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    Is there an easy way to get US support from Dell SB?

    Discussion in 'Dell' started by Devedander, Aug 27, 2007.

  1. Devedander

    Devedander Notebook Evangelist

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    On many attempts to call dell support I tend to get the Phillipines support who are not very good and not very flexible, is there some trick to getting US support when calling in about a SB purchase?
     
    Devedander, Aug 27, 2007
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  2. Greg

    Greg Notebook Nobel Laureate

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    Your laptop's serial number and express service code number is hardcoded for your region. So if you are asking if there is a way to call in as if you are from the US, can't do that.
     
    Greg, Aug 27, 2007
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  3. zfactor

    zfactor Mastershake

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    i think what he means is .. is there any way to get a csr thats located in the usa instead of a forien one or place.. unless im wrong i have had next to now luck with the inspiron purchase, now the vostro i almost always had a us csr when i called..
     
    zfactor, Aug 27, 2007
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  4. Devedander

    Devedander Notebook Evangelist

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    Hmmm... I think I may be calling the wrong number as generally whatever method I call I get in touch with a CSR before they ask for my service tag so they can't route me to US agents... I will have to figure it out as I am sure there was at least one number for which the first prompt was service code and I think that's the time I got a US support agent.
     
    Devedander, Aug 28, 2007
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  5. mordeth

    mordeth Notebook Evangelist

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    from my experience ... dell uses most of the us reps for sales and the CS are all indian/phillipino ..or w/e
     
    mordeth, Aug 28, 2007
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  6. Gail_C

    Gail_C Notebook Guru

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    This morning, I got Dell US calling this number: 1 866 535-3578
     
    Gail_C, Aug 28, 2007
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