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    Is there a reason...

    Discussion in 'Dell' started by Matthew., Jan 29, 2008.

  1. Matthew.

    Matthew. Notebook Consultant

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    Is there a reason...why Dell think it's acceptable to make me wait a month while they send me a replacement (after 2 screen replacements) that not only has a very grainy/sparkly LPL00E9 and looks like this:

    [​IMG]

    ...
     
    Matthew., Jan 29, 2008
    #1
  2. xdominic89x

    xdominic89x Notebook Consultant

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    Dell sucks :)
     
    xdominic89x, Jan 29, 2008
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  3. Lithus

    Lithus NBR Janitor

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    It's in the contract. Don't like it, buy a different computer.
     
    Lithus, Jan 29, 2008
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  4. Gunner

    Gunner Notebook Evangelist

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    WOW....

    Call Dell, ask for a replacement, and tell them to make sure that this system is absolutely perfect. Then hassle them for a large discount for the trouble this has caused you.
     
    Gunner, Jan 29, 2008
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  5. Gunner

    Gunner Notebook Evangelist

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    Ya, well, I doubt Dell tries to make their computers defected. And they want to keep your business, so they're not purposely hassling you.
     
    Gunner, Jan 29, 2008
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  6. Lithus

    Lithus NBR Janitor

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    That's pretty much my point. Dell isn't doing it on purpose, but they have the right to ship a replacement if the first is defective.
     
    Lithus, Jan 29, 2008
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  7. Matthew.

    Matthew. Notebook Consultant

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    Yes...they do, I wasn't disputing that, I agreed to it. I am...upset...about the fact that laptop is not

    1) as described (Example: Screen description is completely wrong, that is anything but crystal clear),

    2) of satisfactory quality (Example...well, need I post the picture agian lol)

    Sale of Goods Act.

    I'm sick of the rubbish from Dell. Their support has been terrible, I've gone from being completely ignored for about 3 weeks to suddenly being hounded for a pick-up date before this one was delivered. I was also given a completely fake order ID upon request when the order for the replacement was first made, as I later received the real one.

    To be honest, I don't want a replacement, I want a refund...this is Dell's 4th time at proving they are unable to provide a laptop as described (primarily the screen).
     
    Matthew., Jan 29, 2008
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  8. Gunner

    Gunner Notebook Evangelist

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    Then call them and ask for a refund, minus the restocking charges.
     
    Gunner, Jan 29, 2008
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  9. Lithus

    Lithus NBR Janitor

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    That's why I told you to buy a different computer. Why you would accept more than 1 replacement is beyond me.
     
    Lithus, Jan 29, 2008
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  10. Matthew.

    Matthew. Notebook Consultant

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    Trying to find the time, have been having to deal with email communication recently since I just can't find the time to ring them (don't get home until past 5 ish now when they are closed).

    Also this has gone on around 4-5 months now heh. Was given the old "wait for our report/solution" deal by Dell, then had a long period where I was unable to arrange an engineer (I was at a temp location to make a long story short)

    But yes. I'm just p'd off I guess, thought someone might like to see the..."cracking" image.
     
    Matthew., Jan 29, 2008
    #10