feel free to verify my contact . Why would I make up stuff ? Cliegal even said that I couldn't even make up a name like that

Ya'll are very quick to call me names and troll my post when I have never called anybody on this site out. I am not going anywhere I will continue to post the latest legit up to date info from corporate as soon I get it . I am only trying to help so that everybody gets that perfect XPS1330


PS Thanks for the PM's on your XPS1330's flaws I will forward that info to corporate on Monday when they call me .