Just got my 1330 replacement. Not impressed.

I just love how people come to conclusion because one person had issues with a company.

There are many more satisfied customers out there, but it's human nature to take the negative and hold it as if it's the end all.

 

One person! lmao! :laugh:

The search function and Google should be your new friend!

 

i agree one person hahahahahahahahahahahahaha :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :rolleyes2: :tongue: :twitcy: :twitcy: :twitcy: :twitcy:

 

I've had huge problems with their "service" lately, myself. I will, however, unequivically state (in all fairness) that my D630 is the all around best of the many laptops I've owned. Their North American Latitude tech division is (for the most part) excellent. BUT, their resolutions department, customer "care" department, and MOST ESPECIALLY, their financial division, are atrocious. Finally, I have learned another important lesson recently: NEVER buy a refurbished Dell laptop! What they don't tell you is they're (at least in my case) not entirely refurbished; sold "AS IS" (???!!!), and are non-exchangeable when they send you a dud. All you can do is send it back, wait forever for your credit, then reorder and pray: (1) you can find a similar machine for a similar price; and, (2) they actually send you one that works properly. Believe it or not, if they send you one missing features (such as has happened with the OP), they will not even send you the missing part to replace yourself; your only option is to return the machine and begin the aforementioned hellish process.

Sorry to digress, but it's so sad to see a company that has such good designs and prices, but such poor service.

 

what I was trying to say was what one person said in this thread.....

I think it's idiotic when people say OMG, I'm cancelling my Dell order....OMG I was about to order but im so glad that I didn't.

You don't know what your experience is going to be like, and to come to such conclusions is just plain ignorant.

Their service after purchase is not that bad.... yes there are some bad apple but my God, you guys make it seem like it's 9/10 cases that go sour which is clearly not the case, else Dell would have been out of business LONG AGO.

Though, I agree that the products i have received have been less then stellar. it took me a few tries before I got a 1400 vostro thats near perfect. But not once did I have any issues with the customer service. They sent me prompt replacements, Did constant follow ups and reminds by calling me, gave me generous discounts and so on.
Sometimes in the heat of the moment, people say things that are a little far fetched, And I'm guilty of that too, but In the end, it's not so bad.

Trust me, Dell's service is better than many.... I gave HP a shot too and it was a no go.

 

Agree totally. The sad part are many people come here for confirmation of what they will get. They don't realize that these threads are inundated with those who experience and seek remedy to problems with their systems.

This is a much more common occurrence than someone coming here just to say how great their system is. In fact, I would believe it a rarity for someone just to join the site and brag about how great their system is.

The system receives over a 90% satisfaction rate from what it appears. Its unfortunate that a select few have been put through the ringer but this is no different than any manufacturer out there. The problem is worse in such that, if companies could form a department to take care of these rare instances, they would still get calls from many others because...

every little flaw is very important to the new owner.

 

Update: Shipped my replacement on friday (paid $83), called in today to tell them the tracking number. I was told my money will be refunded within 3 days of them receiving it, so probably by this friday. God I am done with Dell.

 

Hope you have better luck else where.......

I'm pretty sure you'll be back to dell sooner or later.

 

If you have any problems or questions on the credit return feel free to shoot me a PM about it, and I'll be happy to do what I can for you. From what you've posted you purchased the system in Canada so I can't do anything directly (I'm in the US, at Dell headquarters), but if needed I can easily get your case to Dell's Canadian escalations group to make sure things get properly take care of.

As for the credit itself, once Dell gets the system back they check it in and process the credit return (paperwork). That takes 3 to 5 business days, at which point Dell credits the original form of payment. Depending on what that was, you should see the credit show up on your statement anywhere up to 30 days later, depending on when the next statement is sent to you. Normally, the entire process is completed in 3 weeks or less from the time Dell gets the computer back.

If anyone else has questions for me I'll be happy to help in any way I can.

Larry
Dell Customer Advocate

 

^^^^ when will dell get some better screens? i know people that want to order but will not after seeing my screens on my 1520's. they were horrible. any ideas or suggestions regarding this?

 

Sorry to hear of all your troubles. The M1330 is my 2nd dell notebook I ordered. 1st time was in 2001(?), an Inspiron 2100. They left out the disk drive in the 1st shipment, but I got it within the next 5 days.

The M1330 came as exactly as I specced it to be. No problems. Sweetest machine I have ever seen.

So lemme try to summarize your gripes...

Wrong screen
No 8400M GS
Wrong wireless card

And they didn't send a new one with all these inside?

Man, that's really poor. I wonder what is Dell Canada doing. Someone should really really bring this to whoever is charge of customer service over there.

 

OP I do remember you writing before in this thread
http://forum.notebookreview.com/showpost.php?p=2539854&postcount=13
http://forum.notebookreview.com/showpost.php?p=2540397&postcount=17
about how you was going to get a specially upgraded model. I had my doubts on reading that as these things can sometimes end up just like this. When a replacement order is raised and you don’t stick to the same order stuff like this can happen.
I received a replacement from Dell and it was not what I ordered they ran out of finger print readers and they sent me the wrong colour lid. I think that I would have been ok with going with another replacement though if my warranty would have been extended and the right colour had been in but I decided to keep onto the original model I was sent and I was compensated my issue was a very minor cosmetic issue though.
I am very happy with my computer and the final price that i paid.
It is out of order though that they made you pay for shipping.
I had a MacBook Pro before and the CPU whine on that was horrendous. In the end i ended up getting that model replaced with an incorrect model (i posted about it in this thread http://forum.notebookreview.com/showpost.php?p=2453803&postcount=23)but i was then upgraded to a better model. It can happen if you go to any manufacturer but of course it is not what good service should be.
Some companies also only allow 14 day replacement policy. Also some will not allow you to return your computer for a refund if you customise it.