Is it true that dell has a 21 day no questions asked return policy?

with no restocking fee for items purchased from the outlet?

ah, here it is http://www.dell.com/content/topics/segtopic.aspx/returns?c=us&cs=28&l=en&s=dfb&~ck=mn

it doesnt say anything about a restocking fee though...but i guess it does say that youll get the price of the system back. so...nm? sorry!

Allfiredup is the most helpful member at NBF i swear.

 

I don't know why it doesn't mention anything on your linked page, but there should be a 15% restocking fee if you return a machine that doesn't have any defects.

 

Here, this link may help...see the last bulleted line

http://www.dell.com/content/topics/segtopic.aspx/returns?c=us&cs=22&l=en&s=dfh

Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error, a restocking fee of 15% may be charged on hardware, accessories, peripherals, parts and unopened software still in its/their sealed package, and on software that has not been downloaded if the software is delivered electronically.



Cin

 

omg, how is that different from this:

http://www.dell.com/content/topics/segtopic.aspx/returns?c=us&cs=28&l=en&s=dfb&~ck=mn

which is which? ahhhh. i thin you linked to home and office and i linked to business, which is what the latitude is, no?

 

I've returned three Outlet notebooks in the last year without a restocking fee.

 

Yours is linked to the Business & Education Outlet return policy.
I didn't realize you were purchasing from the Business part of the Outlet.

It's cool...as see below:

Cin

 

I've returned my XPS m1530 for a full refund because it was defected. The Indian guy probably didn't mean to sound mad, but he was asking me why I was returning it for a refund instead of an exchange. He kept trying to persuade me to trade it in for a repair even though I told him I wanted a refund, but hey, that's part of business. I told him I was ordering a notebook from a different company and he said ok and stopped pestering me about getting an exchange.

Then I reordered the XPS m1530 like a month later for much cheaper because the military site had a speccable one with a bundle option for Dell 2408WFP for $300

 

The restocking fee is BS. If they try to charge it, talk to someone else or ask for a supervisor.

 

I'm not sure which countries you're all from, but I've just been through this with Dell Australia, where they tried to charge me a restocking/postage fee for sending back a defective laptop - this is actually illegal here in Australia.

Rightfully, they can charge you a fee for returning the laptop if you simply change your mind, but a lot of countries have law as part of their Fair Trading Acts legislating that they cannot charge any amount of postage if you are returning a faulty item.

I suggest you all check your local laws if you are returning something faulty - and you definitely don't have to agree to an exchange!

For AUST users of this forum, if you want to know your rights check out:
http://www.accc.gov.au/content/index.phtml/itemId/322947 and;
http://www.accc.gov.au/content/index.phtml/itemId/3863

Hope this is help to some.

 

Also AUST users - if your laptop is faulty - the 15 day "return timeframe" - legally does not apply at all.

The 15 days only applies if you change your mind. If your laptop is inherently faulty, you can return it anytime for a full refund or exchange. And, provided that it was faulty from the start - and you are legally not obliged to pay any postage fees either, if this is the case.

Just thought i'd put that up as well, because Dell tried to pull this one on me too.

My tip to all users: Know your local consumer laws - these prick$ are more than happy to take you for a ride if you're not careful!