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    It's so sad consumers are accepting defects manufacturers put upon us

    Discussion in 'Dell' started by nslauson07, Jul 7, 2007.

  1. nslauson07

    nslauson07 Notebook Guru

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    I was just reading a post by bmnotpls about getting a brand new laptop (E1505) but it had a white pixel stuck in it, and dell refused to repair it!!! This isn't isolated to dell either by any means, because I sell TVs at Best Buy and it is less of a problem there, but I still hear about pixels going dead under warranty and the manufatures basically saying sorry nothing we can do. I can't believe that consumers have allowed themselves to be pushed to accept defective products. Man I hope my 1520 doesn't have any or it's going right back for a refund...
     
    nslauson07, Jul 7, 2007
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  2. blahdude84

    blahdude84 Notebook Deity

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    What kind/type of warranty did he have?
     
    blahdude84, Jul 7, 2007
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  3. kappa.squared

    kappa.squared Notebook Consultant

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    From Wikipedia...
    It's a common problem with LCDs and getting one stuck pixel really isn't that big of a deal. Getting one stuck pixel (which can possibly be fixed) is actually fairly lucky imo.
     
    kappa.squared, Jul 7, 2007
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  4. blahdude84

    blahdude84 Notebook Deity

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    ... I have a few bad pixels on my gateway (but I live with it). If he's THAT annoyed with it though (and he has CompleteCare Accidental Damage Service), he could give it to his kid to "accidentally" damage his LCD. I'm not saying he should do it though... LOL
     
    blahdude84, Jul 7, 2007
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  5. Rodster

    Rodster Merica

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    You can get lucky with stuck pixels because sometimes you can rub them out with light pressure to the panel. This is good for when you have 1 or 2 in a small area.
     
    Rodster, Jul 7, 2007
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  6. ps2cho

    ps2cho Notebook Evangelist

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    Great. Thanks for reminding me about this. Now I will worry about this when my new 1520 arrives. THanks man!!!
     
    ps2cho, Jul 8, 2007
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  7. Nalada

    Nalada Notebook Evangelist

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    One thing that put me off the idea of buying a IBM T61 was reading their stuck pixel policy. If I remember correctly their website specified that up to 16 pixel defects was considered not a defect (if you see what I mean).

    Boy would I be pissed if I got a machine with 16 bad pixels!

    The other thing I wonder is whether there is a way to reduce the likelihood of bad pixels - e.g. whether the manufacturers grade them and then:
    Ship the worse units to the people with the biggest discounts
    or
    Ship the best units to retail outlets.
     
    Nalada, Jul 8, 2007
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