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    Just got my 1420, but...

    Discussion in 'Dell' started by myrcgarage, Oct 23, 2007.

  1. myrcgarage

    myrcgarage Notebook Consultant

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    I just got my 1420 today
    T7500, 2G Ram, 120 GB HD 7200 RPM, BT, 1440 x 900.

    However, when I first turned on my machine, I saw 2 bright white spots at the lower left hand portion of the screen. The size is about the size of an "o"...a bit smaller. If you look at it from an angle from the top, you see 2 spots. But if you look at it straight, you see one spot.

    I contacted Dell and they said they wanted me to send it back and then replace the screen. Or I can try to contact customer care and they should send me a new one. Which route should I go?

    I am so disappointed...I have had so many Dell laptops before for work and none of them had a problem like this. This is the first time I purchase a laptop for home and it turnd out like this...sigh...
     
    myrcgarage, Oct 23, 2007
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  2. chelet

    chelet Notebook Deity

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    If you have Dell send you a new one, you can use this one while you wait.
     
    chelet, Oct 23, 2007
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  3. thnksfrthmmrs

    thnksfrthmmrs Notebook Evangelist

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    aghhh! :eek: Can they be dead pixels? :eek: I don't know about Dell, but some companies have a dead pixel policy where if you have above a certain amount you can get the laptop replaced.
     
    thnksfrthmmrs, Oct 23, 2007
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  4. myrcgarage

    myrcgarage Notebook Consultant

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    They are not dead pixels, they are bright white...like 2 holes with light coming thru.

    Yes, you are right about having them send me a new one so that I can use the existing one. I will try tomorrow.
     
    myrcgarage, Oct 23, 2007
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  5. lizard123

    lizard123 Notebook Geek

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    Get a new replacement. It takes about the same time to get it repair and get a replacement.
     
    lizard123, Oct 23, 2007
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  6. zfactor

    zfactor Mastershake

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    get a replacement. dont let them open up a brand new system.. you paid for it to be brand new right??
     
    zfactor, Oct 23, 2007
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  7. myrcgarage

    myrcgarage Notebook Consultant

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    Called Customer Care and they are building me a new one and ship it to me in the next 8 business days. I couldn't believe it passed QA with the defect that my screen has.

    Thanks for your response.
     
    myrcgarage, Oct 23, 2007
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  8. Gunner

    Gunner Notebook Evangelist

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    Glad you're getting a new one. Upate us when you get the new one.
     
    Gunner, Oct 23, 2007
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  9. kamote

    kamote Notebook Geek

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    that's great news! anyway, maybe problem happened during transit that's why it passed the QA.
     
    kamote, Oct 23, 2007
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  10. myrcgarage

    myrcgarage Notebook Consultant

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    I do hope this new one will be flawless... crossing my fingers.
     
    myrcgarage, Oct 23, 2007
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  11. xander7

    xander7 Notebook Consultant

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    hi guys, im planning to buy a inspiron 1420, midnight blue^^ ill just wana ask something about the video card, whats the maximum turbo cache of the nivida geforce 8400m gs? is it true that it reaches 800+mb if your ram is 2gb? and can you tell something about your inspiron 1420, experience or comments, because im still thinking if i will buy the inspiron 1420 or the hp dv2500/2600. thanks a lot!
     
    xander7, Oct 23, 2007
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  12. myrcgarage

    myrcgarage Notebook Consultant

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    I can't answer your first question since I only have it for 1 day.

    I debated between HP and Dell. The reason I didn't go with HP is because
    1. customer service is bad from HP according to other users' experience
    2. their video card says 64mb vs. 128mb
    3. they don't offer 1440 x 900 resolution
    4. they only offer 5200rpm drives

    these are the major reasons I went with Dell. Besides the 2 bright white spots, the machine is fast and the sound is good. I will let you know if I find something else I like/dislike.
     
    myrcgarage, Oct 23, 2007
    #12