It's easy to get free stuff from Dell. I almost feel bad.

My order was scheduled to be shipped yesterday. I had been checking my order status every day through the automated phone number. It had gone through the build stage, the testing stage, and the boxing stage. Then around 4 PM yesterday, I got a phone call saying that my order has been delayed until the 27th. Confused, I talked to a dell rep online and after getting nowhere with him, he transferred me to a supervisor. After an hour or so, he offered me a free Dell All-In-One Printer Model 926. I made a counter offer for Model 946 (Listed at $99 on the Dell website) and he agreed to send it to me as soon as my laptop arrives. So, at this point, I have a free printer that looks pretty solid and also free next day shipping once my laptop ships on the 27th.

Today, I hop online and look at my status page and it says that it's been shipped but I don't have next day shipping added. I go back and talk to another rep online about it and they say that they have no record of the shipping being updated. So after a little bit of talking about it, she offers me a $35 credit to my account. I say that it's not enough so she raises it to $75. I try for $100 but she keeps saying that $75 is the most that she can offer. So I accept since I've already got a free $100 printer. So now I've got a free $100 printer and $75 credited towards my account.

Then I inquire about the remote that fits in the express card slot since my invoice doesn't say anything about it coming with my laptop. I give her the item number and she looks it up and says that she'll send it to me for free. It's expected to ship on the 31st but she said that she'll try to get it sent out sooner and I'll have next day shipping on it.

So now I have a free $100 printer, $75 credited towards my account, and a free remote for my laptop with next day shipping. I really do almost feel bad.

 

The reps I have worked with I had to force stuff out of them. I only got high priority and $100 compensation for the GDDR3. I am jealous of you all who got cases/accessories and stuff, but I rly don't want a remote--had one with my HP dv6500t (returned).

 

Well done. How many hours on the phone did that take you?

 

Zero hours on the phone. It was all through the online chat with the Dell reps. My guess would be a total of two-three hours overall in the past two days. And once I get my laptop, I'm going for the $100 credit for the GDDR3 as well.

 

once you get the notebook, also try fleecing them for another $300 because you feel that the shade of brown on your notebook is not representative of what you believed it was on the website. then claim another $50 for all the stress you've had to go through in dialing their tech support number - Dell should've had the foresight to call you ahead of time once they realized you were upset about yet another thing.

 

haha by the time you are done with them, they'll have paid for at least half of the laptop

 

They have already sent my the Dell Elf what more could I ask for ?

 

man, I gotta try that!

 

haha i remember the hot Dell Elf. damn, she needs to come back. unfortunately, she was prob just an intern being used and is now gone.

 

Shes in the new Dell catalog

 

gl trying to get anything after the 21-day return period. Take advantage while it lasts, god knows i did

 

she is, really? i didnt even notice when i looked through it. i'll have to look again.

 

I forgot what page she is on

 

I was about to post an interesting article the other day. It was about companies who dump problem customers because they're not worth the trouble.

Sprint has historically been notoriuos for giving out freebies to customers who complain or threaten to leave them. But a few weeks ago, Sprint dumped 1000 of their worst customers.

Dell might drop the hammer on some of you eventually who are taking it to an extreme.

My favorite part is his plan to claim a $100 credit for an issue he knows to exist before he even receives the notebook

 

reading this on foxnews.com ( http://www.foxnews.com/story/0,2933,288635,00.html) the situation is different compared to Dell, IMO. these people who are calling into Dell are only getting what they feel they deserve for being conned, ripped-off, misleaded, or whatever else. once these customers get what they want in ways of compensation, monetary or otherwise, they will not be calling in hundreds of times in a given month or 2 month period to complain, unlike Sprint. so yea, there is a chance of Dell dropping you, but i would take that with a grain of salt.

 

Yes, I know that the issue exists now but I didn't at the time that I purchased the laptop. And I feel that I'll have better luck getting the credit once the laptop arrives so that's why I'm waiting.

 

apparently, dell is only allowed to make two concessions to you, i believe you got both already.

 

That's 100% false info

 

wouldn't b so sure because i didn't hear nebody get nething else they won't give you credit until your order has been shipped and then they wont' give you any other concession until your credit has gone through (this is if nothign went wrong with your order so does not apply to the printer the OC got).

 

And I'm sure that the people calling Sprint feel they are ripped off with the service or whatever other reason they got.

The truth is, it happens at every company, just some are more "giving" than others, so to speak Until they realize you are taking advantage of them.

At that point, they'll probably just tell you to send it back for a refund.

 

Get everything and anything you can, because down the road you'll get ripped off by some other big box company at 10 times the magnitude of any "concessions" you can get from DELL now.

It's just how ppl do business--pure BS.

 

All the Dell reps I chatted with online wouldn't budge and offer me anything for all the troubles I had with Dell

 

FORCE THEM!

Just ask to be transferred to another dep, etc. and ask to get sent right back if that one doesn't help you.

Just keep at it, YOU'RE the customer. You paid them, you better get exactly what you want!

Good luck.

 

well my dell rep told me he would give me a laptop sleeve and then came back and told me that the computer would only let him enter up to two items for compensation, this is why i don't think it's a lie

 

After a pointless arguement between the online representative, I asked myself to be transferred to another sales rep, she transferred me alright but to Latin America department.

 

None of the online reps I talk to ever bulge :/. The last few times I went to complaign all I've been told was that "they'll send a replacement item" :/

 

As long as they speak English, it's OK. I had much better service from Indian reps than from the one American I got (who hung up on me PURPOSELY). Racial/cultural reasons aside, I think it's also part of the Amerikan culture, so be glad.

I was originally at CUst. Care, asked for Tech. Supp., then for Sales, then back to Cust. Care, etc.

 

Someone hung up on you because you were harrasing them for money? How shocking!

and try to get everything out of Dell because some other company will screw you over in the future? You're a bright one!

 

Unless I have any problems I'm not harassing. And the GDDR2 thing, I'm not worried about that so long as I can play WoW and CS:S...

 

Hey you know nissan doesn't make a supra right?