Issues with Dell XPS1210

I just received my system on Tuesday.
I was happy to receive it and pretty much uninstalled all the junk that was on the system and installed all my programs.

The next day, about 36 hours later from booting it initially, my hard drive failed, which was pretty disappointed. I pulled the hard drive out and it was a Toshiba drive. I also heard noises coming from the fan which were similar to "popcorn popping sound"

I did a Diagnostic Test in the F12 menu and it failed in the hard drive test.

Anyways, i called XPS Support and they were going to have me send it in to get the hard drive and fan checked out. I wasn't too happy about that as it was a brand new system and the HD was already dead. They would only offer to have the hard drive replaced.

I read a post on another forum where the user had their system replaced because the webcam wasn't working properly, and since the system was new, they had to take it back.

Any other people have any known issues?

 

I have dealt with these people before...I might be able to help.

Call Dell's Customer Service and tell them about the problem. They will probably tell you that they need a documented repair problem that could not be fixed in order to give you a refund without the 15% restocking fee.

Tell them you have an issue, the laptop is three days old, and you are not too impressed with that. Dell should have a policy that they will RMA without the 15% if it is within a week of the invoice, but don't quote me on that.

Regardless, give them the case number and tell them that a laptop of this "quality" is unacceptable and that you would rather go through the trouble of returning it rather than fixing it, having it die again, and then not being able to return because it is then past the 21 days.

I had a laptop returned within a week and a half or purchase because if was faulty from the get go, without an attempted repair, and without the 15% fee.

Gook luck, and I hope that helps.

 

You should be able to return the system within 21 days for any reason, without incurring any sort of restocking fee.

 

Still, be sure to tell them that the notebook was defective, otherwise they'll try to make you pay for the shipping back.

 

I still want the system.. but i guess i just want it replaced with a brand new one. If they're unwilling to replace the system with a brand new one, i'll just return it.

 

withen 21 days send it back and place another order

 

Thanks for the advice.

I purchased it at a good price.. $1050 CDN with the basic setup w/1.66Ghz processor, 1GB, 80GB HD, and all the basic stuff.

I upgraded the HD, Video Card, Webcam, Bluetooth and everything came to $1350CDN.

The deal is over now and i still want to keep the system.
I may go with the return route.

 

I don't really understand why you want Dell to replace the notebook instead of the Hard drive. There is a very high possibility that the problem is on the hard drive and not on the system itself...

 

Wow. Perhaps Dell Canada support sucks.
I had my M1210 replaced for free with rush delivery because my system would freeze during boot-up which I caused by installing an incompatible program.

 

When i called in, i didn't contact with Dell Canada directly. I was talking to a rep in XPS which was located in the US i beleive.

 

Just a update on the status..
I called into Hardware and they said they couldn't do anything for exchanging my system. They directly me towards Customer Care.

I called up Customer care and they would exchange the system without a hassle. I could keep the existing system for the time being until i receive the new unit.