Just got my 1330 replacement. Not impressed.

It arrived relatively quickly (2 weeks with shipping). It so far does NOT have the CPU whine present on my old M1330.

Now, they shipped it with a normal LCD. Not the LED screen i payed for on my original. What the hell? I wait 2 weeks for this?? Unbelievable.


Summary:
-missing bluetooth
-no LED screen (normal CCFL)
-no 128mb nvidia
-no wireless-n

 

Take a breath...relax... Just call them and have them send a tech over to replace it with a good screen and get a bonus for yr trouble.

 

hey macgiver..
did you check the order status page where they list out all your components? i just ordered my replacement too and when they gave me the order number... i immediately checked if the system i was getting was the same as the one i ordered the 1st time.

 

In your dreams buddy. Who the **** do they think I am? I am a student who emptied his bank account in hopes of getting a premium laptop. I got ripped, for the 2nd time.

Tomorrow my 30 days run out, Im calling ASAP to demand my money back.

EDIT 2: No bluetooth. I'm beyond rage.

 

I asked the guy for a tracking # / order number. He said that because its a replacement he can't give me one.

 

Likewise, I would have suggested that to him as well. And your replacement order automatically shows up on you dell.ca Order Status so it was there...take a look. All you had to do was read or ask.

Hey MacG!ver...its just a laptop, a piece of metal. Your life will go on. You have been here and knew the possibilities just like the rest. As for bluetooth, he just slips a chip in.

You have a system with no whine that will take a tech all of 10 minutes to put the proper screen and bluetooth into and your beyond rage?

Demand your money back; I agree. I remember the last that had the same rage as you. I hope he jumps in because he will laugh as hard watching Dell decide to treat you as you speak.

 

What? well that doesn't make sense.... I ordered my replacement today.. and 2 hours after i set it up with the CSR, I got a call from DELL and a nice lady gave me my order number. And with that, I was able to see what system specs I'd be receiving... (so far its the same as my original purchase)..... but given your situation.. i guess i shouldn't get my hopes up.

Call back.. i'm sure they'll give you compensation... or something...

 

Well, because I asked for wireless-n to be built into my system, the guy said he had to build the system from scratch, it was not a "normal" replacement apparently. Whatever. I just want my money back, I don't even care what they say.

My rage has somewhat subsided, I will speak with them tomorrow and see what comes out. Its just the initial shock and overwhelming anger at their incompetentness.

 

You forgot that they also left out my nvidia card. Can they build that in as well? I'm not sure I want them to, but just wondering.

 

Ok better.... talk to them tomorrow and express nicely how you right now are a very unhappy Dell client considering returning it all. They will assist you in becoming a happy Dell client I am sure.

Be tactful and polite.

 

wow.. i guess that's why.. cuz you asked for something you didn't have before... (but still.. they should have gotten it right)...
well if i were you... I'd ask for yet another replacement (cuz they're at fault here)... and im sure they'd get it right... lol.. u might end up with 3 of their laptops to compare with.

 

I guess it's really hit or miss... the tech guy a dealt with today.. and yes from India... was one of the nicest tech guys i've spoken to.... very helpful and accomodating... not to mention PATIENT. wow... hit or miss.
But who knows what happens when i get mine... just have to wait and see.. On a side note.. i don't know if this is normal or not.. but the website says mine will be shipped out on monday... THAT's so fast.. i was expecting 2 weeks.

 

3 of these things? What an awefull thought. No I do not want to wait another 2 weeks, absoloutely zero chance. If a technician can put in the card, bluetooth and LED screen, then MAYBE, just maybe I will accept.

I really don't know, Im worried that the CPU whine will return in the next 2-4 weeks if I keep the new one. Anyways I will post here tomorrow with updates after I have made my call.

Of course I will be polite, but firm. I am very angry, but over my "raging shock stage". The tech guy from last time was super friendly.

 

Lol.. Good luck to you then. I just wouldn't like the thought of a Dell Tech opening up my computer.. I've heard they've scratched the laptops... and stuff (that's what i read on the forums). Anyway.. good luck.

 

Just to top it off, no wireless-n in my replacement either, as promised.

 

That sucks considering what you are going through. Good think I haven't ever gone through something like this.

 

Just escalate the ticket. Make sure to mention about upgrade.

 

I'm on my 2nd replacement which is as perfect as it's probably going to get. They can also extend your trial time to a max of an additional 7 days after the initial 30 apparently. Just make sure you get it in writing from a supervisor. I almost got screwed.

 

I suggest getting a refund immediately, and either re-ordering one the way you want it, or go with another company.

 

imo i would get a full refund then do a whole new order if you even still wish to.. this way you will again have another 30 days... always imo do this when your time is almost up

 

Tru dat!

 

Just wanted to let the OP know that the 8400GS is not a module that can be put it after the fact - it is attached to the motherboard. So, if the tech came out he would literally have to tear apart the whole system to replace it with a new motherboard.

I would definitely ask for a new replacement or a refund, your choice of course.....

 

I would ask for a full refund and re-order the m1330. Or just buy something else.

 

Hmm thanks, I was wondering about that. Okay that does it then. Calling now and demanding a full refund. I will certainly not re-order it. I have no idea what I'm going to buy instead....feature wise the M1330 is the best thing on the market right now.

 

Better change your avatar then!

 

My own opinion Mac is to sit back and think about what you really want. You will be absolutely ecstatic if you can get that M1330 that suits you.

I have received 5, countem 5...all flawless except for a very small crack in one of the spare 9 cells. I have been going through, on average 4-5 laptops a year ever since i can remember because Im a laptop junkie. I have had them all at one time or another. Its a nice laptop and, as you mentioned, still untouchable by so many others for size, weight, and features.

Call on Monday and speak with a Canadian CSR Rep at this number: 800-847-4096 They are in Toronto.

Be honest with them about your feelings and give them an honest crack about making everything right.

Good luck.

 

Thats the number the tech gave me. I just called. I tried option 2 and 3 in the phone menu (refunds, wrong items). Both redirected me to "you have reached a missing dell number".


LOL. What the hell do I do now?

 

Whats 3 pressed for? Speak to a Rep '2'

 

No, call them and try it. Go "1" for english, "2" for customer service, then you're in a sub-menu with 4 options. Options 3 and 4 don't work (wrong items, returns). Wow.

 

Do what I do and cheat. Call XPS Support Canada 8663988977 talk to a Tech and then he will transfer you. No wait.

 

This is soooooo sad. I got through with opt. 2 (credit status).

 

lol, run like hell!

 

Small update on my dell hell story in progress.
After calling and explaining, and resisting a $200 bribe, I was told to wait a day until the manager calls. The refund people apparently don't have permission to waive the 15% restocking fee. I'll post again when he has called.

 

You are the first I have heard about even the restocking fee being mentioned in Canada. What is your invoice date? Ask them why they would charge a restocking fee when all you want is a brand new system without defects?

 

Oh my, this just gets better and better, I'm sooooo glad I didn't go with Dell!

 

No no, I want my money returned. I don't want a new system, I've got enough of Dell. Not trusting them with another 2 weeks of my time.

 

That's really the bottom line right there, people act like time off of your life means nothing, when in reality, it's far more valuable than just money!

 

They told me about the restocking fee too when i tried to return my vostro. I ended up taking a 300 bribe/refund to keep it, and am now very happy since getting xp running on it..

 

Glad it worked out for you. I was considering Dell initially, but in the end I knew that I couldn't stand the waiting, lost time, and frustration.

 

fyi if you do the return through cust service there is no restock fee. if you let cust service transfer you to tech or to sales they must charge this.

 

hi-i'm waiting for my 2nd M1330 due to 'noise' issue. I'm happy for you
that the noise is not a problem for you. I soooo hope my next M1330
also does not have the noise problem.

did u tell Dell anything specific regarding the noise?

 

I believe there is no official fix yet.

 

This is a joke, I've waited 2 days now, the manager was supposed to call me yesterday - noone called. Called in again, but the person kept saying I would have to pay the 15% restocking fee and didn't know anything about any manager. Oh god.

 

Dell is a form of Hell on earth, and this confirms it!

 

Update: they agreed to waive to 15% restocking fee, but I have to pay for shipping. I reluctantly agreed. Now I gotta ship it to them and then they'll (hopefully) refund my money.

 

Are you in Canada? Ive never heard of this. Ask them to simply send you a mailing label and they will.

Can you get me the name of who you are dealing with? Is it XPS support who would have put you through to the 'Total Satisfaction' team?

 

(today) I spoke to the returns department using the 1800-847-4096 number. At first the person said he couldn't waive the 15% restocking fee, but when I told him that a manager was supposed to call me, he went and talked to his supervisor.

He then told me I could either pay the 15% fee and they would pay for shipping, or I could not pay the 15% and would have to pay for shipping myself. I obviously chose the later.

Said I have to ship it with a carrier of my choice to:

DCR Systems Inc.
#30 Vogell Road, Unit #5
Richmond Hill
Ontario, Canada
L4B3K6

He told me that I had to write a "DPS number" (he gave me it, whatever that is) onto the shipping sticker. Then when its shipped, I have to call in again, tell them the DPS #, and the tracking number. When they've received the package they will refund my money. The guys name was "Terri".

Puh.

 

Wow! I can hardly believe the nerve of this company!

 

Thank god I cancelled my DELL.

 

I was all ready to place my order with Dell, but I had the sense to do same last minute research, and then I discovered all of the problems; that was a close one!